- Collaborated with students, faculty, and staff to conduct a comprehensive evaluation of the technological issue and provide troubleshooting to meet the client’s needs promptly- Composed detailed documentation for support tickets including IT procedures and troubleshooting, coordinating with other IT staff and departments, ensuring inventory control and knowledge sharing- Installed and configured hardware, software systems, and networks on laptops, tablets, and mobile devices- Facilitated hardware repairs on Windows and Mac devices by providing necessary paperwork for clients, guiding them throughout the process, and securing informed consent for particular procedures

- Developed layouts for scientific articles using Adobe InDesign, ensuring that visual elements enhance readability and align with the group’s branding- Worked closely with writers to understand content needs and translate them into compelling visual formats- Developed design mockups for review and feedback, incorporating revisions as needed to meet project goals and deadlines

- Designed well-crafted, innovative, and user-friendly website interfaces and features to enhance the presentation of scientific content and journalism using Figma- Engaged in weekly team meetings to present ideas and designs, communicate processes behind web layouts, and contribute ideas and solutions to enhance the website’s design and experience- Gathered and incorporated feedback from team members to refine designs and optimize website responsiveness and performance across various devices

- Prepared and sold personalized hot and cold beverages as well as bakery items per customers’ needs- Maintained and organized inventory by restocking supplies, coffee brewing equipment, and pastries- Maintained a safe and healthy work environment by following sanitation regulations and organization standards- Communicated with customers and resolved any service issues or inquiries