Leads a team of 3 professionals supporting End User Services in Talent Acquisition Shared Services. Responsible for administration and management of Capital One Careers and Recruiting Accommodation mailboxes and processes.• Partners closely with internal and external clients including Candidates, Recruiters, Hiring Managers and Internal Associates to identify and resolve Workday related issues in a timely response time associated with the problem severity level• Monitors client requests and error reports to identify Workday systematic patterns and develop solutions to eliminate errors and mitigate risk• Responsible for performance management, writing appraisals, providing feedback and coaching team members in the design of their career development plans• Oversees individual and team performance to ensure meeting service level agreements with all partners

Responsible for day-to-day management of the company’s Restrictive Covenant processes and primary point of contact for the program. Accountable for successful and timely issuance and receipt of all centralized employee agreements; partners with external teams to ensure agreement receipt prior to candidate or associate’s start date.• Issued approximately 600 agreements to internal and external associates• Proactively manages all backend agreement processes and partners closely with external teams asneeded• Maintains and continuously improves programmatic infrastructure and process quality• Develops and facilitates Restrictive Covenants training for recruiters, managers, and clients• Serves as DocuSign Administrator for Talent Acquisition

Executed 2nd level quality assurance detective review of over 1400 requisitions and 1200 offers to ensure that the quality assurance team is meeting all standards and providing consistent feedback to Recruiters. Responsible for completing candidate selection and recruiting specific duties to promote exceptional recruiting performance and uncover training gaps for clients. • Facilitated 63 calibration sessions for the Quality Assurance team challenging their knowledge of the process and certifying the team’s uniformity in the process. • Reduced the Quality Assurance team’s error rates by 10% through the implementation of the Detective QA program and Calibration sessions. • Analyzed a daily and monthly selection adherence report to validate and provide real time feedback to Recruiters and to inform and help resolve any testing errors• Delivered detailed and constructive feedback to recruiters on candidate selection errors contributing to a 15% decrease in errors.• Constructed a weekly report with all active candidates on inactive requisitions to uphold compliance with the OFCCP dispositioning guidelines. • Process contributor for the rollout of Workday™ - a human capital management software.

Preformed recruiting specific quality assurance review of over 1,200 requisitions and 3,400 offers that provide information critical to assessing process execution. Constructed over 900 offers for various lines of business to assist recruiters with administrative task and ensuring positive candidate experience. Responsible for team leadership duties and gathering feedback in order to maintain excellent performance while formulating innovative ways to make the team more responsive, efficient, and accountable. • Collaborated with recruiters and management, ensuring flawless execution of the hiring process and maintaining candidate experience expectations. • Responsible for the risk mitigating review and approval of all requisitions and offers across all lines of business. • Oversaw project designed for proper dispositioning of more than 23,000 Taleo candidates, certifying compliance with OFCCP guideline.• Effectively trained and mentored four new team members in the areas of quality assurance procedure and offer creation through in person training sessions, increasing team productivity. • Chosen to assist senior associate with testing adherence report for the selection reporting team, successfully corrected multiple testing errors on candidates’ profiles and educated recruiters on proper testing procedure.

Utilized project management process to schedule and facilitate interviews for candidates. Navigated candidates through the selection process and assisted clients in correctly completing application and new hire paperwork.• Served as primary scheduling contact for candidates and internal clients, ensuring clients had a consistent point of contact and in turn creating a positive candidate experience. • Effectively built and upheld strong relationships with senior managers, recruiters and administrative professionals, creating an efficient work environment. • Tracked the progress of all candidates in a Microsoft Excel spreadsheet, maintaining flawless records used for tracking productivity in the recruiting organization. • Compiled various reports and materials for interviews, consensus meetings and new hire paperwork, allowing interviewers to focus solely on providing a great candidate experience. • Processed offers through Taleo with scrupulous attention, achieved 100% quality assurance score for offer creation.

Recruited qualified candidates for the college’s academic programs. Administered routine guidance and assistance to potential students on matters related to enrollment and the admissions process through phone calls and interviews.• Conducted in-depth interviews with candidates to identify their educational needs, asking the fundamental questions that assists candidates in making an informative decision on whether they should further their education. • Assisted students with finding the appropriate education and career paths, successfully aided 4 students in choosing the most suitable college program that would help them achieve their career goals. • Evaluated and resolved candidate inquiries, issues, and problems, ensured appropriate action was taken to the satisfaction of the candidate and the company resulting in a reduction in turnover.

Performed financial transitions, including preparing and accepting funds, processing checks, cash, coins and money orders. Provided customers with excellent client experience; promptly responding to customer needs and inquiries with accuracy and empathy. • Exceeded all sales goals each quarter and received a dozen top scoring surveys for customer service performance. • Recruited at least 5 new customers per month and referred existing customers for financial products by building a strong rapport and uncovering their financial needs. • Ensured fraud prevention and branch profitability by remaining compliant with security procedures. • Trained and mentored new hires, in the areas of branch operations, cash handling procedures and customer services, improving productivity.• Maintained accurate daily monetary records while being entrusted with bank security.

Interacted with customers and clients to attract buyers of stores products. Ensured that customers received the best service possible, and assisted in the execution of all store initiatives that contributed to generating sales.• Recognized as top credit card seller by exceeding daily goals and achieving 10 card applications in one shift. • Effectively identified customer’s needs to increase the amount of items sold in each transaction. • Participated in team selling for maximum customer satisfaction and store profit. • Supported merchandising including stocking and maintaining neatness and organization of the store, leading to a positive store rating.