Team: Inside SalesMy Role: Customer Service- Provide high-level customer service to dealers, manage inquiries and assist with product selection, part identification, and Bid Assist claim forms while ensuring the dealer utilizes their full benefits.- Process and convert online orders with precision, verifying discounts, units, parts, accessories and pricing accuracy before coordinating order fulfillment with the warehouse for efficient shipment.- Manage and resolve shipping discrepancies, arranging reshipment or expedited orders as needed to maintain dealer satisfaction. - Handle billing adjustments and credits for over and under charges, ensuring correct applications to purchase orders or invoices and maintaining accurate financial records.- Directed specialized orders such as oil orders and pressure washer orders, to appropriate departments for processing.

Team: Installations Scheduling Liaison My Role: Regional Installation Scheduling Liaison- Coordinate and schedule installation services, breakdowns, and permit inspections for field and service technicians nationwide.- Managed and processed payments for $2.5 - $2.8 million in balances due for services and installations.- Ensure field technicians were equipped with the necessary specialty medical equipment parts for on-site service calls.- Facilitate seamless communication between emergency and shipping departments, senior management, and field service teams to ensure timely delivery of equipment, exceeding customer expectations during installations and service calls.

Team: OneMian FinancialMy Role: Personal Loan Specialist- Provided exceptional customer service, serving over 300 clients per month with personal loans for debt consolidation, vacations, appliance and furniture purchases, moving expenses, vehicle refinancing, and more.- Ensure compliance with policies, procedures, and protocols for all applications and documents.- Collaborated with departments to verify loan documents are accurate and up-to-date, offering the best lending options to the customers.- Trained in various software applications, company procedures, and policies, demonstrating best practices through one-on-one training.- Negotiated loan terms, quoted payments, and managed contract details.- Used skip tracing to update customers contact information and references.- Explained loan terms to clients, ensuring they fully understood the agreements.- Performed administrative duties, including store opening/closing, account management, receivables, payable, batching, and bank deposits.

Team: Member ServicesMy Role: Disney Vacation Advisor II- Delivered exceptional service to Disney Vacation Club members and guests, ensuring over 60 “Great Service Fanatic” cards. - Assisted over 700 members monthly with various vacation planning needs, including resort reservations, transportation, travel insurance, FastPass, dining plans, and theme park admissions.- Ensured compliance with all bookings, partnering with companies and programs such as Disney Collection, Disney Cruise Line, Club Cordial, Concierge Collection, Embarc, RCI Exchange, and The Registry Collection.- Trained new hires on software applications, policies and daily responsibilities through one-on-one instruction and modeling best practices.- Provided guidance and technical support for account management across Disney websites including DisneyVacationClub.com, MyDisneyReservation.com, MyDisneyExperience.com, DisneyCruise.com, and RCI.com.- Achieved a 97% or higher “Excellent” rating, on member post-call surveys for fiscal year 2016.- Maintained a 95% average on quality monitoring evaluations for fiscal year 2016.

Team: Financial ServicesMy Role: Senior Account Specialist- Delivered and implemented a new payment procedure that reduced delinquent accounts by 40%.- Negotiating mortgage payments and managed taxes, utilizing the skip trace method to update over 215 accounts, preventing property foreclosures.- Facilitated department training for account specialist team on new electronic phone systems.- Independently managed over 300 accounts ensuring smooth operations and compliance.

Team: Owner RelationsMy Role: Senior Owner Relations Team Member- Served as department supervised, training customer service representatives on multiple systems and reviewing calls for accuracy to provide feedback.- Assisted owners in modifying real estate interest contracts, securing 12% to 0% interest rates in incentive packages, and helping them pay off down payments, mortgages, HOA dues, and memberships promptly.- Evaluated owner circumstances and offered tailored incentives to increase retention and member satisfaction.- Reduced recession calls by investigating owner concerns and proactively addressing their needs.- Exceeded expectations by improving the reservation accuracy rate from 66.6% to 92.5% within just one month.

Team: U-Haul Moving & Storage My Role: Front Desk Manager/Senior Key Holder- Led the top sales team, generating $120,000 in quarterly sales for 2010.- Trained new employees on daily operations including the point-of-sale system and truck maintenance.- Actively participated in the interview process to ensure efficient hiring of new candidates.- Served as manager on duty overseeing store operations and providing leadership. - Accurately executed administrative duties including daily store openings and closings, accounts receivable and payable, batching and bank deposits.