Jacqueline Kaing Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Responsibilities:• Provide short-term therapy and interventions via face to face and telehealth modes to young people experiencing challenges including mental health, social difficulties, emotional dysregulation and school refusal.• Facilitate parent/carer support sessions to increase parenting capacity and confidence on topics including mental health, communication strategies and parenting skills.• Conduct intake and assessment of referrals to ensure appropriate response to client needs.• Co-facilitate City of Casey southern region community of practice which includes various student wellbeing staff members.• Establish and maintain professional relationships with internal and external stakeholders including local mental health services and schools to provide secondary consultation, collaborative support and make appropriate referrals for young people, and their parents/carers.• Assist, promote and participate in child, youth and family department engagement activities and programs including youth services podcast, youth services carnival day and children’s week event.Key achievements:• Developed written counselling and reporting processes online Promapp system for youth counselling and support services team.• Developed and delivered ‘anxiety-based school refusal’ presentation to southern region community of practice resulting in an increased understanding of collaborative support and management required between school personnel, parents/carers and the young person experiencing anxiety-based school refusal.

Melbourne, Australia

Responsibilities:• Provide personal, educational, vocational and welfare counselling support including mental health, substance abuse, trauma, family violence, financial stress, and homelessness.• Conduct risk safety assessments and develop treatment and safety plans to address mental health, wellbeing, and safety issues. • Offer advice, consultation, and support to teaching staff about student behavioural issues, safety circumstances or academic misconduct.• Collaborate and coordinate with teaching staff and disability liaison officers to accommodate reasonable adjustments and other supports for students who experience ongoing mental health, physical health, learning difficulties or impairments which impact their studies to achieve successful academic progress.• Present developmental and educational workshops including topics about healthy relationships, life and study skills, stress management and mental health.• Establish and maintain professional relationships with internal and external stakeholders to ensure students are receiving appropriate support including organising yearly liaison meetings with teaching faculties, attending departmental meetings and support students in department course progress meetings.• Contribute to development, implementation and review of Student Wellbeing supports and policies to ensure appropriate and professional service is delivered.Key achievements:• The senior counsellor nominated me for the ASPIRE Hero values of ‘respect’ and ‘excellence’ for my contribution to assist students across the major campuses, and I was awarded the value of ‘integrity’ by the ASPIRE Heroes institute committee.• Created and implemented a ‘diversity and inclusivity with a focus of LGBTIQ+’ online presentation and quiz for the Bachelor of Nursing cohort which resulted in an increased awareness of a diverse range of challenges, understanding of appropriate language use, supports available and reinforced the rights of all individuals.

Melbourne, Australia

Responsibilities:• Provided counselling support to local and international students who experience personal, vocational, financial and welfare hardship including family or relationship difficulties, homesickness, and mental health.• Assessed, developed, implemented and monitored suitable treatment plans for students who experience personal hardship that impacts their academic progress and attendance, including referral to internal and external supports of teaching staff, health professionals and support services when appropriate.• Provided career counselling and coach students who have career pathway difficulties or require additional support to find employment by discussing resumes, cover letters, job applications and interview techniques.• Organised, promoted and participated in student engagement events including orientation days, mental health and wellbeing workshops, career and networking workshops, as well as recreation and activities.• Produced written reports and discuss student trends with the institute’s leadership team to collaboratively implement and evaluate initiatives to improve student retention and study outcomes.Key achievements:• Developed and maintained the ‘career development’ website pages online consisting of tip sheets and handouts for employability.• Increased the number of student attendees for professional career development sessions in Trimester 2 2016 compared to previous trimesters.

Melbourne, Australia

Volunteer Counsellor | November - December 2015Placement Counselling Student | March - November 2015Responsibilities:• Provided individual and group counselling sessions to students who experience difficulties including mental health, stress, bullying and have welfare concerns.• Attended student wellbeing and care planning meeting with student support network of staff, parents or carers, and support services to assess, implement and review individual student support plans.• Promoted positive health and wellbeing activities including meditation practice, healthy eating, and exercise.• Liaised with internal and external supports including the wellbeing team, teachers, parents and carers, other health professionals, Department of Health and Human Services and mental health services.• Referred students to external support systems when appropriate including other health professionals and support services including the Department of Health and Human Services, Headspace and their doctors.• Performed administrative tasks including writing case reports in a professional and confidential manner, answering telephone inquiries, and minute taking at meetings.• Had regular supervision with my supervisor to ensure my practice is appropriate, as well as discuss any challenges that may occur.Key achievement:• Built and maintained strong rapport and trust with a young student, who other wellbeing staff members have had challenges with in the past.

Master Of Counselling, Mental Health Counseling/Counselor

Graduate Diploma Of Psychology, Psychology

This course is the fourth year of the Psychology pathway.

Bachelor Of Science - Bs, Psychology

I completed a double major in Psychology and Physiology.