Jacqueline P. Email & Phone Number

Us

•Partner with leadership of assigned clients to develop and manage People infrastructure, programs, & initiatives•Advise on, introduce, & drive process improvement and implementation on new workflows, policies, and systems (often from the ground up) based on best practice standards to support efficient scaling of organizations•Work proactively with leadership to ensure that the company is able to recruit, engage, and retain top talent•Provide People expertise and thought partnership on every aspect of the employee life cycle, ensuring that People files, documentation, and communications are current and comply with applicable regulations•Keep current regarding competitive HR practices including today’s most pressing topics in compensation and competency modeling, benefits/leaves administration and program management, workplace violence prevention plans, & I-9 reverifications

New York, Ny, Us

•Enhanced the new hire experience by creating a remote learning program that allowed employees to utilize the company's technical product•Ensured alignment of payroll and hiring practices as well as filled in process gaps across both the US and global PEOs•Continuously mitigated areas of compliance risk by timely filing labor reports, holding compliance trainings, & up-keeping multi-state unemployment insurance requirements•Pushed forward a data driven compensation review process that brought the company a large step toward transparency & pay equity between roles•Uncovered a large area of revenue loss for the sales team by systemizing their variable compensation payout structure•Served as the subject matter expert and driver of implementation in core HR operational functions including payroll, onboarding, terminations, compliance, & visa work sponsorship

New York, Ny, Us

• Gained valuable employee and manager feedback by leading 30 day employee check-ins, 1-on-1s, and group chats that was used to reassess overall People Operations/Human Resource functions• Hired and managed an office assistant to set up and establish a well maintained, automated, and fully self-functioning 80 desk HQ by WeWork office space• Supported transition from Workable to Lever by compiling all necessary data required within a short 2 week period• Trained employees on how to set OKRs on 7Geese for the purpose of aligning to overall department and organizational goals and objectives• Assessed learning and development efforts on Udemy for Business and increased utilization of the platform by means of internal communications

• Grew the New York office staff from 10 employees to 44 employees including technical roles and executive level roles and single handedly drove the full recruitment life cycle process• Compiled salary research using Payscale, internal equity, and other job sites to determine final salary offerings for all New York hires• Streamlined the entire on-boarding process to ensure consistency in information flow and candidate experience by creating a detailed guidebook that served as a one stop resource for all global office locations including Tallinn, Manila, and Hong Kong• Conducted trainings and created a slide deck for hiring managers on proper interview technique and to educate current and upcoming leaders on the hiring process• Drafted universal travel, vendor management, and conduct policies catered to all global office locations• Benchmarked company benefits and perks against competitors and used this data to propose a change in the company’s current benefit offerings• Spearheaded leasing and movement between office spaces as a result of rapid company growth and set up facilities for optimal productivity within the office space• Became the main source of energy in the work environment and events that contributed to the overall health of the culture

New York, Ny, Us

• Partnered with the recruitment team by supporting recruitment activities including preparation of job descriptions• Provided a shortlist of qualified applicants for recruiters and hiring managers to determine suitability for employment• Discovered job boards geared toward the nursing profession to help in enriching the sourcing and talent pool• Acted as a liaison between candidates, recruiters, the HR team, and hiring managers to coordinate interviews and ensure flow of process • Attended career events and conducted on-site interviews to promote the company and open positions within the company• Ran initial license and background checks for new hires via online tools such as HireRight, Streamline Verify, Health Commerce System Criminal History Record Check (CHRC), E-Verify, and other public registries• Initiated change in service between background screening services including inquiries, contract review, and termination• Facilitated on-boarding processes for an average of 10-30 new hires per month including completion of background screenings, reference checks, new hire documents, and final review of personnel files• Assumed responsibility of volunteer and intern documentation and clearance process by working with department managers• Tracked, managed, and submitted referral bonuses to be paid as well as submitted final payments for sign on bonuses upon company decision to phase out the sign on bonus option• Provided support and served as back up to the employee health services department in the absence of the EHS Coordinator• Participated in process and performance improvement activities, departmental projects, and recruitment strategies by assisting with implementation and providing resources and support

Milpitas, California, Us

• Examined technical candidate profiles to determine job requirement eligibility and performed pre-screenings before connecting prospective employees to clients• Approached experienced technical candidates by means of cold communications to spark interest in new and upcoming job openings• Collaborated with clients in determining contract requirements and coordinated candidate interviews and initial formalities• Assisted in various human resources activities including customer invoicing and running/closing monthly payroll• Worked with a third party legal team in processing employee H-1B work visas and permanent green card documentation

Santa Clara, Ca, Us

Acquired SmartPlay Inc.• Coordinated meetings geared toward announcing the company acquisition in San Jose and San Diego• Streamlined the on/off-boarding process and the employee document filing system by reducing the amount of paper forms required including the conversion of all old I-9 paper documents into E-verify• Supported the Chief Strategy Officer with any administrative needs in relation to scheduling, travel, and approvals• Submitted expense reports in excel format as well as Concur on behalf of executives and project leaders• Overlooked the maintenance of the San Diego, San Jose, and Austin offices in regards to office leasing and upkeep• Assisted with database management by compiling up-to-date information on facility assets and sharing it across the team• Worked extensively with the human resources department in handing over all HR duties and processes necessary to upkeep the company’s HR function

Bangalore, Karnataka, In

An Aricent Company• Interfaced with the company’s 150+ employees regarding benefits, payroll, timesheet recording, and any other inquiries• Established a straight forward relocation policy that made reasonable but clear limits for employees which ultimately saved the company on expenses and inconsistent case-by-case decision making• Condensed the company employee handbook by reducing grammatical errors, checking for redundancies and inconsistencies, as well as adding input on changes to policies that needed to be updated• Increased the timeliness and accuracy in employee timesheet submissions through monthly audits and thoughtful communication methods• Prepared and handled confidential employee forms/documents, letters, and on/off-boarding including insurance benefits processing, I-9 verification, and FMLA/Paid Disability verification• Arranged US travel logistics such as flights, hotels, transport services, and rental cars for executives and transfer employees• Organized company events/meetings by creating budget sheets, booking third party vendors, and other event related details

Bachelor'S Degree, Business Administration

Uc Education Abroad Program

Associate'S Degree, Social & Behavioral Sciences