Jacqueline (Jackie) Knorr Email & Phone Number

IT Service Management expert with vast experience with enterprise level execution and adoption. Specializations include IT business transformation, enterprise optimization, automation, and integration of best practice process models for implementation, maximizing efficiency and effectiveness with 20 years of experience. Sr. Consultant acting in a Principle role delivering to Industry verticals, some of which include Telecommunication, Financial Services and Banking, Publishing, and Insurance. Primary areas of expertise are focused in IT Service Management primarily in the Service Desk, Change and Configuration Management, which includes customer support, training, system architecture, system design, customization, and implementation. Twenty years of experience in building custom applications using the Remedy Action Request System software, as well as implementing and customizing the Remedy ITSM suite which includes Incident Management, Problem Management, Service Level Management, Service Request Management, Change Management, Asset Management, and the CMDB. A highly results-oriented professional recognized for providing a timely and cost-effective solutions.Technical:BMC Remedy Service Desk & Change Management 8.xBMC Certified Professional for BMC Remedy IT Service Management 7.x ITIL CertifiedITSM Advanced Topics CertifiedBMC Rapid Results Specialties: Business Process evaluationsFull implementation of ITSM 7.x-8.x

Listed skills include It Service Management, Cmdb, Itil, Incident Management, and 27 others.