AeroLeads people directory · profile

Jacqueline To Email & Phone Number

Senior Manager, Global Customer Support, Cortex at Palo Alto Networks
Location: Santa Clara, California, United States 9 work roles 2 schools
1 work email found @paloaltonetworks.com 1 phone found area 408 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email j****@paloaltonetworks.com
Direct phone (408) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Palo Alto Networks
Role
Senior Manager, Global Customer Support, Cortex
Location
Santa Clara, California, United States
Company size
17854 employees

Who is Jacqueline To? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Jacqueline To is listed as Senior Manager, Global Customer Support, Cortex at Palo Alto Networks, a company with 17854 employees, based in Santa Clara, California, United States. AeroLeads shows a work email signal at paloaltonetworks.com, phone signal with area code 408, and a matched LinkedIn profile for Jacqueline To.

Jacqueline To previously worked as Manager, Support Delivery - Cortex XDR at Palo Alto Networks and Staff Technical Support Engineer, Team Lead - Cortex XDR at Palo Alto Networks. Jacqueline To holds Bachelor'S Of Science, Psychology, Guidance And Counseling, Management Information System from Saint Scholastica'S College.

Company email context

Email format at Palo Alto Networks

This section adds company-level context without repeating Jacqueline To's masked contact details.

{first_initial}{last}@paloaltonetworks.com
89% confidence

AeroLeads found 1 current-domain work email signal for Jacqueline To. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Jacqueline To

Capable and results-oriented Information Security Professional with over 20 years of experience in technical support and escalation management, with extensive technical experience in the areas of software appliance, computer networking and security, and mobile security. Thrive in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of software solutions and services. Consistently exceed targets and achieve customer satisfaction.Skills:• Problem analysis and resolution• Leadership• Managerial Skills• Decision Making• Communication and interpersonal skills• Endpoint Detection and Response (EDR)• Extended Detection and Response (XDR)• Architecting mobile and endpoint protection for the enterprise• Anti-malware• Data Loss Prevention• Intrusion Prevention and Protection• Windows, Linux and Mac• Incident Handling

Listed skills include Enterprise Software, Security, Cloud Computing, Firewalls, and 14 others.

Current workplace

Jacqueline To's current company

Company context helps verify the profile and gives searchers a useful next step.

Palo Alto Networks
Palo Alto Networks
Senior Manager, Global Customer Support, Cortex
Santa Clara, CA, US
Website
paloaltonetworks.com
Employees
17854
AeroLeads page
Company profile
View company profile Email format
9 roles

Jacqueline To work experience

A career timeline built from the work history available for this profile.

Manager, Support Delivery - Cortex Xdr

Current
Palo Alto Networks

Santa Clara, California, United States

May 2021 - Present

Staff Technical Support Engineer, Team Lead - Cortex Xdr

Palo Alto Networks

Santa Clara County, California, United States

May 2020 - May 2021

Sr. Technical Support Engineer, Team Lead / Tier 3 - Endpoint Security

Palo Alto Networks

Santa Clara, California

Mar 2018 - May 2020

Technical Support Engineer, Team Lead / Tier 3 - Endpoint Security

Palo Alto Networks

Santa Clara, California

Apr 2017 - May 2018

Senior Solution Consultant

Trend Micro

Cupertino, California

  • Responsible for resolving complex/critical issues reported by premium support (Fortune 500) customers and escalated by Technical Account Managers. Provided escalation management for high profile customer escalations
  • Subject matter expert for Trend Micro's Mobile Security and Network and Desktop solutions.
  • High performer. Consistently has the highest case load, and high customer satisfaction.
  • Manage a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend Micro products and solutions, with effective customer skills required on-site, over the phone, and.
  • Work in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of Trend software products within clients’ networking environments.
  • Effectively interact with the engineering teams to provide solutions to complex technical issues
Jan 2009 - Jan 2015

Senior Product Specialist

Trend Micro

Cupertino, California

  • Responsible for providing Level 3 support for Trend Micro premium support (Fortune 500) customers.
  • Worked closely and proactively with product development and service engineering teams to find and create working solutions for customer issues.
  • Provided escalation management for high profile customer escalations, engaging and working with cross-functional teams in the process.
  • A subject matter expert for network and desktop solutions, and was responsible for installation, deployment on integrated 3rd party applications and operating system (i.e. Windows, NetWare, Network Appliance, EMC.
  • Maintain and expand working knowledge of current and beta (non-released) Trend Micro products as well as their integration and methods of support delivery
  • Authored and co-authored several self-help documentations (i.e. best practice guides, installation guides and escalation checklists) for both internal and external customers.
Mar 2002 - Jan 2009

