Jacqueline Kao, Pharmd, Bcps Email & Phone Number

Alameda, California, Us

Create high-quality, fair-balanced, and medically accurate responses to unsolicited requests for medical information; collaborate with legal, regulatory, and medical affairs directors to ensure timely approval of documents.Key accomplishments include:• Maintain medical information database with development of medical materials, including 90 standard response letters (SRLs), and 70 frequently asked questions (FAQs), and custom responses• Lead the management of call center vendor with daily audit of average 7 unsolicited medical inquiries to ensure appropriate documentation of adverse events and product complaints; facilitate trainings by developing internal training materials with presentation to staff• Provide peer review of medical information materials for scientific accuracy and provide input on the development of materials• Analyze medical affairs tactics and performance and create monthly metrics reports with presentation at cross-functional strategy meetings, including tumor types prostate cancer, HCC, thyroid cancer, and CRC• Contribute to launch readiness plans by participating in the creation of AMCP unapproved use dossiers, SRLs, and FAQs

San Jose, California, Us

Reviewed and verified medication orders for all hospital units (critical care, medical-surgical, emergency department) and provided medical information to healthcare professionals (HCPs) to guide therapy decisions.Key accomplishments included:• Facilitated learning for 10 pharmacy residents and 10 students annually on internal medicine rotations; reviewed learners’ slide decks and educational materials pertaining to disease states• Educated 20-30 critical care nursing trainees annually by presenting lectures on the appropriate utilization of medicines, including ischemic stroke and rapid sequence intubation• Contributed to the development and implementation of institution-specific standard operating procedures (SOPs) and clinical guidelines, including:o Anticoagulation in neuraxial procedures guidelineso Intravenous drug guidelineso Medication ordering and administration policyo Adverse drug reaction reporting policy

San Jose, California, Us

Provide subject matter expertise for all medication safety activities for a large multi-institutional healthcare system with a combined 1,182 beds; responsible for the analysis and reporting of medication safety data to ensure regulatory compliance.Key accomplishments included:• Served as subject matter expert for medication safety by reviewing order sets in the electronic prescribing record and providing guidance in the development of SOPs • Led three monthly workgroups with a total of 30 cross-functional members to review medication errors and improve the medication use process through project initiatives• Collaborated and facilitated communication among interdisciplinary teams to advance institution-wide quality initiatives; completed initiatives (average 20 initiatives annually) included:o Increased pediatric drug infusion pump compliance from 43% to 82%o Decreased medication warnings in the Epic electronic medical record by 33% • Contributed to monthly Pharmacy and Therapeutics meetings by presenting quarterly quality improvement reports with recommendations for improving medication use process and reducing errors

San Jose, California, Us

San Francisco, Ca, Us

Created drug information content for over-the-counter and prescription medications tailored to consumers. Key accomplishments included:• Utilized clinical experience to interpret and summarize up-to-date safety warnings and administration instructions; specialties included cardiovascular, neurology, psychiatry, HIV, and primary care• Reviewed and edited content from 10 medical writers on team to ensure medical accuracy, appropriate lay language, and unbiased content• Published projects at: https://www.iodine.com/about; which won 2018 Webby Best Health Website of the Year award

Washington, Dc, Us

Reviewed, interpreted, and verified medication orders for all inpatient wards in a 112-bed teaching hospital.Key accomplishments included:• Participated in interdisciplinary rounds, providing drug information and therapy recommendations to average of 10 patients a day• Counseled average of 5 patients a day on appropriate utilization of discharge medications, using lay language and providing superior customer service• Completed 8 clinical pharmacy practice rotations in the following areas: internal medicine, critical care, geriatrics, anticoagulation ambulatory care, infectious diseases, psychiatry, inpatient operations, and general surgery• Presented medication use evaluation of ophthalmic VEGF inhibitors and monograph project of peri-operative use of gabapentin to Pharmacy and Therapeutics committee

Doctor Of Pharmacy (Pharm.D.), Pharmacy

B.S., General Biology