Jacquelyn Elder Email & Phone Number

Milwaukee, Wi, Us

Brookfield, Wisconsin, Us

Brookfield, Wisconsin, Us

Brookfield, Wisconsin, Us

Menomonee Falls, Wi, Us

Contribute to overall vision of the company as a part of the executive leadership team. Provide supervision and organization of installers, parts runners, and warehouse personnel. This includes processing time cards and other pertinent paperwork. Evaluation of job costing and responsible for making executive decisions to increase profitability. Responsible for hiring and training of direct reports and cross training of additional employees. Coordination of third parties involved with installations. Create departmental objectives/goals and the path to achieve them. Incorporate an intelligible training system for new technicians. Review performance and respond to escalated and resolving problems.

Brookfield, Wi, Us

The majority of my responsibilities focused on internal processes and systems to strengthen operations and ensure that each department is meeting their goals. As part of my position, I am responsible for the corporate project list, measuring and evaluating the goals for each team, supporting leadership, and leading technology updates. I take pride in being an internal leader—driving the organization to a higher level of efficiency, accountability, responsiveness, and help to create and maintain an overall consistent culture.

Brookfield, Wi, Us

Oversee Account Management Team to increase productivity and make sure customer needs are going above and beyond expectations.Serving as the primary contact for current and new accountsSetting up access to the E-LINK portal for customers and facilitating training on usageTroubleshooting customer questions on the Equips program, coverage and equipmentConducting analysis of client programs for improvements and solutions for any problem equipmentCommunication with service providers on behalf of the client to aid set-up and/or resolutions to invoice disputes Working knowledge on internal CRM and information databasesAssistance in marketing initiatives as well as sales and underwriting inquiriesOversee projects related to customer satisfaction and provider response time.

Milwaukee, Wi, Us

Responsible for on-boarding new and existing clientsMaintaining the client database with all pertinent informationResponsible for any renewals and continuance of existing agreementsFacilitating additional services for client programsCreation of custom surveys and general public surveysCreation of year-end audit binders with previous program years information Facilitating Audit AssistanceProviding industry leading customer service experience