Jacqueline Martin Email & Phone Number

Rochester, Ny, Us

Rochester, Ny

•Experienced with file compliance on a multi-layered affordable housing complex with LIHTC, HOME, and HUD, Local Housing Authority programs . •Administer HUD EIV reporting system for Resident files, utilizing best practices for keeping information safe & secure. Follow-up with Residents on unreported findings from system. •Completed annual Dept. of Defense cybersecurity awareness challenge for continued EIV access.•Administer Resident annual recertifications, interim certifications,… Show more •Experienced with file compliance on a multi-layered affordable housing complex with LIHTC, HOME, and HUD, Local Housing Authority programs . •Administer HUD EIV reporting system for Resident files, utilizing best practices for keeping information safe & secure. Follow-up with Residents on unreported findings from system. •Completed annual Dept. of Defense cybersecurity awareness challenge for continued EIV access.•Administer Resident annual recertifications, interim certifications, internal transfers ensuring all are in accordance with all federal/state/local regulatory requirements, and following Company Policy & Procedures.•Conduct periodic file audits for accuracy.•Annual training & testing to stay up to date on Fair Housing Regulations.•Update site Security Information & Nurse call software for secured building.•Troubleshoot various Office Software issues/ errors, networking, escalated to appropriate dept. if needed. •Implemented an Interview process, documented, verified all Income and assets for Applicants and Residents recertifying. •Process monthly rent payments and posting to individual accounts using Payscan & Onesite software. •Calculate & Adjust Resident gross rent when necessary.•Effectively maintain zero late recertifications.•Schedule Lease Signing appointments and process Resident move-in paperwork.•Process security deposits for new move-ins. Make bank deposits when needed.•Assist with property maintaining high occupancy rate.•Maintain daily- flow drawer, and update application tracker & unit availability log.•Effectively Communicate with Residents.•Initiated a streamlined food donation & distribution flow to speed up the process. Cut time spent on event by 70%. •Assist Residents with various needs, including Immigration, Human Services, furniture, food, etc.•Obtain detailed information for Resident maintenance work orders and communicate work request to maintenance. Show less

Rochester, Ny

•Managed multi-million-dollar luxury 300-unit apartment complex in day to day operations, including pool during open season.•Led team project of thorough review & revising of company Policy & Procedural manual for 5 properties. Consisted of developing new policies, forms, best practices, proofreading, editing, layout, etc. •Routinely inspected rental property to ensure safe environment. Minimized potential risk liability for owners by ensuring repairs were completed.•Responded to… Show more •Managed multi-million-dollar luxury 300-unit apartment complex in day to day operations, including pool during open season.•Led team project of thorough review & revising of company Policy & Procedural manual for 5 properties. Consisted of developing new policies, forms, best practices, proofreading, editing, layout, etc. •Routinely inspected rental property to ensure safe environment. Minimized potential risk liability for owners by ensuring repairs were completed.•Responded to Incident/Accidents on property and investigated, documented, reported and followed-up on the event.•Enforced Lease Agreements, including follow-up on Lease violations.•Investigated & resolved Resident complaints and maintenance concerns.•Created weekly & monthly reports in various areas for submission to upper Management & Ownership.•Communicated with Contractors & Vendors to obtain pricing & bids, signed contracts & scheduled contractors & vendors for upcoming projects or repairs. •Oversaw contractor work on property; ensuring work was completed to company standards.•Directed & trained staff. Administered their workload, scheduling, annual employee evaluations, handled hiring process for site.•Analyzed & computed annual financial operations budget for multiple accounts.•Maintained Resident retention through good rapport. Effectively kept occupancy above 97%.•Reviewed & submitted billing for payment of apartment complex bills.•Collected Resident rental payments & sent delinquent notifications & handled collection of delinquent rental payments. •Processed Applicant applications. Made decision if Applicant is approved for rental based on Company policies.•Marketed & showcased apartments to potential renters with goal of securing a possible Lease. Show less

Rochester, Ny

•Managed office in absence of supervisor of a 534-unit apartment complex.•Handled multiple phone lines.•Analyzed Lease expiration data reports for accuracy.•Input rental data for apartment leasing renewals & Lease contracts into software program. •Accepted & processed Resident renewal Lease Agreements.•Showcased & Leased apartments to potential renters and assisted with move in & out of Residents.•Processed potential resident applications for Management to… Show more •Managed office in absence of supervisor of a 534-unit apartment complex.•Handled multiple phone lines.•Analyzed Lease expiration data reports for accuracy.•Input rental data for apartment leasing renewals & Lease contracts into software program. •Accepted & processed Resident renewal Lease Agreements.•Showcased & Leased apartments to potential renters and assisted with move in & out of Residents.•Processed potential resident applications for Management to review.•Filed invoices, Lease Agreements and, other Resident notifications. Show less

Bachelor Of Science (B.S.), Criminal Justice

Frontend Development