Jacqueline Rathnayake Email & Phone Number

Australia

Australia

• Take charge of all customer inquiries• Work with other team members such as the sales and supply chain teams to ensure delivery of a greater experience to customers• Accurately enter orders into SAP and process consignment stock including preparation for dispatch• Monitor outstanding sales orders and communicate any changes to the team or customers• File all sales related documentation on a daily basis• Ensure credits, pick-up notifications and other adjustments are dealt with efficiently and with the customer experience in mind• Coding of invoices for payment to vendors and suppliers• Management of multiple email inboxes.• Participate in regular stock takes and reconciliation of variances• General office administrative tasks that keep the office ticking and ad hoc projects to help improve our workplace

Nowra, New South Wales, Australia

• Create, update and manage, TGA & ISO – Customer complaints, Improvement Notices, Change Controls, Deviations, Supplier Assessments, OOS, ATD and New product forms.• Manage and facilitate the audit schedule and complete Quality System internal audits.• Update and review quality forms, WI and procedures• Manage document control checklist. • Participate in TGA Management Review meetings (one per year).• In the absence of the Business Systems Supervisor, lead and supervise the progress and completion of compliance related work (ISO/TGA) and Risk management.• Manage yellow cards to completion (collection, action, filing and completion).• Assist with reception, walk-in customers and customer phone orders (as required).• Enter in customer orders and invoice as required.• Advise customers on delivery status and backorders as required. • Process and manage customer requests and enquiries.• Advise customers on products and cleaning solutions (phone and showroom).• Assist with periodical and yearly stock-takes of products as required and associated administrative duties.• Maintain a high standard of customer service and satisfaction.• Assist the Customer Care team with invoicing and associated tasks during busy periods or when absences occur.• Participate in training activities internally with regards to Nowchem products, safety and any other training matters relevant to Nowchem.• Assist in all areas of customer service within scope of knowledge, ability, competency and safety.

Nowra, New South Wales, Australia

• Responsible for creating, managing and generating Batch Documentation in accordance with Product Specifications, customer requirements and the daily production plan.• Responsible for Quality Manual and Batch Document version/change control in accordance with Product Specifications and customer requirements.• Collecting samples of powdered blends and finished products, processing and organising the samples to be sent for Microbial and Chemical testing to the relevant laboratories, both local and international.• Managing and updating the Microbial Data spreadsheet with information on samples that have been sent for testing and sample receipt notifications.• Liaising with the Laboratories on any pending test results and required changes and amendments.• Assisting the Quality Manager in completing Internal Audits.• Identify and record any problems relating to the product, process or food safety and quality system.• Resolving any matters and concerns raised by the production team in regards to Batch Documents and escalating to the Quality Manager where necessary.• Testing samples for Shelf-Life Extensions, preparing and issuing Shelf-Life Extension forms and preparing and issuing Raw Material Rejection Forms.• Responsible for issuing Shipper Labels as and when requested by the Production Team.• Responsible for issuing Raw Material identification labels and Customer TUN labels to the Warehouse.• Perform routine walks around the production facility at least once a day for quality checks.• Check paper work in the rooms and ensure that the staff members are updating them during production, and that the warehouse has supplied the correct raw materials.• Escalate any discrepancies in the facility immediately to the Quality Manager.• Assist the Head of Quality and the Quality Manger in any additional tasks as and when requested.

Nowra, New South Wales, Australia

• Preparation and circulation of meeting minutes.• Amending, re-writing and formatting all the old packaging specifications.• Reviewing and updating documents in the documentation repository system. (E.g. Packaging specifications, safety data sheets, certifications and accreditations etc.).• Maintaining electronic and hard copy filing systems.• Data entry, scanning, filing, faxing, photocopying and binding documents.• Assisting in designing layouts and formats for documents.• Maintain original document methodologies, standards and templates.• Answering phone calls and assisting in resolving any administrative problems.

Sydney, New South Wales, Australia

• Traversed through the product OAM (Operations, Administration and Maintenance) and captured the respective knowledge and translated it into technical documentation.• Properly structured and wrote up the following technical documents in English in an easy to understand format using text, screenshots, diagrams and charts in a comprehensive manner. - User Manuals. - Training Presentations. - Installation Manuals. - Maintenance Manuals. - User Acceptance Test (UAT) Documents.• Ability to analyse a product from a users', administrators' and maintenance engineers' point of view when writing up the corresponding technical documents.• Ability to proof read technical documents while paying attention to detail making sure that there are no grammatical, spelling or technical errors.• Formatted documents according to company standards.• Maintained templates for company documents.• Ability to mentor other technical writers in the team to ensure timely and quality delivery of work.• Research, evaluate and recommend new documentation tools and methods in support of documentation improvement efforts.• Utilised exceptional writing, editing and proofreading skills to produce engaging and error-free content.• Proofread copy written by colleagues to correct spelling, punctuation and grammar.• Edited reports and content authored by other colleagues and offered feedback to improve writing skills.

Australia

• Proactively communicate with developers, quality assurance engineers and project managers to identify project documentation requirements.• Coordinate, write, edit and proofread functional specifications, technical specifications, release notes, user manuals, test plans and other internal/external documentation as may be required.• Establish and monitor usage of guidelines and standards for text, layout and graphics for internal and external documentation.• Learn and share product knowledge with others.• Take ownership of all complete and incomplete tasks; attempt to complete outstanding tasks.• Thoroughly monitor individual and teamwork/outcomes; reducing the amount of re-work and ensuring the work is delivered on time and meets high quality standards and customer needs.• Update material to the corporate intranet and other relevant data stores on a regular basis.• Provide technical/project guidance, advice and support to team members as required.

General Diploma, Information Technology

Studies focused in fundamentals of, - Programming (VB.net) - Networking - Multimedia and Web Designing - Project Management - Business.

Advanced Diploma - Information Technology, Computer Network Security

Studies focused in CCNA, Microsoft Approved Courses, Creating Network Prototypes, IT Project Management, Technical Planning, and Business.