Jacqueline Keeso Email & Phone Number

Boise, Idaho, United States

Lead Employee Experience for Global Food. Focus on creating holistic, global programs to increase belonging, satisfaction, and engagement for our teams.

Washington Dc-Baltimore Area

I led Customer Experience where my focus was team member education and implementing policies that increased retention, revenue, customer satisfaction, and advocacy. The second pillar of my role was Employee Experience, responsible for human capital strategy and execution. I also led all corporate fundraising efforts.

Washington Dc-Baltimore Area

Through paid and pro bono engagements, I help for-profit and nonprofit organizations understand how to put the donor/customer at the center of decision-making. Through:- Donor Engagement Training - Strategic fundraising and revenue operations planning- Employee engagement training

Waterloo, Ontario

At DigitalEd I oversaw global current customer initiatives to expand partnerships and find new ways of providing value to our client ecosystem. Within the first 6 months, I overhauled customer management, renewal, and expansion practices by focusing on mapping our customer base, creating tiered account strategies, and grounding our actions in analytics and customer insights. We implemented things like Know Your Customer Initiatives, Partnership Reviews, and account level growth strategies to maximize value for our clients.

Toronto, Canada Area

Consultative sales and customer engagement. I served business and technology leaders of Canada's largest financial services firms to transform their organizations to win, serve, and retain customers by being customer-obsessed and harnessing the power of data. 2018 MVP of Premier Canada Team

Cambridge, Ma

As a Sr. Customer Success Manager, I shaped and executed engagement strategies for Premier ($10B+ revenue) accounts in Canadian retail and financial services.

Nampa, Id

Mission Aviation Fellowship is an international humanitarian organization.Strategic project manager for internal and external teams. Executed marketing campaigns, new donor acquisitions, and the creation of organizational collateral that contributed to overall funds raised of $35million. Personal division fundraising target of $2.1m.

Nampa, Id

• Rebuilt and managed Monthly and Memorial giving programs, increasing efficiency by 400%• Established strategies to better maintain payment information, decreasing donor attrition by 85%• Created scenario-based communications training for donor support staff • Wrote and implemented first comprehensive standard operating procedures and training manualPlanned and managed team who executed first annual international management conference, bringing leaders together from over 30 countries.

Master Of Business Administration, Strategy

Vice President of the Oxford Business Network (OBN) specializing in Global Business, Government, and Politics. Active member of the Women.

B.A., International Business

Activities and Societies: Chinese Culture Club National Society of Collegiate ScholarsMinors Marketing and Chinese Studies

Chinese, Mandarin Chinese, 4.0

Summer courses in Chengdu, China.