Jacky So, M.B.S. Email & Phone Number

Albuquerque, NM, US

San Francisco, CA, US

• Solutions engineering to address techquity (tech + equity) gaps in health by mentoring and nurturing operations management across 7+ teams by launching collaborative workspaces, accelerating time-to-productivity from.
• Join 17k+ trailblazers in digital health innovation: Lab/CLIA/Medical Directors, community health leaders, public health officials, Lab integration specialists here and read past editions.
• https://www.primary.health/case-study-techquity-with-alameda-county/--P.S.If you send a message here, I will likely see it since I also work on the backend and am currently updating our site page-by-page when I'm not.
• Drive discovery/early adoption of new tools: Establish 100-page blueprint playbook for using and validating LLM/AI with responsible, repeatable, and ethical best practices to help others scale up their work (both.
• Collaborate across Engineering, Data Science, Product/UX, Clinical, Sales, Marketing, and Product to provide ad-hoc technical answers daily on RFPs and contracts.
• Synthesize UX Research and complex technical requests into action plans for 10+ GTM business cases.

San Francisco, CA, US

• Lab-agnostic, modular, end-to-end data PaaS to automate, streamline, and organize cost-effective testing and vaccination programs at scale for 10M+ software users nationwide. Tldr:
• Meet with customers and understand use cases and feature requests, then rapid prototype zero-to-one products in SQL, Python, and Spark (HTML/CSS/JS and Ruby with Figma mockups as needed) and reverse engineer what the.
• Once reviewed, bug tested, and approved: Create training playbooks to democratize knowledge for cross-team success.
• Lend my interpersonal skills and foresight to proactively stand up technical operations and client processes from scratch that enabled us to differentiate into new team verticals and hire/train for specific focus.
• Day 1 Employee: Build original technical operations, systems, and processes that enabled growing from 8 employees to close to 200. Serve as C-Suite backup.
• Advise go/no go decisions that align new product features to grow monthly bookings by over 65x.

• Consulting and content company cataloging startup workflows by using Eurovision data as inspiration. Data With Style is a business consulting company that has evolved into an innovative platform for cataloging startup.
• Consulting Services
• Data Visualization
• Product Development
• Contracting
• Strategic Trend Analysis

Overland Park, Kansas, US

• Quest Analytics acquired BetterDoctor.*Building high quality datasets, taking our data pipeline to the next level, and collaboratively improving new products with amazing colleagues.
• Main contributor on coding new version of data analytics Quarterly Business Reports for Humana, providing client with the most granular data insights we've ever given them.
• Code Python and SQL scripts to perform necessary data checks before data is ingested into pipeline.
• Lead on resolving bug in legacy data algorithm that could be traced back 3 years and affected largest client dataset.
• Create shareable DataBricks notebooks to transform millions of rows of healthcare provider data into CMS audit data accuracy score (PySpark, SQL, Python, Redshift).
• Document Data Engineering legacy knowledge by creating and improving team Confluence wiki pages.

Overland Park, Kansas, US

• Manage 1-2 new product prototypes per quarter, including an app I built from scratch that ingests data and outputs personalized html templates.o Convert 90% of high value groups for strategic clients (previously, 4%)..
• Mixture of UX Engineering and Business Development: lead on new cross-team project with Product Team and Data Science that returns 43% response rate from previously unresponsive group.
• Uncovered, investigated, and documented 6 bugs in legacy code (about 1 every 2 weeks) so we could narrow down problem areas and estimate scope of impact. Went as far as I could go before escalating resolution by.
• Inherit non-productized project from previous Director of Engineering for largest client (using Docker containers, Ruby code).
• Oversee and manage critical product for company's revenue for at least 60 clients, including Humana, Versant Health, Blue Cross plans, Washington Health Benefits Exchange, and more (inherit product from Product.
• Triage and guide decisions between Client Success and Engineering as it impacts project, assume responsibility over project code that gets incorporated into production.

Overland Park, Kansas, US

• Previously, BetterDoctor. Quest Analytics acquired BetterDoctor in June 2018.Growth Hacker/Outreach Manager --> Technical Program Manager
• Help largest client pass mandatory audit by taking lead on SQL data analytics project with urgent deadline.
• Grow email outreach by developing unique and complex SQL queries to understand operational bottlenecks, improving query run time with analyzing millions of rows of data to find new audience funnels 50% faster.
• Improve "not attempted" outreach list from over 25% of client data to under 10% by the end of the quarter (and improve the time to reach this necessary client request from one quarter to 2 weeks).
• Grow email outreach: Understand operational bottlenecks and create innovative strategies, informed by data, to improve processes with email outreach and audience conversion rates.========On June 18, 2018, BetterDoctor.

