Solutions engineering to address techquity (tech + equity) gaps in health by mentoring and nurturing operations management across 7+ teams by launching collaborative workspaces, accelerating time-to-productivity from 13.5 weeks to 2 weeks for technical directors, engineers, and other key roles.Our team is building a first-of-its-kind interoperability network for labs, supporting end-to-end clinic and care programs with our platform, and democratizing knowledge resources where we can.Currently, incubating R&D for AI and ML cross-team projects.Feel free to reach out: sales[at]primary.healthLearn more: https://www.primary.health/enterprise-healthcare-solutions/---Some things you might be interested in:**We have a FREE newsletter:**• Join 17k+ trailblazers in digital health innovation: Lab/CLIA/Medical Directors, community health leaders, public health officials, Lab integration specialists here and read past editions: https://www.primary.health/newsletterRead more about how our teams, tech, and platform can help you bridge health equity gaps:• https://www.primary.health/case-study-techquity-with-alameda-county/--P.S.If you send a message here, I will likely see it since I also work on the backend and am currently updating our site page-by-page when I'm not doing research, writing product features, data pulling, or engineering: https://www.primary.health/contact/If you see this, hope your week is kind to you! :)--More info:• Drive discovery/early adoption of new tools: Establish 100-page blueprint playbook for using and validating LLM/AI with responsible, repeatable, and ethical best practices to help others scale up their work (both technical contributors and marketing).• Collaborate across Engineering, Data Science, Product/UX, Clinical, Sales, Marketing, and Product to provide ad-hoc technical answers daily on RFPs and contracts.• Synthesize UX Research and complex technical requests into action plans for 10+ GTM business cases.

Lab-agnostic, modular, end-to-end data PaaS to automate, streamline, and organize cost-effective testing and vaccination programs at scale for 10M+ software users nationwide. Tldr: • Meet with customers and understand use cases and feature requests, then rapid prototype zero-to-one products in SQL, Python, and Spark (HTML/CSS/JS and Ruby with Figma mockups as needed) and reverse engineer what the data models would need to be before writing new tech specs for formal SWE handoff that converts my validated idea/prototype into a Ruby application hosted on Heroku cloud. • Once reviewed, bug tested, and approved: Create training playbooks to democratize knowledge for cross-team success.• Lend my interpersonal skills and foresight to proactively stand up technical operations and client processes from scratch that enabled us to differentiate into new team verticals and hire/train for specific focus areas.####More info:• Day 1 Employee: Build original technical operations, systems, and processes that enabled growing from 8 employees to close to 200. Serve as C-Suite backup.• Advise go/no go decisions that align new product features to grow monthly bookings by over 65x.• Reduce client-facing team dependency on Engineering by a factor of 10.• Mentor and develop key point people in 12 business operation verticals by leveraging each person's strengths while nurturing a psychologically safe space for L&D, growing resources 150% in Q4 and 300% in Q1 of the first operational year.• Manage diverse network of 30+ advanced technical clients across timezones--leading sales engineering scope, discovery calls, product designs, feature improvements, bug discovery, business intelligence dashboarding and reporting, lab integrations, client onboarding, creating technical guides and tutorials, and more.• Synthesize complex technical requests into action plans for 10+ GTM business cases and audit contract amendments and RFPs with the finance team to recoup additional 15% ROI.

Consulting and content company cataloging startup workflows by using Eurovision data as inspiration. Data With Style is a business consulting company that has evolved into an innovative platform for cataloging startup workflows with the goal to democratize knowledge that will help other founders figure out how to take their products from zero to something.In addition to content for startup workflows, Data With Style serves clients in consulting and contracting work, offering valuable expertise in unblocking projects and building effective teams.Services:• Consulting Services• Data Visualization• Product Development• Contracting• Strategic Trend Analysis• Data & Style Archiving

*Quest Analytics acquired BetterDoctor.*Building high quality datasets, taking our data pipeline to the next level, and collaboratively improving new products with amazing colleagues.• Main contributor on coding new version of data analytics Quarterly Business Reports for Humana, providing client with the most granular data insights we've ever given them.• Code Python and SQL scripts to perform necessary data checks before data is ingested into pipeline.• Lead on resolving bug in legacy data algorithm that could be traced back 3 years and affected largest client dataset.• Create shareable DataBricks notebooks to transform millions of rows of healthcare provider data into CMS audit data accuracy score (PySpark, SQL, Python, Redshift).• Document Data Engineering legacy knowledge by creating and improving team Confluence wiki pages.• Technical writing/technical specs for new data product to support high value audience segment.• Write python scripts to batch process data.

