Jacqueline Travers Email & Phone Number

St. Paul, Minnesota, Us

• Managed and led the implementation, training, on-site go-live, and post go-live support for customers and vendors implementing ABOUT Healthcare’s Intelligent Transport platform and product. • Delivered on-time implementations and go-lives for both the Intelligent Transport product and Cerner Ensocare Embedded product for large state-wide hospital systems across the United States.• Setup, configured, tested, trained, and provided support for ABOUT Healthcare’s Intelligent Transport product and Cerner Ensocare Embedded product to meet each customer’s business needs, requirements, and project scope.• Developed and tracked against detailed project plans to ensure timely and on budget engagement delivery.• Documented and created best practice and implementation guides.• Created and executed scripts to test system functionality and requirements for system test, UAT testing, and QA/bug fix rollout testing.• Responsible for creation and maintenance of all end user documentation and training resources.• Led onsite and remote training for new implementations, new product rollouts, and new end user onboarding. • Created training content, videos, and job-aides for on-demand access in client training portals.• Presented live product demonstrations to potential clients and new feature demonstrations to existing clients.• Acted as a liaison between the Product and Development teams to document, track, and communicate requirements for new products, product enhancements, and major bug fixes. • Coordinated CAD integration between Transportation Providers and Intelligent Transport to enable bi-directional communication. • Documented, communicated, and tracked bugs, feature and enhancement requests, and project impediments against project plans and timelines to ensure on time delivery.• Acted as the primary contact and trusted advisor for multiple healthcare system customers.

Beverly, Ma, Us

• Facilitated process improvement for business, user, functional and technical requirements through group and individual requirements gathering and discovery sessions.• Provided process improvement recommendations based on current state analysis of product and process flows. • Analyzed and documented clients current business processes and services to be accessed in a company wide central repository. • Led project planning and task completion meetings with multiple teams to ensure project deadlines and scope were met and followed. • Managed project JIRA boards to ensure tasks followed the timeline and criteria to meet defined deliverable deadlines and client expectations for output.• Assisted clients in correctly utilizing the agile methodology by acting as a subject matter expert and through working knowledge-sharing sessions.• Wrote user stories and acceptance criteria for both master story list and iteration stories to allow for progress visibility and review from key stakeholders.

Gb

Experienced Associate in PwC’s Enterprise Systems Solutions practice located at 101 Seaport Boulevard, Boston, Massachusetts. While at PwC, my primary focus was on Oracle ERP and SalesForce CRM Solutions for clients across a broad range of industries. My experience within the ESS group include pre and post implementation security and controls reviews for PeopleSoft, EBS, SalesForce, and JD Edwards clients as well as Oracle Advanced Controls experience with Application Access Controls Governor (AACG), Configurable Controls Governor (CCG),and Transaction Controls Governor (TCG) modules for PeopleSoft and EBS clients. Created test plans and scripts to ensure software functionality met client requirements and project implementation compliance.

Chicago, Illinois, Us

Associate Consultant in the Technology Consulting Services practice with a focus on Intacct implementations, support, and sales. Intacct Accountant Partner Certification, Certified Intacct services provider (CISP) , VAR 2 Certification, Intacct Project Accounting Certification, BlackLine Certified Implementation Professional.

Armonk, New York, Ny, Us

New York Statewide Financial System (SFS) - PeopleSoft Financials Implementation - Functional Consultant - AR/Billing module.• Provided knowledge transfer as the go-to AR/Billing contact for an ongoing statewide PeopleSoft Financials implementation. • Wrote functional specs and configuration changes to reflect customizations necessary to meet client requirements. • Researched and discovered existing functionality that could be adapted to meet specific client requirements. • Adapted to and took on challenges in order to meet project deliverable deadlines. • Produced daily reports communicating to functional team and project management the status of testing and conversion results.• Developed tools and templates for agencies to create contingency planning and cutover tasks.• Created and executed scripts to test system functionality and requirements. • Assisted in managing the Quality Center to track and produce reports on testing, system requirements, and defects.• Worked directly with the client to provide issue resolution and ensure project expectations were met.• Pursued and attended accelerated PeopleSoft Financials AR/Billing training in order to meet project needs and increase productivity. • Built client relationship and confidence resulting in requests to serve as an AR/BI subject matter expert for Enterprise Readiness Testing.• Facilitated talent growth by participating in campus recruiting activities.

University Park, Pa, Us

• Applied structured analytic techniques, to include structured brainstorming, to regional risk analysis questions.• Conducted research on convergent and divergent thinking methods for the Federal Emergency Management Agency.

New York, Ny, Us

• Collaborated with senior management to conduct a SAS 70 Audit for a multi-billion dollar software services company.• Identified and communicated IT advisory findings to senior management and clients.• Helped identify performance improvement opportunities for assigned clients.• Evaluated the design and effectiveness of technology controls throughout the business cycle• Collaborated with senior level management to fulfill client deliverables. • Created spreadsheets and presentations used to inform clients of findings.

Us

• Performed tests of media and digital content protection technologies.• Kept accurate records of tests and prepare reports.• Assisted the Director of Quality Assurance in the planning, scheduling, research and writing of test plans, strategies and testing matrices.• System Administration.

• Coached boys and girls ages 4-15 in multiple soccer camps and clinics.• Emphasized the importance of acquiring and improving technical and teamwork skills.• Set goals for campers and evaluated their progress over the course of camps/clinics.• Organized and managed daily activities for campers.

• Examined the role of Matrix metalloproteinases in the detection of cancer.• Conducted critical team research looking at new methods of detecting breast cancer. • Managed database of research results.

B.S., Security And Risk Analysis

User Experience ( Ux ) Design Immersive

Business Fundamentals & Tactics