Jacqueline Tang Email & Phone Number

Kirkland, Wa, Us

Kirkland, Washington, United States

Redmond, Washington, Us

Leader in managing complex workstreams and optimizing processes for Windows IS product and service update (Software-as-a-Service (SaaS)). I excel at driving automation, significantly improving efficiency and reducing manual effort. Redesigned infrastructure to streamline processes, securing support for automation initiatives that freed up valuable resources, and establishing effective metrics to measure and enhance team performance. My efforts led to increased efficiency, reduced overhead and improved customer satisfaction.

Beijing, Cn

Leader of diverse teams and managed complex projects, I thrived to optimize processes to consistently delivered successful results and exceeded expectations: - Directed a global team of data analysts for Bing Search ML projects, optimized operations and exceeded customer expectations with significant cost savings and revenue growth.- Oversaw In-Market QA initiatives internationally, expanding project scope significantly while maintaining budget and earning client recognition.- Managed a globally distributed team of engineers, significantly improved delivery timelines by restructuring development processes and implementing best practices.

Redmond, Washington, Us

Led service and feature releases, optimizing governance practices, and enhancing customer experiences. I effectively designed and implemented KPIs to drive agile development and close feature gaps, while fostering strong communications and partnerships.Additionally, I managed collaboration with Sales and Marketing teams, setting best practices to address customer needs, improve internal communications and external press releases, boosting customer satisfaction and retention.

Redmond, Washington, Us

Managed and led global E-Commerce localization success for 105 languages, driving project launches for diverse clients. Masterfully juggled competing priorities while managing onshore and offshore teams, defining efficient strategies for development and validation processes. Additionally I managed and launched initiatives for Translation Management Onboarding and Release Cadence Change Management from Waterfall to Agile methodology, modernized the internalization landscape and rhythm of business delivering high-quality results to elevate user experience internationally.

Redmond, Washington, Us

Managed global localization efforts for multiple products in Windows Live and Office365, led offshore vendors and delivering products in 113 languages amidst competing priorities. Designed creative solutions to optimize internationalization processes and launched 13 Hindi languages despite resource constraints. Optimized validation times through test automation, and established world-readiness best practices adopted across products. In addition, championed and accelerated the World Readiness Change Management initiative to optimize developing lifecycle and streamline resources. Spearheaded cross-products integration QA initiative across all Windows Live and Office365 products, successfully identifying and reducing integration risks to improve product integration and enhanced user experience.