Jackie O'Connell Email & Phone Number

Butler County, Ohio

Effectively working to keep streets, parks, events, facilities and more great for residents, businesses and guests of Colerain.

Working with 30 appointed women and 10 appointed girls to assist Commissioner Denise Driehaus address women’s issues such as equal pay, harassment and representation in the workforce.

Responsible for operation, revenue generation and guest satisfaction at Winton Woods Harbor, Winton Woods Campground, Parky’s Farm and Riding Center, Glenwood Gardens Highfield Discovery Garden, the Mill Race Banquet Center, and Great Parks Banquets and Catering.

Cincinnati, Ohio Area

Oversee park maintenance, operations, landscaping and arbor care at 21 parks and nature preserves and the maintenance at seven golf courses.Responsible for 200 employees and over $8 million in annual operating budget. Led a cross-agency team to address culture issues, including roadblocks, communication, innovation, and inclusiveness. Over less than three years improved all of the categories, (including some by nearly 20%) by creating forums for employees to work together, engage and support one another through annual events and monthly InPark meetings using Art of Hosting Techniques. Established Ops U professional development program for both soft skill and technical skill development.Part of a seven member team tasked with creating a vision for the organization. Worked with team to create first-of-it’s-kind promotional process for technicians in Operations department. Created a holiday lights community recycling program to keep thousands of pounds of lights out of landfills annually.

City Of Springdale, Ohio

Oversee facility operations and maintenance of local parks and the Community Center.Management of facility and park projects; including coordination with external users, residents, and other city departments.Contract oversight of construction-related projects and maintenance items, including writing and reviewing bid specifications.Administrative functions including budgeting, reporting, payroll, and record-keeping.Supervise customer service staff and front desk operations, including conflict resolution and implementing and maintaining software systems and processes. Recruitment, hiring, training, and supervision of full-time, part-time, and seasonal staffs. Coordinate all marketing endeavors of the department, including design and distribution, special promotions, and television appearances.Realized significant savings - 45% on costs and 60% on turnaround time - by bringing outsourced publication design in-house.Created a process and form to centralize, track, and plan marketing.Recreation programming: youth and adult leagues, tournaments, special events, and concessions.

Supervised and organized all recreation programs: youth and adult sports leagues, camp and playground programs, special events, and concession operations.Represented the City with local and regional agencies and community partners, and coordinated on behalf of the City between external event organizers and City departments.Designed and implemented permit process for external event usage on city property and utilization and coordination of city resources; resulting in improved accountability and customer service delivery.Re-organized day camp program and managed it to an 800% attendance increase in two years.

Guided the overall administrative, operating, programming, and budgeting aspects of the Recreation Division; including managing over 30 employees.Developed databases, procedures, processes, and forms to handle park reservations and program registrations – saving up to 80% of staff time.Managed contract preparation and administration between County and external park users.Supervised 200+ team softball league, concession operations, 5K runs, and tennis program administration.Coordinated youth day camps, playground services, and special events.

Bs, Sport Management - Recreation & Journalism Minors

Education record

Completed two-year Executive Development Program for Parks & Recreation Professionals