• Manage 1-2 new product prototypes per quarter, including an app I built from scratch that ingests data and outputs personalized html templates.o Convert 90% of high value groups for strategic clients (previously, 4%). o Saves 98 hours of backlog across 3 teams.• Mixture of UX Engineering and Business Development: lead on new cross-team project with Product Team and Data Science that returns 43% response rate from previously unresponsive group.• Uncovered, investigated, and documented 6 bugs in legacy code (about 1 every 2 weeks) so we could narrow down problem areas and estimate scope of impact. Went as far as I could go before escalating resolution by handing off what I knew to our Sr. SWE, Product Designers, and SysOps Engineers to resolve.• Inherit non-productized project from previous Director of Engineering for largest client (using Docker containers, Ruby code).• Oversee and manage critical product for company's revenue for at least 60 clients, including Humana, Versant Health, Blue Cross plans, Washington Health Benefits Exchange, and more (inherit product from Product Designer).• Triage and guide decisions between Client Success and Engineering as it impacts project, assume responsibility over project code that gets incorporated into production. • Write, test, and debug project in Haml (Ruby HTML). • Collaborate in jekyll site builds, illustrator mock-ups prior to coding the changes, and both stage and production git repos.• Present at All Hands meetings, database management, create and maintain SharePoint site project wikis with tutorials.• Day-to-day = diplomatic communication, understanding trade-offs / correlated project impacts across teams with technical asks, intense SQL query writing for data wrangling, tracing data flow through data pipeline, tactful user research, investigating JSON files, local development, and coding in either Python, Haml, or Javascript as needed.

Previously, BetterDoctor. Quest Analytics acquired BetterDoctor in June 2018.Growth Hacker/Outreach Manager --> Technical Program Manager• Help largest client pass mandatory audit by taking lead on SQL data analytics project with urgent deadline.• Grow email outreach by developing unique and complex SQL queries to understand operational bottlenecks, improving query run time with analyzing millions of rows of data to find new audience funnels 50% faster.• Improve "not attempted" outreach list from over 25% of client data to under 10% by the end of the quarter (and improve the time to reach this necessary client request from one quarter to 2 weeks).• Grow email outreach: Understand operational bottlenecks and create innovative strategies, informed by data, to improve processes with email outreach and audience conversion rates.========On June 18, 2018, BetterDoctor was acquired by Quest Analytics.More info:On June 18, 2018, BetterDoctor was acquired by Quest Analytics, the provider data management and network analytics services company the nation’s health plans trust to provide a better experience for plan members by ensuring their networks comply with access, adequacy, and accuracy standards.We are proud and excited to become the first comprehensive platform that enables health plans to optimize their member experience while complying with federal and state regulations for network adequacy and accuracy. As part of Quest Analytics, we will help over 300 health plans ensure that all Americans can access a comprehensive network of doctors to deliver better data, better networks, and better experiences. Read more in our press release below: https://www.questanalytics.com/inthenews?id=3

Health Consultant, Business Analyst/Project Manager, Community Operations & Outreach• Mix of User Researcher and Business Development for early stage health tech startup.• Interview 2-3 end users per week to understand pain points and preferences.• Set up entire email marketing funnel with automated triggers.• Create 4-5 user personas and identify highest value persona.• Create entire customer journey map.• Set up entire backend operations for Joint Commission standards.• 80% survey response rate from cold messaging target audience, digital outreach.• Wrote & created entire manuals, guides, set up high level user flow with social media, email campaign strategy.

Biomed Pres• Grow & establish Outreach, PR, & external audiences using Social Media/SEO tactics.• Mobilize & inspire 2,500 diverse medical professionals across 14 departments (Psychology to future doctors) in changing environment.• Authored Medical University and Biomedical Departmental communications (+ presentations) to disperse key technical information to clinical researchers, professional students, staff, internal stakeholders, non-profit networks, life sciences, business leaders, hospital networks, etc. (including digital environment).• Drive ideas & strategic change for Process Improvement & Logistics Management: Influence 97% program retention rate, compared with 70% before (Internal Communications Manager, On-boarding).• Guide Budget Management: Ensure proper resource allocation for 2+ years.• Database Management of 2,500 employee records full of sensitive / confidential information, ensuring 100% accuracy FDA, ADA, HIPAA, & Government regulations (end-to-end project management & coordinator for business leaders with information systems, policies analyst).• Established network of 50+ philanthropies.• Cross-functional Team Leadership: Led program to record-breaking averages.• Build / Manage medical Brand Management to internal & external audiences, including initiating relationships & networking with key City stakeholders.• Mastermind creator behind innovative Philly APAMSA: Unite all 5 medical schools in Greater Philadelphia.o From conception to creation, built and maintained the website (phillyapamsa.com) from scratch, organized development, secured fiscal sponsor, organized succession planning training.• Created Medical Mandarin as prototype product launch, available to over 15,000 members nationally.Specialties: Research, Analyst, Consultant, Medicine, Health care, Health policy, Biotech, Engineering, Clinical Research, Cancer Research, Leadership Development, Marketing & Communications, Analytics, Customer Service, Math, Conflict Mediation

