Jacqueline Yapo Email & Phone Number

Saint-Jean-Sur-Richelieu, Qc, Ca

Montréal, Québec, Canada

Direction Principale Alignement Stratégique

Montréal, Québec, Canada

Direction Principale des Services Techniques et de l'intégration du Réseau

"PODC familial: planification, organisation, coordination, gestion de conflits, négociation... , retour aux etudes et acceptation de soi.

Afrique De L'Ouest

Commerce international, Distribution, trade marketing, Gestion des opérations, Gestion de la relation client, gestion de projets

Cote D’Ivoire (Ivory Coast)

Activities: Prospecting, Sales, Business Development, CRM, operational marketing, Training, statistics and projections.- Achievements: 9,000,000 liters of fuel sold / month with a penetration rate of 27%;- Prospection, management and risk management of both prepaid and postpaid accounts; - Definition of key performance indicators of the business, initiation, edition and monitoring of daily activity reports (used and recommended as best practice);- Monitoring and… Show more Activities: Prospecting, Sales, Business Development, CRM, operational marketing, Training, statistics and projections.- Achievements: 9,000,000 liters of fuel sold / month with a penetration rate of 27%;- Prospection, management and risk management of both prepaid and postpaid accounts; - Definition of key performance indicators of the business, initiation, edition and monitoring of daily activity reports (used and recommended as best practice);- Monitoring and classification reports of 1200 customers in protfolio (used and recommended as best practice);- Sales analysis, conception and deployment of operational marketing actions for sales and customer base increase. Achievement of 17% increase above target;- Writing, submission, negotiation, credit vetting for contractual agreements with clients;- In collaboration with the customer service, management of customers complex complaints to satisfaction;- Conception of efficient dashboards for monitoring technical failures of electronic terminals of payment in stations of Cote d'Ivoire (used and recommended as best practice);- Monitoring of coverage, availability and functionality of electronic terminals of payment, in cooperation with GIM UEMOA, MEDIASOFT, INGENICO, ALLIANCE TECHNOLOGY GROUP and RAZIO GROUP;- Training and refresh on electronic payment systems for stations staffs on the Ivorian territory;- Reorganization of task force and Management of a team of two people;- Implementation of a collaborative and interactive work platform (used and recommended as best practice); Show less

Ivory Coast

Activities: Pricing, customer relationship management, business intelligence and statistics.- Customer care: reception, listening, guidance, counselling;- Financial quotation of handling and transit operations before goods exportation according to INCOTERMS chosen by customers;- Edition and transmission of operational instructions to forwarding agents for coordination and effective implementation of transit operations;- Edition of weekly and monthly statistics activities of… Show more Activities: Pricing, customer relationship management, business intelligence and statistics.- Customer care: reception, listening, guidance, counselling;- Financial quotation of handling and transit operations before goods exportation according to INCOTERMS chosen by customers;- Edition and transmission of operational instructions to forwarding agents for coordination and effective implementation of transit operations;- Edition of weekly and monthly statistics activities of the sea freight forwarding department for budgetary projections;- Conception, edition and implementation of dashboards for clients following up (including analysis with methods qualitative surveys methods): questionnaires, sorting, proposal and implementation of action plans with targets for customer loyalty and portfolio growth. Show less

Africa-Middle East-Asia (Technocenter)

Activities: Project management, marketing, VAS Conception, statistics and business planning.- Marketing support for the deployment of CSR services projects (m- agriculture, m-health) and Pay4Me SMS;- Benchmarking study on AMEA markets and structured proposals for the design of a high-value added football application addressable to AMEA;- Establishing services deployment planning’s. Activity including collaboration and coordination of activities with the Technical units, R&D… Show more Activities: Project management, marketing, VAS Conception, statistics and business planning.- Marketing support for the deployment of CSR services projects (m- agriculture, m-health) and Pay4Me SMS;- Benchmarking study on AMEA markets and structured proposals for the design of a high-value added football application addressable to AMEA;- Establishing services deployment planning’s. Activity including collaboration and coordination of activities with the Technical units, R&D, Finance, Design & Usability and Marketing of France Telecom Group and affiliates in AMEA ;- Edition of projects business plans;- Edition of business and financial performances dashboards for AMEA Technocenter products and services: data collect, analysis and projections (used and recommended as best practice);- Management of projects according to Orange - France Telecom TTM process (Time To Market). Show less

Africa-Middle-East Asia (Technocenter)

Activities: Project management, marketing audit, VAS conception, taking part in decision-making, reporting to Orange AMEA’s executive committee.Concerned projects: Gmail Sms Chat, Football Fan Club, M-agriculture, M-Health.- Marketing audit and Performances measurement of M-agriculture and Football Fan Club (FFC) nine (9) months after launching in 14 countries of the Orange AMEA (Africa-Middle East - Asia). Objectives: point out marketing, design, technical, financial failures and… Show more Activities: Project management, marketing audit, VAS conception, taking part in decision-making, reporting to Orange AMEA’s executive committee.Concerned projects: Gmail Sms Chat, Football Fan Club, M-agriculture, M-Health.- Marketing audit and Performances measurement of M-agriculture and Football Fan Club (FFC) nine (9) months after launching in 14 countries of the Orange AMEA (Africa-Middle East - Asia). Objectives: point out marketing, design, technical, financial failures and recommend strategic axes of recovery;- Market Intelligence;- Organization and participation to quantitative and qualitative surveys;- Implementation of dashboards for measuring services trends, commercial performances and analysis;- Offers renewal cinematic in order to enrich existing contents;- Revitalisation of 4P’s strategy for concerned projects portfolio particularly for m-agriculture in Niger (Dissertation Subject);- Active participation in services conceptions, usability and design;- Identification and evaluation of partners and content providers in active collaboration with Orange- France Telecom Group CSR’s executive committee. Show less

Gestion De Projets

Certification Ms Projet Niveau 2

Master Of Science - Ms, Finance And Financial Management Services

Activities and Societies: EmLyon Africa Alumni

Master International Trade And Marketing, Vente, Négociation, Droit Du Commerce International, Marketing, 15/20 (Mention Bien)

Activities and Societies: Alumni-ESCA: Secretary of the Communication Section