Jacquelyn Best Email & Phone Number

Georgina, On, Ca

- Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.- Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.- Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.- Outline data reporting requirements, analyze business results, report on key insights.- Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.- Participate in or lead new business development activities as required.- Manage program communication to field management team and merchandisers.- Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.

- Collaborated with Ontario Lottery (OLG) to manage the secret visits and ID 25 program.- Ensured compliance with program guidelines and objectives across multiple locations.- Led and managed a team of representatives, providing guidance and support.- Conducted regular training sessions to ensure team members were knowledgeable and effective.-Monitored and evaluated the performance of representatives to ensure high standards were met.- Implemented corrective actions and improvements based on performance data and feedback.- Oversaw daily operations across multiple locations to ensure consistency and quality.- Developed and implemented operational strategies to achieve sales targets and customer satisfaction.- Built and maintained strong relationships with clients and stakeholders to support program goals.- Addressed and resolved any issues or concerns promptly and effectively.- Generated detailed reports on program performance and compliance.- Provided insights and recommendations to senior management based on data analysis.

Toronto, Ontario, Canada

- Analyzed and improved operational workflows to increase efficiency and reduce costs.- Implemented best practices and standardized procedures across departments.- Managed and coordinated projects from initiation to completion, ensuring timelines and budgets were met.- Collaborated with cross-functional teams to achieve project goals and deliverables.- Allocated and managed resources effectively to support operational needs.- Ensured adequate staffing levels and coordinated with HR for recruitment and training.- Generated and analyzed reports on operational performance, identifying areas for improvement.- Provided actionable insights to senior management based on data analysis.- Ensured compliance with company policies, industry regulations, and safety standards.- Conducted regular audits and risk assessments to maintain a safe and compliant work environment.

- Worked closely with clients to determine employment needs and set expectations- Issued recruitment contracts and quotes to clients- Worked independently with clients to set job requirements and place employment advertisements- Generated employment reports and conducted independent research- Completed daily data analysis, data entry, and record management- Managed employee records and issued weekly employment reports- Produced and submitted daily new hire reports- Submitted and managed weekly payroll including tracking employee wages and hours, pay deduction, pay raises, and employment benefits- Screened resumes and conducted preliminary background and reference checks- Interviewed qualified candidates including conducting phone interviews, preliminary and secondary interviews, and scheduled onsite interviews with clients upon their request- Conducted performance reviews including setting and evaluating personal and professional goals, and issuing verbal and written warnings when required- Issued notices of layoff, terminated employment, conducted exit interviews and completed off-boarding processes- Completed conflict resolution with management and employees to resolve disputes and handle grievances

- Managed and ran operations for tournaments, games and team events- Responsible for merchandise marketing and sales- Responsible for record keeping- Managed ticket, merchandise, and concession stands- Completed inventory and order forms- Booked travel arrangements- Worked closely with team administration to provide a professional off-ice experience

- Handled all incoming and outgoing telephone calls, emails, mail and faxes- Scheduled appointments- Provided friendly and professional customer service