Jacqueline Campbell Email and Phone Number

In this role, I orchestrate completion of BSA/AML & Global Sanctions annual Risk Assessments for Commercial Banking businesses, engaging cross-functional financial crimes and business partners for risk assessment execution. Acting as the Delegate for the Head of CB Financial Crimes for the risk assessment life cycle, credibly challenging risk assessment data and ratings, and recommending approval/decline actions to the Head of CB Financial Crimes.•Developed & Implemented Risk Assessment Rationale & Review Template to document delegate QC review.•Creates and presents ongoing reporting of risk assessment status, results, and impacts to Risk Council.•Supervision of one employee and oversight of employee inputs to enterprise risk programs, including risk identification and measurement.•Collaborated with technology team to develop data comparison reporting, eliminating manual review and driving efficiency; resulting in reduction of 10 hours in monthly workflow timelines.•Selected to serve as business representative in organizational change exercise, tasked with development of the business project plan for Move-The-Line activities and management of highly confidential organizational change information

At Amazon Payments, I developed the Project Management Office(PMO) functions for the Risk and Compliance Solutions Global Expansions Team. This PMO function was implemented to manage the engagement lifecycle for expansions of new geographies and/or products.•Established working groups with key stakeholders and senior leadership to set scope and expectations of the PMO build.•Developed process flow models and corresponding RACI for PMO activities.•Mapped the 2023 Roadmap of RCS projects and initiatives, prioritizing intake requests according to leadership strategy.

In this role, I orchestrated financial crimes risk submissions to enterprise risk programs (ERP) for Commercial Banking (CB) and Corporate & Investment Banking (CIB). Additionally, I engaged cross-functional financial crimes partners enterprise-wide to execute statement of risk appetite annual review, set risk capacity, determine risk appetite, and measure & manage risk.• Hand-picked to serve as lead & mentor for projects beyond BAU activities.• Rolled out improved key risk indicators to better measure risk appetite.• Enhanced quality of risk assessment rating and rationale.• Rated 'consistently exceeds expectations' in all performance reviews.• Presented on behalf of CB's Designated Financial Control Leader (DFCL) on tollgate discussions.• Completed work of two FTEs - provided coverage for two distinct business groups after organizational split. Served as SME in ERP utilization for CIB.

In this position, I promoted knowledge sharing and awareness of customer due diligence (CDD) and enhanced due diligence (EDD) on behalf of the Wholesale Financial Crimes Risk Control (WFCRC). Moreover, I authored guidance documentation and trained team members on best practices.• Identified and remediated deficiencies within customer profiles prior to approval of customer relationship onboarding or periodic review.• Served as financial crimes manager for Business Banking Group (BBG) during remediation, and training financial crimes staff on effective relationship memo writing.• Escalated relationships to investigative groups for review and provided final approval or decline of high-risk relationships within systems of record.• Achieved >95% quality assurance pass rates on approved CDD profiles.

During this engagement, I implemented regular and ad-hoc audits of anti-money laundering (AML) and customer identification program (CIP) efficacy and compliance with Bank Secrecy Act (BSA), USA PATRIOT Act, and Dodd-Frank & Consumer Financial Protection Bureau (CFPB) regulations. • Identified and authored reports on deficiencies, appropriate remediation actions, and implementation timeframe expectations in coordination with MSB compliance officer, stakeholders, and regulatory agencies.• Built record of >95% quality assurance rating on AML compliance audit reports.• Selected to conduct high-priority onsite audits to investigate high-risk findings from Financial Intelligence Unit (FIU) investigations typically conducted by AML Compliance Managers.• Enhanced agent knowledge of BSA/AML and consumer protection requirements through training on AML red flags, POS terminal operation, transaction monitoring & reporting, regulatory reporting, and FinCEN's BSA E-File system.• Developed materials and trained field associates on mobile case management platform.

At BanamexUSA, I developed AML transaction monitoring and investigation of commercial & consumer deposit accounts. In addition, I escalated suspicious activity for SAR filing and recommended account closure as appropriate.• Created and presented training materials for internal procedures, systems, AML alert scenarios, and alert review process flow to groups of 30+ professionals.• Achieved 100% QA review and maintained >95% pass rate.• Led team of junior analysts to develop >95% QA score.

In this position, I processed client transactions such as deferred presentment agreements (payday loans), check cashing, money orders, Western Union money transfers, and prepaid debit cards. I also implemented BSA/AML program requirements such as KYC documentation monetary instrument logs (MIL), currency transaction reporting (CTR), and suspicious activity report (SAR) filings. • Drafted audit reports for management and stakeholders.