Jacqueline Mercurio, Cvt, Cvpm Email & Phone Number

Westborough, Ma, Us

Drive strategic growth and support the achievement of revenue goals by devising and deploying sales and marketing tacticsTrain, coach and mentor employees to ensure safety and consistent quality of workOperate autonomously in all facets of business, i.e., strategic planning, operations, financial management, business development and marketing Implemented all business-building expectations through web presence and social marketing

Social, digital and communication solutions for veterinary businesses. Helping businesses stand out and be unique. Communication is a key component in a veterinary business, let’s make sure you have clear concise and appropriate messaging to your team and your clients.

Managing a large veterinary hospital within United Veterinary Care with a staff of over 50Oversee budgets with focus on expense management, proven process within team to achieve an over 30% EBIDTATraining and team development to include new technology to help a larger number of patientsClient communication and outreachMarketing and rebranding to the communityQuarterly goal setting

Provide strategic CFO services, lead client teams, and oversee the quality of deliverables to our diverse portfolio of clientsAssist in formulating the company’s future direction through providing input on the company’s business plan, financial, marketing, budgeting, and forecasting Develop, analyze and interpret statistical and accounting information in order to evaluate performance against budget Direct comprehensive financial and accounting functions for entire company, from setting strategy and initiatives to quality assurance, financial analysis, and reporting

Los Angeles, Ca, Us

Austin, Texas, Us

Decision making for all hospitals in the New England area in respect to all social marketing. Including social media accounts, website content, and maintenance. Responsible for all original content including video. Outbound marketing choices such as reminder services and app options. Insight and analytics to make sure each site is putting advertising budget to most effective use.

Us

Managing a small animal hospital, within a group of 14 hospitals - Pathway Partners New England . I have exceeded profit goals each and every year growing revenue in the last 6 years. Managing payroll and inventory down to current benchmarks. Able to keep current staff with profit sharing and on going tailored training schedules, Strategic planning to meet the company's financial and growing needs.I have also met the social media needs of 14 different hospitals in our current network, setting up Facebook, and Twitter accounts, as well as some mobile application needs.In charge of multiple priorities for 14 hospitals including laboratory and marketing contracts. Successfully finished overseeing construction of 900 square foot addition. Worked closely with town and building officials to guarantee no building and / or permitting issues.

Us

Social Media Content Manager in charge of all online presence for all hospitals in the New England Veterinary Group which to date currently includes 13 additional hospitals plus my own, Holden Veterinary Clinic. Includes online copy and editing of Facebook, twitter, Google+ and YouTube pages as needed. As well as marketing items including external client communications using a database such as a veterinary partner provider to streamline outside communication - postcards, client email reminders, but still having the control and ability to add in my own marketing ideas / needs. Marketing needs and event coordination for Holden Veterinary Clinic.

Setting curriculum aimed at adult learners, setting up a schedule that involves lectures and labs at a pace that is suitable for everyone in the class. Maintaining the syllabus to keep us on track of class goals. Teaching all aspects of veterinary assisting including terminology, restraint, vitals, radiology,phlebotomy and hospital needs. Quizzes, midterm and final written and practicum exam given. Class is taught at night in teaching facility and on site at a Veterinary Hospital.

Instructor for Boston Reed Learning, tasks includes setting curriculum aimed at adult learners, setting up a schedule that involves lectures and labs at a pace that is suitable for everyone in the class. Maintaining the syllabus to keep us on track of class goals. Teaching all aspects of veterinary assisting including terminology, restraint, vitals, and hospital needs. Quizzes, midterm and final written and practicum exam given. Class is taught at night.

All aspects of surgery including patient setup, monitoring of anesthesia, drug monitoring and patient recovery. Job grew to include inventory maintenance , supply ordering and budgeting for inventory.End of year inventory and counts. Part time position while continuing to work at VCA.

Los Angeles, Ca, Us

In charge of overseeing all aspects of running a multi million dollar hospital that was open 7 days a week 24 hours a day. Including specialist and primary care veterinarians and onsite boarding and grooming facility. Leadership duties including budget, payroll, and marketing at the hospital level. As a technician manager duties Including overseeing surgery and general practice technicians. Helping to keep organized and flowing well for doctors. `Help with ordering and scheduling when needed. Set up training protocols to help educate new staff. Working directly with the hospital manager and medical director to address any issues or concerns.As an overnight technician duties includes taking care of cleaning and monitoring of post operative patients including administration of drugs for pain management IM, IV and SQ., Billing, autoclaving of surgical packs. Laboratory work including pre operative blood work, fecals, urinalysis, Prescription filling, also serve as a surgery technician as needed including, IV catheter placement. Radiology for pre and post-operative patients and restraint as needed.2005-2008 in a Part time position.

Duties include overseeing staff of 24 technicians in all aspects of surgical work. Acting as surgery technician as needed, Adhering to GLP'sAdhering to SOP's set forth by the company.Running study's per protocol on all species of animals including: dogs, pigs, sheep, goats, Non human primates, rabbits, rats and mice.Training all new technicians according to the company's SOPPayroll, and expense reports for techniciansBudget for year 2006 Initiating new orthopedic program with study director, New training program initiated.2006 Southbridge ,MA and Interventional Department Closed. 2006-2007 Senior Veterinary TechnicianAs senior veterinary technician, working with all aspects in the health and safety of all laboratory animals. Checking all animals, monitoring any health problems, examining any potential problems and reporting findings to veterinarians. Examinations, venipuncture, and x-rays as needed to keep the colonies healthy.

Crime Scene Investigation Certificate, Forensics, Criminalistics, Crime Scene Investigation, Crime Scene Photography

Certificate, Human Phlebotomy

Bachelor Of Business Administration - Bba, Business Management; Business Math, Marketing, Economics, ; Business Law, And Computer Science

High School Diploma