Jacqueline P. Email & Phone Number

US

• Partner with leadership of assigned clients to develop and manage People infrastructure, programs, & initiatives
• Advise on, introduce, & drive process improvement and implementation on new workflows, policies, and systems (often from the ground up) based on best practice standards to support efficient scaling of organizations
• Work proactively with leadership to ensure that the company is able to recruit, engage, and retain top talent
• Provide People expertise and thought partnership on every aspect of the employee life cycle, ensuring that People files, documentation, and communications are current and comply with applicable regulations
• Keep current regarding competitive HR practices including today’s most pressing topics in compensation and competency modeling, benefits/leaves administration and program management, workplace violence prevention.

New York, NY, US

• Enhanced the new hire experience by creating a remote learning program that allowed employees to utilize the company's technical product
• Ensured alignment of payroll and hiring practices as well as filled in process gaps across both the US and global PEOs
• Continuously mitigated areas of compliance risk by timely filing labor reports, holding compliance trainings, & up-keeping multi-state unemployment insurance requirements
• Pushed forward a data driven compensation review process that brought the company a large step toward transparency & pay equity between roles
• Uncovered a large area of revenue loss for the sales team by systemizing their variable compensation payout structure
• Served as the subject matter expert and driver of implementation in core HR operational functions including payroll, onboarding, terminations, compliance, & visa work sponsorship

New York, NY, US

• Gained valuable employee and manager feedback by leading 30 day employee check-ins, 1-on-1s, and group chats that was used to reassess overall People Operations/Human Resource functions
• Hired and managed an office assistant to set up and establish a well maintained, automated, and fully self-functioning 80 desk HQ by WeWork office space
• Supported transition from Workable to Lever by compiling all necessary data required within a short 2 week period
• Trained employees on how to set OKRs on 7Geese for the purpose of aligning to overall department and organizational goals and objectives
• Assessed learning and development efforts on Udemy for Business and increased utilization of the platform by means of internal communications

• Grew the New York office staff from 10 employees to 44 employees including technical roles and executive level roles and single handedly drove the full recruitment life cycle process
• Compiled salary research using Payscale, internal equity, and other job sites to determine final salary offerings for all New York hires
• Streamlined the entire on-boarding process to ensure consistency in information flow and candidate experience by creating a detailed guidebook that served as a one stop resource for all global office locations.
• Conducted trainings and created a slide deck for hiring managers on proper interview technique and to educate current and upcoming leaders on the hiring process
• Drafted universal travel, vendor management, and conduct policies catered to all global office locations
• Benchmarked company benefits and perks against competitors and used this data to propose a change in the company’s current benefit offerings

New York, NY, US

• Partnered with the recruitment team by supporting recruitment activities including preparation of job descriptions
• Provided a shortlist of qualified applicants for recruiters and hiring managers to determine suitability for employment
• Discovered job boards geared toward the nursing profession to help in enriching the sourcing and talent pool
• Acted as a liaison between candidates, recruiters, the HR team, and hiring managers to coordinate interviews and ensure flow of process
• Attended career events and conducted on-site interviews to promote the company and open positions within the company
• Ran initial license and background checks for new hires via online tools such as HireRight, Streamline Verify, Health Commerce System Criminal History Record Check (CHRC), E-Verify, and other public registries

Milpitas, California, US

• Examined technical candidate profiles to determine job requirement eligibility and performed pre-screenings before connecting prospective employees to clients
• Approached experienced technical candidates by means of cold communications to spark interest in new and upcoming job openings
• Collaborated with clients in determining contract requirements and coordinated candidate interviews and initial formalities
• Assisted in various human resources activities including customer invoicing and running/closing monthly payroll
• Worked with a third party legal team in processing employee H-1B work visas and permanent green card documentation

Santa Clara, CA, US

• Acquired SmartPlay Inc.
• Coordinated meetings geared toward announcing the company acquisition in San Jose and San Diego
• Streamlined the on/off-boarding process and the employee document filing system by reducing the amount of paper forms required including the conversion of all old I-9 paper documents into E-verify
• Supported the Chief Strategy Officer with any administrative needs in relation to scheduling, travel, and approvals
• Submitted expense reports in excel format as well as Concur on behalf of executives and project leaders
• Overlooked the maintenance of the San Diego, San Jose, and Austin offices in regards to office leasing and upkeep

Bangalore, Karnataka, IN

• An Aricent Company
• Interfaced with the company’s 150+ employees regarding benefits, payroll, timesheet recording, and any other inquiries
• Established a straight forward relocation policy that made reasonable but clear limits for employees which ultimately saved the company on expenses and inconsistent case-by-case decision making
• Condensed the company employee handbook by reducing grammatical errors, checking for redundancies and inconsistencies, as well as adding input on changes to policies that needed to be updated
• Increased the timeliness and accuracy in employee timesheet submissions through monthly audits and thoughtful communication methods
• Prepared and handled confidential employee forms/documents, letters, and on/off-boarding including insurance benefits processing, I-9 verification, and FMLA/Paid Disability verification

Bachelor'S Degree, Business Administration

Uc Education Abroad Program

Associate'S Degree, Social & Behavioral Sciences