Jacqueline S. Email & Phone Number

Richmond, TX, US

Remote

Houston, Texas, United States

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environmentEvaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products.

Houston, Texas, United States

Maintain AIG Retirement Services clients by focusing on client relationshipsHelp clients determine if there have been changes in their financial and investment goalsEducate clients on the investment products and services they are currently enrolled inUnderstand AIG Retirement Services products and servicesFrame conversations strategically and overcome.

Houston, Texas Area

• Serve as a company expert and resource for customer inquiries, in a high call volume environment, with a focus on first call resolution
• Resolve customer complaints regarding purchases and installations to ensure customer satisfaction
• Expand your sales skills by promoting company products and continuously learning about new products and services

Work-From-Home

• Providing background support assistance to applicants via phone and email
• Fostering relationships with field branches by providing background support assistance
• Occasional assistance conducting Individualized Assessments to determine hiring eligibility
• Reviewing information obtained from interview to determine eligibility for hire
• Coordinates activities to fulfill client needs, including as appropriate the recruitment, screening, interviewing, and hiring of individuals for assignment.
• Communicates regularly with branch and/or area management concerning status of account

Humble, TX

• Facilitate new hire training programs and support all on-going training initiatives.
• Provide support to existing employees and center personnel through on-going training initiatives.
• Analyze and evaluate center training needs to develop, modify or improve existing training programs, materials and curriculum.
• Work actively with client vendors and management team to ensure effective implementation and communication of all training strategies and initiatives.
• Participate in variety of special projects and perform administrative duties as assigned. Track and report on new hire statistics: Test scores, call handle times, quality of calls, and any other metrics requested.
• Supervise, mentor and develop the customer service skills for a team of call center agents Screen, interview and hire candidates for the call center agent positions

Houston, Texas Area

Connecting Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.Accurately determines eligibility for TANF, Food Stamps, Medicaid and/or Medicaid for the Elderly and People with Disabilities Programs. Work involves interviewing clients, documenting information gathered, determining.

Sugar Land, Texas

Working with doctors, nurses and medical facilities to obtain benefit information,create medical pre- authorizations, review claim statuses and initiating claim appeals.

Houston, Texas Area

• Handling customer service inquiries via telephone for various banking departments and affiliates
• Assisting customers with questions regarding checking & savings accounts, loans cards
• Making appropriate referrals for other bank products and services, and commercial products
• Maintaining documentation and records of customer inquiries, complaints and services implemented
• Completing debit and credit card fraud reports and issuing replacement cards
• Accepting credit card payments and setting up payment plan arrangements

Birmingham, Alabama Area

• Interviewing clients to determine eligibility for different Insurance products and Underwriting
• Verifying benefit levels and Setting Phone Appointments for benefit confirmations
• Evaluation information from interviews and Upselling AD&D and Child rider additions to policies
• Handling back office paperwork and making changes for requalifying periods and payments
• Establishing and Maintaining relationships with clients and Collection of past due premiums
• Performing house calls to resign policies and collect payments

Hoover, Alabama

• Assisting banking customers with fraud investigations and reporting to proper agencies
• Setting appointments for new account applications, interviews and Customer account maintenance
• Creating reports for sales statistics for team enhancement and project success
• Documenting inbound call types on computer database for quality assurance and first call resolution
• Exceeding quality standards and applying complex fraud banking policies for claims
• Answering basic and escalated calls about banking transfers and loan processing status

Homewood, Alabama, United States

Conducting inbound and outbound calls to provide fraud research and investigation for fraud Utilizing available resources to identify appropriate solutions to customer inquiriesFostering positive relationships with the customer and educating them about common solutions Maintaining call center database records by documenting all important information.

Bachelor Of Arts - Ba, Business Administration And Management, General

Activities and Societies: Debate Society, Toastmasters International, Gospel Choir.

Bachelor’S Degree, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business Administration And Management, General