Jacqueline Sene, Ms, Pmp Email & Phone Number

Remote

-Awarded as one of the top 11 2023 performers selected to attend the President's Club.-Onboard and train all new Customer Success Managers and Implementation Consultants on role-specific products as well as soft skills training-Develop training curriculum and materials used to measure and assess knowledge and assist with staff retention.-Collaborate with cross-functional teams to develop processes and standards for asset management to ensure content is current, accurate, consistent, and accessible. Plan, manage and execute the processes and assets

Chandler, Arizona, United States

Cross-functional and collaborative approach to onboarding, training and support to the Customer Success team through product knowledge as well as foundational and advanced team readiness using video, peer learning, and documentation so staff are fully equipped to help customers achieve their goals.-Evolve and expand the curriculum, leveraging best practices and future-focused innovations to purchase, build, and redesign solutions as needed.-Develop the vision, strategy, and implementation plan to drive learning beyond the traditional lecture, employing emerging technologies and creative design ideas to point toward ongoing expansion of knowledge and skill sets.

Chandler, Arizona, United States

Foster a strong understanding of the implementation and solutions process products•Demonstrate the value of SaaS products with a deep understanding of how the product works. •Advise customers on best practices with ways for continued optimization •Conduct weekly meetings with customers, keeping them engaged and on track to go-live•Stay up to date on product changes, best practices, and alternative solutions to meet customers’ needs. •Use analytical and logical reasoning to discover areas for optimization, identifying useful information to support decision-making.•Communicate throughout project implementation the customer's goals, keeping the project aligned and on track.•Develop a deep mastery of the product(s), providing an immediate response to all inquiries.

Denver, Colorado, United States

Stabilized, streamlined, and scaled 5-person startup into a 100+ person operation spread across 4 companies, working with CEO and COO to more than triple production capacity in a high-growth market. with CEO and COO to more than triple production capacity in a high-growth market.• Managed planning and execution of efficiency projects for the COO, including workspace redesigns and build-outs, workflow changes, partnership development, and technology initiatives.• Worked with CEO, Legal, and Accounts to switch business structure to a franchise model, including plans for IPO and franchisee absorption, training, and setup.• Drove staffing and onboarding, and defined standard operating procedures, role, responsibilities, and career trajectories for Finance, HR, Payroll, Sales, and Customer Success.• Introduced culture-building programs such as happy hours, lunch-and-learns, all-hands me meetings, weekly “Coffee Connection,” 1-on-1’s, and performance reviews, leading to 100% retention rate.• Unified staff across 4 locations by rolling out Windows technology stack on Azure Cloud and setting up Asana, Microsoft Teams, Drobox, Concur, QuickBooks, and Office 365. Mapped out plan for SAP ERPimplementation and served as system administrator for IT and IS.

Denver, Colorado, United States

Grew company into a fully staffed, well-organized office to better serve owner’s 5-year waiting list, more than doubling gross annual revenues to close to 7 figures.• Migrated from 5 applications to a single Ontraport CRM integrated with payment portal to bettermanage and monetize clients, growing base from 7,000 to 19,000 subscribers.• Restructured service offerings to include tiered pricing structure with $5,000 group programs promoted over individual consultations to maximize revenue per hour and reach 10X more people.• Project-managed 3-month road shows twice/year, involving book launches, TV appearances, interviews, plus 8-10 annual events attracting up to 1,000 people.• Defined and promoted brand via PR/Marketing strategy using video marketing and social mediamarketing powered by Hootsuite and Buffer, as well as part-time consultants.• Led 2 consecutive website redesign projects, including setting up ecommerce, analytics, and self-serve capabilities leading to 20% gains in total company revenue.• Hired and supervised support team, including personal assistants, receptionist, and bookkeeper.

Greater Denver Area

Mastered core technology product of this early-stage startup to lead sales and support amongst private/vocational schools in the US, playing a part in building up company portfolio toward buyout in 2014.TECHNOLOGY SUPPORT• Teamed up with client-side administrators and executives to understand their strategic objectives in order to configure the TopSchool platform to offer maximum value.• Developed and managed the company’s 5 biggest institutional clients based out of Denver, New York,and Chicago by offering tailored technical trainings on LMS platform.• Generated insightful dashboards used to present business successes, opportunities, and challenges.

Denver, Colorado, United States

Facilitated digital transformation and change management for this for-profit institution with 12 schools and colleges. Won the “Robin Morgan Award for Outstanding Women Staff” (out of 500+ candidates).• Led implementation of e-application platform that reduced admissions processing time 62% and enabled real-time communication with students through enrollment and beyond.• Activated advanced features of Banner LMS to create a full-service student portal facilitating effortsaround registration, scheduling, grades, and transcript for 6,900 students.• Project-managed a series of business process redesign initiatives to reimagine the admissions process, powered by new technology; documented all new policies.• Expanded admissions team by hiring, vetting, onboarding, and training 2 FTEs supplemented by 2seasonal employees and 6 student workers.• Streamlined communication across 12 departments, graduate admissions, and the IT department.• Refined and managed weekly reporting to glean stronger insights on admissions activities.

Denver, Colorado, United States

Management of international student population through paper files and Banner, an Oracle database. Included creation of reports, MS Word-based mail-merge as well as accurate and efficient data entry.Recruited incoming international graduate students through electronic and personal communication.Initiated one-on-one meetings with departmental faculty and administrative personnel for over 20 programs to create a collaborative approach to recruiting and admitting students.

Fort Collins, Colorado, United States

Launched a Living Learning Community that encouraged students and city residents in the greater Denver area to volunteer, teach, and seek employment to address global socioeconomic issues and crises,STARTUP OPERATIONS• Recruited and led a diverse population of students from Ethnic Studies, Business, and Interdisciplinarydegree programs; chaired faculty board meetings.• Planned and produced 5 semester-length educational programs, plus delivered campus-wide events such as World AIDS Day and World Hunger Awareness Day.• Led several organizations to build program awareness; served as Adviser for the African StudentAssociation, Adviser for the Model UN Group, and Supervisor to Peace Corps students.• Developed marketing materials such as event collateral, online surveys, presentations, and web content.

Fort Collins, Colorado, United States

Co-instructed semester long graduate seminar exploring how to create an inclusive campus. Customized lesson plans to students' learning styles and incorporated a variety of teaching.

Fort Collins, Colorado, United States

Managed daily operation of culturally diverse apartment complex which housed 500-600 residents. Selected, trained, supervised and supported staff of 20 including graduate students from countries such as Brazil, Mexico, Malaysia, Spain, Albania and Sudan. Initiated and coordinated woman-only welcome orientation and re-entry orientation for those joining and leaving the community. This was especially useful for the large Muslim population.

Co-instructed graduate course on developing personal ethics and the effects on the profession.Facilitated class discussion and created case studies for group presentations and assisted in grading.The Inclusive University: Creating & Managing a Diverse

Served as a member of Residence Life Team which included participation in weekly meetings, departmental planning and policy setting as well as assisting in student advising and mentoring.Coordinated and facilitated five days of training for new midyear hire Resident Assistants.Promoted academic programming as liaison to the academic success center. Duties included updating and editing of award winning information publication and distributing educational materials for probationary students.

Masters Of Science, Education - Higher Education Administration Concentration

Bachelor Of Arts, English

Activities and Societies: University Program Board, Student Government, Fee Allocation Committee