B2B & B2C Marketing Communications• Market Research• Utilize SEO tactics to improve Digital Marketing Strategy growth​ for Communication Channels​: +400% mentions, +3104.3% unique weekly reach in product marketing to build relationships for $2M nursing staffing business pre Acquisition.Specialties: Healthcare, Medicine, Biotechnology, Business opportunities, Business development, Customer service, Customer outreach, Client acquisition, Strategic Planning, Project Management, Analytics, Database Management, Organizational Development, Start up environment, Consulting, Analyst, Analytic reporting, State regulatory reporting, Hospitals, Hospices, Home care, Health Care, SEO, PR, Social Media marketing, targeted communications, Research, Market Research, Benchmarking, Competitor Analysis

Digital Communications, Quantitative & Qualitative Analyst, Writer/Editor for Public Health Research Incubator with international projects & staff• Certification: Human Subjects Research​, recruiting knowledge base & documenting user cases.• Manage 1000-3000 Human records​ with 100% accuracy across internationalcomplex projects: Analyze Data Sets, publishing written articles & video for Executive Communications, global teams collaboration, journalists.• Increased Digital marketing/web presence by translating published academic papers into layman’s terms and writing blog posts for outreach and web presence, often with advanced planning of scheduled posts and A/B testing.• Public Health Research (Biostatistics, Epidemiology, Comparative Analysis)Specialities: Public Health, Research, Analyst, Consulting, Project Management, Healthcare, Health policy, government relations, global projects, Business development, Customer service, Strategic planning, Database Management, Organizational development, Statistics/Math, Data visualization, Data analysis, Analytics, Translation, Reports, Analytical reporting, State regulatory reporting

• Market Research, Consumer feedback, Consumer interaction, Tradeshow events, Pop-Up Events, Outreacho Wendy's, Coca-Cola Coke Zero, Fuzzy Zoeller's Vodka, and more.o Drive sales & brand recognition, awareness for consumers at largeo Assist with set-up and take-down of booths and eventso Deliver report summaries of event & engagement impacto Reliable & responsible model promoted to supervisor at events (main point of contact, project coordinator)o Customer Service: Serve as friendly & engaging public outreach & brand representative for positive customer experience

(Contract)• 24/7 International Community Manager: Advisor, Mentor, & Support for 300 international students across 40 countries.• Day-to-day Community Manager, Events Planner• Writing and following up on incident reports• Main point of contact for questions and concerns• Serve as liaison and mentor for larger communitySpecialties: Leadership development, Organizational development, Project Management, Database management, Budget management, Customer service, Customer outreach, Business negotiation, Strategic planning, Communications Manager, Mentoring, Advisor, Consultant, International relationships, Translation, Teaching, CRM, Employee Relations, Conflict Resolution, Negotiations, Conflict Mediation

• Achieved store goals for the first time in 1.5 years by consistently being in Top 3 sales and generated 50x my salary as the store ROI.• Presented 30 new products for frequent feedback to Newport Beach and Orange County-area clientele and customized different outfits to reflect each person's individuality each sales season.• Headhunted to be Marketing Manager at a competing luxury label.Specialties: Fashion, Trendsetting, Client Support, Customer Support, Customer Service, Customer Success, Client Happiness, Personalized Experience, Natural Persuasion, Psychology, Problem Solving, Diplomacy, Tact, Operations, Boutique Organization, Creating welcoming atmosphere, Negotiating, Conflict De-escalation, Math, Sales, Communication skills, Conflict management

