Jacqueline Perez Email & Phone Number

Los Angeles, Ca, Us

Maintaining and updating Manhattan Labor Management system.Managed audits of labor standards to better enforce policies and manage associates.Generated reports for management to foster warehouse efficiency by analyzing key metrics and driving targeted improvements.Utilized tools and methodologies to conduct in-depth research, while identifying and addressing deficiencies within the warehouse to optimize operations and enhance overall performance.

Analyzed complex cases, early warning, buy back, escalation, and high priority cases to ensure American Honda reaches the best interest of the customer, by adhering to the approve process and guidance.Utilized negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty.Acting as a liaison between the client and the dealers to evaluate warranty disputes.

Generated an interactive dashboard on Tableau to conduct a trend analysis on the number of cancellations between markets in auto policy based on key business segments on a monthly and Year-to-date bases.Collaborated with product managers and analysts to complete analyses and develop creative solutions to positively impact the insurance, membership, & financial service business.Analyzed financial statements and business summary reports to complete a scorecard that included the variance, year-to-date, and budget while using Excel.Developed an Excel pivot table and a PowerPoint presentation to incorporate competitive research and analysis to understand industry and consumer behavior between competitors to identify areas of opportunity.

Computer Information Systems

Activities and Societies: Delta Sigma Pi

Education record