Jacqueline Rathnayake Email & Phone Number

Australia

Australia

• Take charge of all customer inquiries
• Work with other team members such as the sales and supply chain teams to ensure delivery of a greater experience to customers
• Accurately enter orders into SAP and process consignment stock including preparation for dispatch
• Monitor outstanding sales orders and communicate any changes to the team or customers
• File all sales related documentation on a daily basis
• Ensure credits, pick-up notifications and other adjustments are dealt with efficiently and with the customer experience in mind

Nowra, New South Wales, Australia

• Create, update and manage, TGA & ISO – Customer complaints, Improvement Notices, Change Controls, Deviations, Supplier Assessments, OOS, ATD and New product forms.
• Manage and facilitate the audit schedule and complete Quality System internal audits.
• Update and review quality forms, WI and procedures
• Manage document control checklist.
• Participate in TGA Management Review meetings (one per year).
• In the absence of the Business Systems Supervisor, lead and supervise the progress and completion of compliance related work (ISO/TGA) and Risk management.

Nowra, New South Wales, Australia

• Responsible for creating, managing and generating Batch Documentation in accordance with Product Specifications, customer requirements and the daily production plan.
• Responsible for Quality Manual and Batch Document version/change control in accordance with Product Specifications and customer requirements.
• Collecting samples of powdered blends and finished products, processing and organising the samples to be sent for Microbial and Chemical testing to the relevant laboratories, both local and international.
• Managing and updating the Microbial Data spreadsheet with information on samples that have been sent for testing and sample receipt notifications.
• Liaising with the Laboratories on any pending test results and required changes and amendments.
• Assisting the Quality Manager in completing Internal Audits.

Nowra, New South Wales, Australia

• Preparation and circulation of meeting minutes.
• Amending, re-writing and formatting all the old packaging specifications.
• Reviewing and updating documents in the documentation repository system. (E.g. Packaging specifications, safety data sheets, certifications and accreditations etc.).
• Maintaining electronic and hard copy filing systems.
• Data entry, scanning, filing, faxing, photocopying and binding documents.
• Assisting in designing layouts and formats for documents.

Sydney, New South Wales, Australia

• Traversed through the product OAM (Operations, Administration and Maintenance) and captured the respective knowledge and translated it into technical documentation.
• Properly structured and wrote up the following technical documents in English in an easy to understand format using text, screenshots, diagrams and charts in a comprehensive manner. - User Manuals. - Training.
• Ability to analyse a product from a users', administrators' and maintenance engineers' point of view when writing up the corresponding technical documents.
• Ability to proof read technical documents while paying attention to detail making sure that there are no grammatical, spelling or technical errors.
• Formatted documents according to company standards.
• Maintained templates for company documents.

Australia

• Proactively communicate with developers, quality assurance engineers and project managers to identify project documentation requirements.
• Coordinate, write, edit and proofread functional specifications, technical specifications, release notes, user manuals, test plans and other internal/external documentation as may be required.
• Establish and monitor usage of guidelines and standards for text, layout and graphics for internal and external documentation.
• Learn and share product knowledge with others.
• Take ownership of all complete and incomplete tasks; attempt to complete outstanding tasks.
• Thoroughly monitor individual and teamwork/outcomes; reducing the amount of re-work and ensuring the work is delivered on time and meets high quality standards and customer needs.

General Diploma, Information Technology

Studies focused in fundamentals of, - Programming (VB.net) - Networking - Multimedia and Web Designing - Project Management - Business.

Advanced Diploma - Information Technology, Computer Network Security

Studies focused in CCNA, Microsoft Approved Courses, Creating Network Prototypes, IT Project Management, Technical Planning, and Business.