Systems Engineer

Trend Micro

Manila, Philippines

  • Responsible for providing Level 2 email and phone support to Trend Micro Enterprise customers
  • Developed the very first E-Learning Training Program in the company to enable standardization of the technical support knowledge development and procedures, greatly minimizing errors and benefiting our technical.
  • Provided Level 2 support to Mandarin-speaking Enterprise customers in Asia-Pacific.
  • Provided Level 1 technical support Trend Micro consumers.
Sep 1999 - Feb 2002
Team & coworkers

Colleagues at Palo Alto Networks

Other employees you can reach at paloaltonetworks.com. View company contacts for 17854 employees →

JK Jonathan Koto Jonathan Koto Colleague at Palo Alto Networks Lake Mary, Florida, United States, United States View → AS Anil Saini Anil Saini Colleague at Palo Alto Networks Milpitas, California, United States, United States View → MY Mukund Yelahanka Raghuprasad Mukund Yelahanka Raghuprasad Colleague at Palo Alto Networks San Jose, California, United States, United States View → EC Emma Calayan Emma Calayan Colleague at Palo Alto Networks San Francisco Bay Area, United States View → MD Mitul Darji Mitul Darji Colleague at Palo Alto Networks Mumbai, Maharashtra, India, India View → DW David Wright David Wright Colleague at Palo Alto Networks Daly City, California, United States, United States View → AK Ajay Kumar Ajay Kumar Colleague at Palo Alto Networks Bengaluru, Karnataka, India, India View → JO Juan Ortega Juan Ortega Colleague at Palo Alto Networks San Jose, California, United States, United States View → RC Rod Chu Rod Chu Colleague at Palo Alto Networks Taiwan, Taiwan, Province Of China View → TO Tony Olsen Tony Olsen Colleague at Palo Alto Networks Ottawa, Ontario, Canada, Canada View →
2 education records

Jacqueline To education

Bachelor'S Of Science, Psychology, Guidance And Counseling, Management Information System

Saint Scholastica'S College

Activities and Societies: SKAIBA, Double Majors Society

Education record

St. Stephen'S High School
FAQ

Frequently asked questions about Jacqueline To

Quick answers generated from the profile data available on this page.

What company does Jacqueline To work for?

Jacqueline To works for Palo Alto Networks.

What is Jacqueline To's role at Palo Alto Networks?

Jacqueline To is listed as Senior Manager, Global Customer Support, Cortex at Palo Alto Networks.

What is Jacqueline To's email address?

AeroLeads has found 1 work email signal at @paloaltonetworks.com for Jacqueline To at Palo Alto Networks.

What is Jacqueline To's phone number?

AeroLeads has found 1 phone signal(s) with area code 408 for Jacqueline To at Palo Alto Networks.

Where is Jacqueline To based?

Jacqueline To is based in Santa Clara, California, United States while working with Palo Alto Networks.

What companies has Jacqueline To worked for?

Jacqueline To has worked for Palo Alto Networks and Trend Micro.

Who are Jacqueline To's colleagues at Palo Alto Networks?

Jacqueline To's colleagues at Palo Alto Networks include Jonathan Koto, Anil Saini, Mukund Yelahanka Raghuprasad, Emma Calayan, and Mitul Darji.

How can I contact Jacqueline To?

You can use AeroLeads to view verified contact signals for Jacqueline To at Palo Alto Networks, including work email, phone, and LinkedIn data when available.

What schools did Jacqueline To attend?

Jacqueline To holds Bachelor'S Of Science, Psychology, Guidance And Counseling, Management Information System from Saint Scholastica'S College.

What skills is Jacqueline To known for?

Jacqueline To is listed with skills including Enterprise Software, Security, Cloud Computing, Firewalls, Virtualization, Linux, Network Security, and Saas.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Jacqueline To you were looking for.

Jacqueline .
Jacqueline .
Creative Lead & Data-Driven Brand Designer
Greater Chicago Area
Jacqueline To
Jacqueline To
Primary Care Physician At Palo Alto Foundation Medical Group
Palo Alto, Ca
3 email domains
View similar profiles