Jacqueline Henderson Email and Phone Number

• Coordinated and facilitated weekly conference calls with GE, focusing on outstanding weekly metric performances, including requests for quote support, price resolutions, payment issues over 90 days and return authorization, assuring business retention and growth.• Cultivated strong relationship with GE by negotiating and collaborating with suppliers to ensure constant support and resolution.• Developed procedures and processes to simplify daily tasks with customer, suppliers and procurement team, eliminating need for daily check-up calls.• Implemented and analyzed quarterly Supplier's Satisfaction Survey, which evaluated performance of top 20 suppliers, presenting results via web ex.• Supervised monthly meetings with GE Energy and company team members to discuss business metric performance, open order status, non-conformance/return item issues, discrepant billing disputes and overall customer service review.• Analyzed KPI’s for customer, presenting findings for inventory control and management.

• Sustained 3% percent target and achieved 2% performance, assuring company met GE contractual obligations. • Expedited daily requests from customer, improving lead time by 20%, by working with suppliers to reorganize production schedule to satisfy change needs. • Trained and transitioned 4 new procurement team members for buying and expediting roles.• Worked with suppliers to satisfy constantly changing customer need-by-dates, researching alternatives and developing customized processes to meet needs. • Achieved internal target goal of 2000 orders per month, including timely customer updates.• Utilized Microsoft Dynamics AX to review pending orders and update appropriate areas with relevant up-to-the minute expediting information.

• Managed monthly forecast, including review of sales and projections with financial managing director.• Served as direct link to customer base to provide high level of customer service, achieving highest level of customer satisfaction reporting among peers.• Met inventory targets and disposition of stock, and presented weekly reports and current order status to management.

• Worked with fashion team redesigning products to make production affordable and achieve gross profit margins for private label brands.• Presented clothing line to prospective buyers, closing deals while generating $1M annually.• Analyzed year-to-year business profitability and reviewed customer sales information.• Managed staff of 5 for daily input of orders, delivery, logistics, etc.• Communicated with domestic and international buyers, sales associates, and export managers to ensure clear communication and proper expediting of procured items.• Negotiated prices with overseas agents and customers.

• Oversaw 13 departments and full life-cycle purchasing process, from time of order inception through order completion.• Followed up daily regarding status of 300+ orders to ensure on time delivery to distribution centers.• Managed team of procurement professionals and provided coaching, training and mentoring of personnel to assure successful team metrics.• Investigated pricing situations, proposed solutions and implemented action plans.