San Francisco, CA, US

• Health Consultant, Business Analyst/Project Manager, Community Operations & Outreach
• Mix of User Researcher and Business Development for early stage health tech startup.
• Interview 2-3 end users per week to understand pain points and preferences.
• Set up entire email marketing funnel with automated triggers.
• Create 4-5 user personas and identify highest value persona.
• Create entire customer journey map.

Philadelphia, PA, US

Philadelphia, PA, US

• Biomed Pres
• Grow & establish Outreach, PR, & external audiences using Social Media/SEO tactics.
• Mobilize & inspire 2,500 diverse medical professionals across 14 departments (Psychology to future doctors) in changing environment.
• Authored Medical University and Biomedical Departmental communications (+ presentations) to disperse key technical information to clinical researchers, professional students, staff, internal stakeholders, non-profit.
• Drive ideas & strategic change for Process Improvement & Logistics Management: Influence 97% program retention rate, compared with 70% before (Internal Communications Manager, On-boarding).
• Guide Budget Management: Ensure proper resource allocation for 2+ years.

• B2B & B2C Marketing Communications
• Market Research
• Utilize SEO tactics to improve Digital Marketing Strategy growth​ for Communication Channels​: +400% mentions, +3104.3% unique weekly reach in product marketing to build relationships for $2M nursing staffing business.

• Digital Communications, Quantitative & Qualitative Analyst, Writer/Editor for Public Health Research Incubator with international projects & staff
• Certification: Human Subjects Research​, recruiting knowledge base & documenting user cases.
• Manage 1000-3000 Human records​ with 100% accuracy across internationalcomplex projects: Analyze Data Sets, publishing written articles & video for Executive Communications, global teams collaboration, journalists.
• Increased Digital marketing/web presence by translating published academic papers into layman’s terms and writing blog posts for outreach and web presence, often with advanced planning of scheduled posts and A/B testing.
• Public Health Research (Biostatistics, Epidemiology, Comparative Analysis)Specialities: Public Health, Research, Analyst, Consulting, Project Management, Healthcare, Health policy, government relations, global.

• Market Research, Consumer feedback, Consumer interaction, Tradeshow events, Pop-Up Events, Outreacho Wendy's, Coca-Cola Coke Zero, Fuzzy Zoeller's Vodka, and more.o Drive sales & brand recognition, awareness for.

Zurich, Zurich, CH

• (Contract)
• 24/7 International Community Manager: Advisor, Mentor, & Support for 300 international students across 40 countries.
• Day-to-day Community Manager, Events Planner
• Writing and following up on incident reports
• Main point of contact for questions and concerns
• Serve as liaison and mentor for larger communitySpecialties: Leadership development, Organizational development, Project Management, Database management, Budget management, Customer service, Customer outreach, Business.

• Achieved store goals for the first time in 1.5 years by consistently being in Top 3 sales and generated 50x my salary as the store ROI.
• Presented 30 new products for frequent feedback to Newport Beach and Orange County-area clientele and customized different outfits to reflect each person's individuality each sales season.
• Headhunted to be Marketing Manager at a competing luxury label.Specialties: Fashion, Trendsetting, Client Support, Customer Support, Customer Service, Customer Success, Client Happiness, Personalized Experience.

• Official Title(s): Outreach Manager, Media, Public Relations, Marketing, & Assistant Creative Director:
• Successfully re-brand the company as part of an intimate team
• Administrative duties, oversee staff and quality control, creative writing and copywriting
• Responsible for the creation of international social media and supplier outreach; create web presence to increase SEO and educate staff on best practices to maintain growth
• Create and maintained highly specific, detailed, and accurate spreadsheets; Google Analytics
• Operations Process Improvements to streamline product marketing & grow client list 6500%.

Irvine, CA, US

• Day-to-day Community Manager, Event Planner, Mentor & Liaison
• Property Management: Supervised 63 residents 24/7​ ​in 200-unit housing complex: Tact Problem Solver, enforcing Administrative policies with Diplomacy, Proactive Relationship Building, & Time Management.
• Project Plan: Innovate 100% event participation​ (900% more than colleagues) using Data Analysis to find Root Cause in Employee Engagement.Specialties: Leadership Development, Organizational Development, Community.

Irvine, CA, US

Mentor and consultant for various Associated Students departments after assisting in leadership as Campus Events Commissioner the previous year. Ensured proper legacy training.

