Jacqueline Montgomery Email & Phone Number

Work in the Telecommunications unit. Primary job functions include; Project managing major projects including the STATE Telephone System conversion. Creating work orders for telecommunications moves, adds, and changes based on requests from DWD divisions using the Centrexmate, MS Access, Tivoli, and applications; investigate and resolve telecom billing errors; coordinate and schedule telecommunications service orders with appropriate telephone companies or vendors and the appropriate DWD users; monitor status of pending orders to ensure proper completion, including the meeting of deadlines; maintain accurate records of all telecommunication assets and service orders for all service types; maintain, create and analyze various telecom reports (using pivot tables, data filters, data lookup/manipulation functions), including ACD, traffic, usages, asset inventory, and billing for telecommunications programs; installing and terminating telecom service and equipments (phones, headsets); provide tier 1 trouble resolution for telecom problems and escalate issues to other staff when appropriate

 Provide project management as a consultant for the MCI/Verizon Business Line Cost Project. Manage a team of 5 provisioners and telecom analysts in the research, classification, traffic verification, testing, and decommission of over 50,000 non-revenue generating LEC circuits. Project Management duties include performing research, delegation, planning, coordination, communications and implementation of the project, as well as developing and presenting recommendations to senior management. Activities also include: leading Core Team meetings, providing daily status updates and maintaining regular, effective interaction with direct reports. Aggressively leading the coordination of the project with order entry, billing, provisioning, E&O, AM&O, marketing, and LEC’s nationwide to ensure that the project is completed on time and that stated objectives are met.

 Led the planning, implementation and directing of activities related to the provisioning and maintenance of transport and trunk facilities, DS0, DS1, DS3 and SONET. Coordinated resources, cost, scope, timeline, and milestone specifications Managed, directed, and coordinated resources, cost, scope, timeline, and milestone specifications for the installation and repair of optical/SONET, DS3 and OCS carrier facilities. Verified that QMS processes and procedures are in use, functional and efficient. Perform periodic audits of new and existing procedures for compliance based on ISO requirements and audit history. Act as the primary signatory for ISO universal documentation. Reduced repeat problem report rate to less than one percent. Instituted new product training program, reducing learning curve productivity loss by 75%.

Effectively managed, coached and administered resources and personnel for the installation and repair of HICAP/Hi-speed circuits.Interfaced with local planning,finance and IBEW Union to meet local requirements and create positive relationship.Directly managed, coached and developed 13 management employees and indirectly managed 145 non=mangement employees,