Official Title(s): Outreach Manager, Media, Public Relations, Marketing, & Assistant Creative Director: • Successfully re-brand the company as part of an intimate team• Administrative duties, oversee staff and quality control, creative writing and copywriting• Responsible for the creation of international social media and supplier outreach; create web presence to increase SEO and educate staff on best practices to maintain growth• Create and maintained highly specific, detailed, and accurate spreadsheets; Google Analytics• Operations Process Improvements to streamline product marketing & grow client list 6500%. • Public Policy Project Manager​: Legal Research for industry sustainability, health & eco-friendly initiatives.Specialties: Health policy, Research, Analyst, Analytics, Data Analysis, Database Management, Operations, Consultant, Project Management, Business opportunities, Business development, Recruiting, Customer service, Customer outreach, Customer acquisition, Market Research, Budget management, Math, Lean Sigma methods, Strategic planning, Market projections, Government relations, Legal research, Drafting expertise, PR, Media relations, Media outreach, Media releases, Analytical reporting, State regulatory reporting, Benchmarking, Quality Control, Supply Chain, Market Research, Consumer Analysis, Competitor Analysis, Consumer feedback, Influencer Marketing, Idea incubator, Policies Analysis, Quality Control, Eco initiatives, Business Development, Business Planning, Budgeting & Strategy, Rebranding, Inventory Analysis, Sales Analysis, Cost Analysis, Consumer Surveys, Multi-channel distribution Analysis, Production Analysis, Operational Cost Analysis, Wholesale Analysis (Retail, Wholesale, & Distribution Analysis), Retail Analysis, Product Analysis

• Day-to-day Community Manager, Event Planner, Mentor & Liaison• Property Management: Supervised 63 residents 24/7​ ​in 200-unit housing complex: Tact Problem Solver, enforcing Administrative policies with Diplomacy, Proactive Relationship Building, & Time Management.• Project Plan: Innovate 100% event participation​ (900% more than colleagues) using Data Analysis to find Root Cause in Employee Engagement.Specialties: Leadership Development, Organizational Development, Community Relations, Outreach, PR, Marketing & Communications, Project Management, Strategic Planning, Database Management, Budget Management, Customer Service, Mentoring, Advising, Coaching, Consultant, Analyst, Conflict Mediation

Mentor and consultant for various Associated Students departments after assisting in leadership as Campus Events Commissioner the previous year. Ensured proper legacy training.

• Recruiting, screening, on-boarding (training), & coaching​ ​10 researchers across 2 different ​in vivo multi-million dollar labs with 100% compliance FDA.• Write 5-7 attention to detail progress reports each week ​using Excel dataanalysis, data visualization with 100% accuracy for Investigations.Specialties: EEG (Electroencephalogram), Biostatistics, Policies Research, Analysis, Clinical implications, medical research, reporting & analysis, data analysis, data visualization, recruiting, training, anatomy, neuroscience, pediatrics, ecology & evolutionary biology, biological sciences, neuroanatomy, strategic planning, project mapping, project planning, project management, budget management, healthcare, medicine, biotechnology, Database management, analytics, Analytical reporting, State regulatory reporting, Compliance, Government regulations, Clinical Research

• Policies Analysis, Policies Research, Change Management Research, Comparative Analysis• Curriculum Development: Writing and Editing ​6 original weekly lesson plans for 50 passionate students (including social media ethics in medicine).• Content Creation Strategy​: 2 Public Presentations/week (legal frameworks).• Grade weekly quizzes for 50 University students• Recruit guest speakers for events and presentationsSpecialties: Curriculum Development, Research, Legal research, Outreach, Marketing & Communications, Drafting, Writing, Presentations, Public Speaking, Teaching, Mentoring, Recruiting, Biomedicine, Biotechnology, Global awareness, Global trends, world news, healthcare, medicine, Customer service, Strategic planning, project management, Analytics, Editor, leadership development, organizational development, Science, Technology, Academic, Higher ed, Analytical reporting, Government regulations, Compliance

LARGE EVENTS PLANNER (CAMPUS EVENTS COMMISSIONER), PROJECT MANAGER, MARKETING & EVENTSMarketing & Events Coordinator 2005-2007, Commissioner 2007-2008, Consultant 2008-20101 of 3 team leads responsible for project leadership, event planning, marketing, recruitment, staff training, administrative collaboration, policies analysis, market research, operations, conflict mediation, & outreach for year-round University brand representation.Intern of the Year: 2005-2006, 1 of 200 selected (Promoted after).Authored content to inspire & organize campus of 28,000+ to action for large, public Community Events up to 40,000 ppl (max).• 50+hrs/week; Project Management; Budget control; Administrative duties; Marketing and Media• Hired, trained, and led 80 interns to plan and oversee large-scale events for a community of 28,000 students, 1,100 faculty members, and 9,000 staff members• Liaison and networked with other University Administrations, City Police, talent, and other resources; est. short and long-term goals for the Office• Talent Development, Influence organizational change​: Identified crucial service need for standard work operations & created direct ​Help Desk for 600 organizations​, increasing ​Diversity And Inclusion​ efforts by 740%.• Manage event strategy, vendors (300), contracts​, ​recruit partnerships & talent. ​Oversee logistics, customer service​, product, swag, hotel relationships, etc. w/ attention to detail.• Talent management for almost 40 large projects per yr.​ Collaborate Budget Management 1⁄5 of $1.5M with Data Management. Finance ROI 185%+.• Collaborate Leadership Recruiting, Hiring & Orientation programs​: Manage 80% of workforce, ​reporting and analysis​, mediation, reduce turnover (10:1).• Uphold University brand​, customer service, presentation engagement​, leadership development, & motivate staff.Specialties: Event Planning & Strategy, Marketing, Business development, Vendor management, Budget Management

