Jacqueline V. Email & Phone Number

St Austell, England, Gb

Cornwall, England, United Kingdom

I specialise in providing comprehensive business support to busy entrepreneurs, consultants and small business owners who recognise the value in outsourcing the tasks they can’t do, don’t enjoy doing or shouldn’t be spending their valuable time on. I am passionate about streamlining processes and improving efficiency, achieving the highest level of customer service for my clients, and for theirs. I'm fast, meticulous, thorough, resourceful and ridiculously efficient. To find out how I… Show more I specialise in providing comprehensive business support to busy entrepreneurs, consultants and small business owners who recognise the value in outsourcing the tasks they can’t do, don’t enjoy doing or shouldn’t be spending their valuable time on. I am passionate about streamlining processes and improving efficiency, achieving the highest level of customer service for my clients, and for theirs. I'm fast, meticulous, thorough, resourceful and ridiculously efficient. To find out how I can add value to your business, please get in touch - 07801 200459 / jacquelinevernau@gmail.com Show less

Peterborough, United Kingdom

An internationally acclaimed software development company with offices in US, Canada, Germany, Japan and UK. My role involved:* Event Management – including annual 4 day partner convention for 100 delegates (see project details below), and ad hoc events such as technical training for UK partners, local school career events and in-house school presentation/awareness days.* Financial Analysis – including sales and commission reconciliations; key partner sales analysis;… Show more An internationally acclaimed software development company with offices in US, Canada, Germany, Japan and UK. My role involved:* Event Management – including annual 4 day partner convention for 100 delegates (see project details below), and ad hoc events such as technical training for UK partners, local school career events and in-house school presentation/awareness days.* Financial Analysis – including sales and commission reconciliations; key partner sales analysis; budget/spend reconciliations, product pricing etc.* Personnel and Recruitment – coordinating the recruitment of staff for all departments, conducting the interviewing of staff for marketing, sales and admin roles and producing all associated contracts/offer letters. Management of staff holidays and sickness absence (including Bradford Factor) and staff attendance.* Building, Site Security and Maintenance – management of personnel to ensure building and grounds are maintained to the highest standards. Management of CCTV security system and outsourced out-of-hours guarding and contract negotiation. * Project Management – including two storey building extension to create additional office space, business continuity suites and a new data centre (see project details below); upgrade of incoming electrical supply to accommodate new data centre.* Process Evaluation and Improvement – identifying strengths/weaknesses (in systems and staff), streamlining existing and setting up new procedures to improve workflow, efficiency and eliminate errors. (See project details below). Show less

United Kingdom

An innovative, established and extremely successful kitchen and bedroom retailer, this was an extremely customer-focused, fast-paced role where the need to manage a constantly changing and conflicting workload, prioritise tasks automatically and work quickly, proactively and accurately was a prerequisite. Responsibilities included: • Full EA support to MD and other Directors as and when required• Liaising with all external and internal contacts, representing the MD at all… Show more An innovative, established and extremely successful kitchen and bedroom retailer, this was an extremely customer-focused, fast-paced role where the need to manage a constantly changing and conflicting workload, prioritise tasks automatically and work quickly, proactively and accurately was a prerequisite. Responsibilities included: • Full EA support to MD and other Directors as and when required• Liaising with all external and internal contacts, representing the MD at all levels • Composition of all internal and external communications on behalf of MD • Investigating and dealing with customer complaints to resolution• Financial analysis and PowerPoint presentations• Facilities management• Filtering all incoming and outgoing communication and dealing with everything appropriately • Monitoring and tracking of all incoming and outgoing workflow to ensure actions were completed in timely fashion and to agreed deadlines • Minuting of meetings and tracking of action points • Diary and international travel management • Recruitment of staff • Various ad hoc project work, including: * Moving the head office operation from existing premises to custom built premises (see project details below) * Event management and organisation - charity golf days, staff training events, open days, PR events etc Show less

Peterborough

The leading national charity for blind people and those with sight problems, Royal National Institute for the Blind has sites and services throughout the UK. Initially, my role was as an EA to the Head of Finance and Administration and then progressed to setting up an IT Training function. As EA, responsibilities included: • Setting up of new office systems and procedures for relocation of service from London to Peterborough• Composition of reports, letters, agendas… Show more The leading national charity for blind people and those with sight problems, Royal National Institute for the Blind has sites and services throughout the UK. Initially, my role was as an EA to the Head of Finance and Administration and then progressed to setting up an IT Training function. As EA, responsibilities included: • Setting up of new office systems and procedures for relocation of service from London to Peterborough• Composition of reports, letters, agendas, minutes, general client correspondence, email and diary management, travel arrangements, processing expenses• Production of annual accounts for subsidiary companies• Preparation of complex spreadsheets for monitoring of fleet vehicles and insurances• Various projects such as satisfaction surveys for service provision, investigation and analysis of service providers for fleet management and recommendations therein, working group for site-wide open day to raise visual awareness among the community, analysis of IT training needs within the organisation and recommendations for cost-effective management of same in-house• Managed smooth running of company fleet vehicles, including accurate allocation of fuel, insurance and maintenance charges to appropriate cost centres• Maintained accurate database records on fleet, insurance and trainingAs IT Trainer:• I was asked to set up a new IT Training function specifically to roll out the Microsoft Office suite nationally through all 46 sites of the charity (see project details below). • I was responsible for creating all course content and associated material (see project details below) and delivering courses in all subjects, for all staff.• I also set up a chargeable support service, where I created complex documentation, templates, spreadsheets etc to assist departments who didn't have the expertise or staff to do so themselves. This service was in high demand and made a significant impact nationally. Show less

Cornwall

A local, high profile colour printing company that produced a wide range of printed matter, including tourist booklets and literature for the County Council. This was a fast-paced, demanding and challenging role. Responsibilities included:• Provided full PA/secretarial support to the Managing Director• Compiled monthly reports and statistics on production output levels against targets/performance indicators• Liaised directly with customers to identify their… Show more A local, high profile colour printing company that produced a wide range of printed matter, including tourist booklets and literature for the County Council. This was a fast-paced, demanding and challenging role. Responsibilities included:• Provided full PA/secretarial support to the Managing Director• Compiled monthly reports and statistics on production output levels against targets/performance indicators• Liaised directly with customers to identify their printing needs, produce written quotes, organise proofs, communicate and coordinate any changes required• Monitored every stage of production and output against forecasted plans to ensure timely completion• Proactively resolved problems at each stage of production (eg machinery breakdowns, printing errors, supply problems, staff issues) which involved quick thinking, resourcefulness, staying calm under pressure and keeping everyone happy, not least the customer Show less

Cornwall

Local established property letting and estate agency. This role provided full office support, which included liaising with customers, tenants, landlords and solicitors, conducting house viewings, preparing legal documentation for house sales and lettings management, organising and participating in house auctions, organising structural surveys and valuations, managing our lettings portfolio, including inventories, repair and maintenance.