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Jacqueline R. is listed as Mgr-Program Office for Business Customer Experience Office of the Chief of Staff at TELUS Communications, based in Canada. AeroLeads shows a matched LinkedIn profile for Jacqueline R..
Jacqueline R. previously worked as Mgr-Program Office Business Field Solutions Process Optimization & Analytics at Telus and Mgr-Program Office, Data Management & BI at Telus. Jacqueline R. holds Bachelor Of Commerce, Marketing Co-Op from Sauder School Of Business- University Of British Columbia.
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15+ years of experience in efficiency program development, leading high performing teams and delivering data-backed solutions. Excels in ambiguous time sensitive situations with a proven ability to distill complex concepts into actionable plans.
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Vancouver, Bc, Ca
Streamlining how our Business customer support team operates, making it easier for us to get work done with less time and effort. Leading cross-functional initiatives and providing advice and recommendations for solving organization-wide challenges, minimizing risk and simplifying decision-making.
Vancouver, British Columbia, Ca
My team of 12 strives to optimize delivery of value to Business customers and TELUS through Field process simplification and data-driven operational insight. We aim to reduce time waste, unit costs, non-doable work and stranded labour.
Vancouver, British Columbia, Ca
Supporting a team of 8, ensuring data resources are comprehensive, high quality, stable, accessible and evolves as we transform our systems and processes. We deliver data quality improvements, metadata management and strategic reporting on how we support business customers at TELUS.
Vancouver, British Columbia, Ca
Supported business customer support teams in making faster decisions and course corrections through automated mission critical operational reporting. Drove $1M+ annual savings from implementation of automation bots within our delivery processes.
Vancouver, British Columbia, Ca
Managed a program office of 8 team members dedicated to implementing complex technology solutions for large enterprise and government organizations, process management and client experience measurement.
Vancouver, British Columbia, Ca
Managing a team of 10, enabling an enterprise level service desk and incident management organization of over 1000 team members. Core focus:- Customer telecommunications service implementations worth $5M or greater- Systems Migrations- Voice of the Customer satisfaction survey program- Strategic transformation program management
Vancouver, British Columbia, Ca
Strategy development, voice of the customer and employee experience program management, executive communicationso Cross-functional strategic priorities development, management and communication for customer facing team with 800 team members and annual budget of over $45Mo National voice of customer and team engagement survey program managemento Voice of the customer survey development and reportingo Experienced in customer facing project control, including project tracking design and performance reportingo Excels at extracting key insights from complex data sets to enable process improvementso Excellent interpersonal and communication skills, supported by strong team work and collaboration abilitieso Highly skilled in SharePoint, PowerPoint, Excel, Visio, Word, Outlook
Vancouver, British Columbia, Ca
Business Repair Services Strategy Enablement o Developed and launched a client experience mystery shopper program that enabled TELUS to identify key service differentiators and opportunities for process improvemento Primed administration of employee engagement surveys and redesigned reports to enable faster planning and implementation cycleso Designed reporting and project tracking processes, resulting in 35% of initiatives being completed ahead of schedule and improving engagement of over 900 employees o Successfully developed SharePoint tools to track business plans that support a $35 million budget and drive collaboration throughout the strategic decision processes
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Jacqueline R. works for TELUS Communications.
Jacqueline R. is listed as Mgr-Program Office for Business Customer Experience Office of the Chief of Staff at TELUS Communications.
Jacqueline R. is based in Canada while working with TELUS Communications.
Jacqueline R. has worked for Telus Communications and Telus.
You can use AeroLeads to view verified contact signals for Jacqueline R. at TELUS Communications, including work email, phone, and LinkedIn data when available.
Jacqueline R. holds Bachelor Of Commerce, Marketing Co-Op from Sauder School Of Business- University Of British Columbia.
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