CXO Business Development Coordinator & #1 Product Development Intern:Researched trends, pitched ideas, organized, and assisted C-Suite on launch of 4 new business lines to attract new customer base and vendors as the first business development product operations intern during the fashion industry’s transition from brick and mortar B2B to B2C digital e-commerce at a $9.5M private-label garment manufacturer’s design HQ.• Validated new market segments, tested and socialized 20+ digital strategies and branded events for customer feedback that required identifying trends 12-18 months in advance in order to meet tight end-to-end manufacturing deadlines.• Coordinated 10 vendor negotiations for product development, cataloged 100+ samples per week and oversaw quality control for 12 component verticals that improved time to workshop new product ideas by 15%.• Partnered with sales to streamline buyer operations by being the first point of contact for all non-English buyers at the largest US trade show, which resulted in 10% purchase orders from Japanese buyers and a positive client experience.• Pitched monthly ideas to Execs and incorporated feedback into an agile product development process to test user stories and storytelling for new brand development and target persona fast prototyping.• Operations Project Management: coordinated with warehouse/fulfillment on behalf of textile director across 100+ legacy and new product-sourcing supply chain vendors with produced samples and email threads in multiple languages to analyze product inventory quality control to maintain US and international regulations.• Organized and assisted with industry trade shows, plan and staged 3 sample sales to increase brand recognition, photoshoots, PR. Liaison for foreign-language buyers at largest industry trade show.• Designed & implemented new system to streamline product marketing, organizational planning, HR systems; improve events and intern recruiting & staffing pipeline by 200%.

• Working with International Students from Japan as the only non-international student in a sushi restaurant. This job provides me with the flexibility to maximize my real-world education while increasing exposure to international coworkers and customers. I am able to practice great customer service in a hospitality environment every week while simultaneously managing large-scale projects for the University (overseeing 80 interns), training other students in the Biology Research Labs, teaching a Bio-Medical Ethics Course, and interning at a Fashion Line. Being the only non-Japanese server allows me to learn and practice both my non-verbal and language skills, as well as show leadership and patience as a teacher/mentor to help those around me navigate communication, teamwork, and confusion in new environments.Specialties: Customer Service, International Environment, Multilingual, Teamwork, Multitasking, Operations, Customer Satisfaction, Language, Culture, Communication skills, Translating, Training new team members/onboarding, mentorship, hospitality

• Proofread, graded, edited, and critiqued 150 Honor student papers every week all year in this college-level course for High School students to help them improve as writers and prepare for the College Board AP Test in the Spring.

• Civic Leader• Representative to Sacramento• District Superintendent Liaison (1 of 2 out of over 54,000 students)Specialties: Event planning, Public Relations, Marketing & Communications, Editorial, Government relations, Politician, Civic, small government, small business, outreach, community relations, leadership development, public speaking, presentations, city government, project management, business development, Database management, organizational development, coaching, Entrepreneurship, Analytical reporting, State regulations, Conflict Mediation

• Organized, planned, and coordinated weekly events, recruited regular volunteers to entertain 20-150 senior citizens.• Also served as Alzheimer's patients volunteer and caretaker for 5 years.Specialty: Gerontology, Geriatrics, Aging, Customer Service, Community support, Volunteerism, Philanthropy support, Emotional support, coaching

• Orchestrated food preparation, planning, sales, and cooking during lunch and dinner rushes, sometimes manning the store alone to sell, make, and serve 150-200 corndogs per shift.

Child Actor, Model, Performer• Disney commercials• Violin player in MTV music video• "Look Who's Talking Now" castMemorize, rehearse, and perform under pressure to entertain audiences of all sizes