Jacquelyn Jacobs Email & Phone Number

Columbia, South Carolina Metropolitan Area

As a Branch Manager at Security Solutions of America, I oversee day-to-day operations, manage a dedicated team, and ensure that our state delivers exceptional service while meeting or exceeding performance goals. I’m responsible for implementing strategies that enhance customer satisfaction, drive sales growth, and foster a collaborative, results-driven culture.Key Responsibilities:Lead, mentor, and develop a team to achieve sales targets and service excellenceOversee daily operations, including customer interactions, financial transactions, and inventory managementAnalyze financial statements and KPIs to monitor and improve branch performanceImplement company policies and ensure compliance with industry standards and regulationsBuild and maintain strong relationships with customers, vendors, and local communitiesIdentify market opportunities to expand the branch’s reach and improve profitabilityCoordinate with upper management to align branch goals with organizational strategy

Developed and executed strategic account plans, contributing to a 15% growth in customer retention and expansion opportunity.Implements a proactive customer communication strategy, leading to a reduction in customer churn and increased customer advocacy.Successfully resolve escalated customer issues and complaints, maintaining a 95% customer satisfaction rate.Represents the voice of the customer within the organization, fostering a customer- centric culture and ensuring alignment within the department.Conducts quarterly business reviews, analyzing customer metrics and identifying areas for improvement, resulting in enhanced customer perceived value and product adoption.

Savannah, Georgia, United States

Managed end-to-end onboarding process for new hires.Overseeing the day-to-day event operations of client site.Conducted resume reviews and interviews to identify highly qualified candidates.Coordinated operational functions including staffing, scheduling, and personal issues.Carrying out audits in accordance with the Quality Assurance program.Trained subordinate staff on security plans, procedural guidelines, company policies, and enforcing consistency in policy practice

Savannah, Georgia, United States

I make scented soy wax candles and wax melts in a variety of fragrances. Each fragrance is curated to bring warmth and lasting memories.Crafted unique fragrance profiles to drive 30% increase in customer retention.Managed business finances to ensure sustained profitability and healthy cash flow.Developed brand identity to leading to a 40% boost in brand recognition within the first year.Proactively engaged with local community through vendor events, trade shows, and building strategic relationships with supplies, resulting in a 25% increase in wholesale partnership.

Raleigh, North Carolina, United States

Organized and analyzed representative metrics, delivering weekly reports to management.Managed and motivated a team of 20 Customer Service Representatives to meet performance metrics.Trained on the user interface experience modules using multiple workspaces to increase productivity.Developed strong communication and organizational skills to generate positive customer building.Handled complex customer situations through phone, email, and chats, ensuring high levels of satisfaction.Collaborated with legal, compliance, and risk management teams to resolve grievance effectively and mitigate risk.

Columbia, South Carolina Area

Managed and lead a team of sales associates.Motivate and inspire team members to achieve sales targets.Oversee inventory levels to ensure adequate stock of popular items.Train new staff on product knowledge, customer service, and store policies.Assist customers in finding the right clothing items and provide styling advice.Establish and maintain positive relationships with clothing suppliers and vendors.Coordinate the layout and presentation of merchandise to enhance the visual appeal of thestore.Ensure exceptional customer service by addressing inquiries, resolving issues, and maintaininga positive shopping experience

Detected fraudulent activities in digital banking as a Financial Crime Specialist in 2013.Collaborated with cross- functional teams to share insights on emerging fraud trends.Conducted in-depth analysis of customer accounts to identify and prevent fraudulentactivities.

Started as a Wells Fargo Phone Banker II in 2011Responded promptly and accurately to customers' inquiriesBuilt relationships through effective communication with team members in internal andexternal departments.Top 10 performer in sales for the call center

High School Diploma, Marketing

Successful Negotiations, Essential Strategies & Skills