Jacqueline West Email & Phone Number

Dallas, Tx, Us

Dallas/Fort Worth Area

The agency was previously all volunteer. I am the agency's first hire and serving as its Executive Director.

Dallas/Fort Worth Area

Licensed agent helping people buy, sell and invest in real estate.

Dallas/Fort Worth Area

Dallas, Tx

• Served as Chief Administrator for the Community Council of Greater Dallas• Responsible for all operational and financial functions of the agency• Served as leader at the local, regional, state and national levels• Supported the operations and administration of the Board and served as interface between Board and staff• Provided proactive leadership to ensure all programs operated consistently and ethically in line with the mission and values of the Community Council of Greater Dallas while responding to current community needs• Launched the beta version of online Sourcebook, a community guide to social services in an eight-county region. • Lead the earned income committee to generate income from current programs in order to increase unrestricted operational funds; obtained Medicare billing number for the agency and streamlined billing processes• Lead all contract negotiations and ensured contract compliance; negotiated and secured $6M grant for aging services under the Older Americans Act• Established a nonprofit to provide a statewide consortium of services to the senior citizens and disabled populations to generate new revenue streams and contracting opportunities with non-traditional payers

• Served as Chief Operating Officer for entire agency• Managed diversity training for staff and subcontractors• Coordinated disaster response with local and state agencies• Project management for 3 key departmentso Oversight of the Community Youth Development Program, designed to prevent juvenile delinquency in high-risk youth Successfully obtained grants to increase external funding of program during state budget cuts in order to continue serving 2,500 youth per yearo Oversight of the 2-1-1 Dallas Information and Referral System which receives more than 600,000 calls per year Improved capacity to serve a 15% increase in calls each year Increased earned revenue through publications and contracts Coordinated disaster response for 2-1-1 callerso Oversight of the IT department Tripled the number of IT staff to meet the growing technological demands of the agency Provided direction for the IT Director to develop an online platform for the SourceBook• Served as lead on the Board Committee for Diversity, Inclusion and Cultural Dexterity• Worked on projections and budgets for the Community Youth Development, 2-1-1 and Technology departments; no budget overruns• Partnered with the Executive Director to represent the Community Council with external constituency groups, including member organizations, community, governmental, and private organizations, conferences, seminars forums, and in community settings and meetings; held leadership roles in the National Association of Planning Councils • Worked with board and Executive Director on current strategic plan; adjusted annual work plans and policy to meet program and agency goals• Increased agency significance with regard to statewide disaster response-CCGD and 2-1-1 are now an integral part of the disaster response plans for the state, county and city; certified by FEMA in several areas for disaster response

• Supervised and managed state-funded programs that provide services to at-risk youth in the zip code areas with the highest juvenile arrest rates in order to prevent involvement with the Juvenile Justice Department. Prevented juvenile arrests for 2,500 youth per year, with a non-arrest rate of 98%. • Successfully obtained state funding of up to $1,000,000 each year• Selected, monitored and established policy for up to 10 subcontracted community-based programs per year to work with youth.• Conducted annual survey with more than 400 community leaders, parents, volunteers and agencies to determine the priorities for the program in alignment with the needs of the communities.• Increased the number of staff by 25% to more effectively work with program youth• Managed over 100 volunteers to provide program services and work directly with youth• Established support program for grandparents raising grandchildren• Streamlined budget and met targets• Obtained more than $100,000 in grant funds from non-governmental entities• Obtained a $5,000 college scholarship for a program participant• Set up quarterly meetings with State Senator Royce West to advocate for the program

• Designed and implemented housing programs for more than 1,000 single, homeless women and their children at a transitional housing facility• Instituted a food program to ensure 50 families per year had long-term food security• Marketed the roommate-matching program which finds roommates for senior citizens who want to maintain their independence and housing. Increased the number of successful matches by 50%• Streamlined client services programs by instituting client tracking mechanism to avoid duplication of services, and make governmental reporting easier• Increased community collaboration and partnerships by 75% and increased the number of volunteers working with the clients• Developed educational programs so that youth were at grade level within 6 months of arriving• Revamped hiring practices to include more staff with social work backgrounds and degrees. • Submitted funding reports to governmental agencies with 100% accuracy• Coordinated, organized and helped implement annual fundraising activities, which accounted for more than 40% of the agency’s budget. Increased ticket sales to annual wine event by 25%. Increased participation in annual golf tournament by 60%

M.A., Psychology

Studied research clinical psychology

B.A., Social Sciences

Studied Social Sciences