Irvine, CA, US

• Recruiting, screening, on-boarding (training), & coaching​ ​10 researchers across 2 different ​in vivo multi-million dollar labs with 100% compliance FDA.
• Write 5-7 attention to detail progress reports each week ​using Excel dataanalysis, data visualization with 100% accuracy for Investigations.Specialties: EEG (Electroencephalogram), Biostatistics, Policies Research.

Irvine, CA, US

• Policies Analysis, Policies Research, Change Management Research, Comparative Analysis
• Curriculum Development: Writing and Editing ​6 original weekly lesson plans for 50 passionate students (including social media ethics in medicine).
• Content Creation Strategy​: 2 Public Presentations/week (legal frameworks).
• Grade weekly quizzes for 50 University students
• Recruit guest speakers for events and presentationsSpecialties: Curriculum Development, Research, Legal research, Outreach, Marketing & Communications, Drafting, Writing, Presentations, Public Speaking, Teaching.

Irvine, CA, US

• LARGE EVENTS PLANNER (CAMPUS EVENTS COMMISSIONER), PROJECT MANAGER, MARKETING & EVENTSMarketing & Events Coordinator 2005-2007, Commissioner 2007-2008, Consultant 2008-20101 of 3 team leads responsible for project.
• 50+hrs/week; Project Management; Budget control; Administrative duties; Marketing and Media
• Hired, trained, and led 80 interns to plan and oversee large-scale events for a community of 28,000 students, 1,100 faculty members, and 9,000 staff members
• Liaison and networked with other University Administrations, City Police, talent, and other resources; est. short and long-term goals for the Office
• Talent Development, Influence organizational change​: Identified crucial service need for standard work operations & created direct ​Help Desk for 600 organizations​, increasing ​Diversity And Inclusion​ efforts by 740%.
• Manage event strategy, vendors (300), contracts​, ​recruit partnerships & talent. ​Oversee logistics, customer service​, product, swag, hotel relationships, etc. w/ attention to detail.

• CXO Business Development Coordinator & #1 Product Development Intern:Researched trends, pitched ideas, organized, and assisted C-Suite on launch of 4 new business lines to attract new customer base and vendors as the.
• Validated new market segments, tested and socialized 20+ digital strategies and branded events for customer feedback that required identifying trends 12-18 months in advance in order to meet tight end-to-end.
• Coordinated 10 vendor negotiations for product development, cataloged 100+ samples per week and oversaw quality control for 12 component verticals that improved time to workshop new product ideas by 15%.
• Partnered with sales to streamline buyer operations by being the first point of contact for all non-English buyers at the largest US trade show, which resulted in 10% purchase orders from Japanese buyers and a positive.
• Pitched monthly ideas to Execs and incorporated feedback into an agile product development process to test user stories and storytelling for new brand development and target persona fast prototyping.
• Operations Project Management: coordinated with warehouse/fulfillment on behalf of textile director across 100+ legacy and new product-sourcing supply chain vendors with produced samples and email threads in multiple.

• Working with International Students from Japan as the only non-international student in a sushi restaurant. This job provides me with the flexibility to maximize my real-world education while increasing exposure to.

New York, NY, US

• Proofread, graded, edited, and critiqued 150 Honor student papers every week all year in this college-level course for High School students to help them improve as writers and prepare for the College Board AP Test in.

• Civic Leader
• Representative to Sacramento
• District Superintendent Liaison (1 of 2 out of over 54,000 students)Specialties: Event planning, Public Relations, Marketing & Communications, Editorial, Government relations, Politician, Civic, small government, small.

Mclean, Virginia, US

• Organized, planned, and coordinated weekly events, recruited regular volunteers to entertain 20-150 senior citizens.
• Also served as Alzheimer's patients volunteer and caretaker for 5 years.Specialty: Gerontology, Geriatrics, Aging, Customer Service, Community support, Volunteerism, Philanthropy support, Emotional support, coaching

• Orchestrated food preparation, planning, sales, and cooking during lunch and dinner rushes, sometimes manning the store alone to sell, make, and serve 150-200 corndogs per shift.

• Child Actor, Model, Performer
• Disney commercials
• Violin player in MTV music video
• "Look Who's Talking Now" castMemorize, rehearse, and perform under pressure to entertain audiences of all sizes

San Juan Capistrano, California, US

Masters, Biomedical Sciences, Applied Research & Leadership In Organization Development

B.A., Political Science/International Relations, Biological Sciences, Business Management