Selected Contributions• Creating policies and procedures from scratch for the company’s new premises. Such as WHS policy, Dress Code, Confidentiality agreement, Financial Billing procedures, etc • Following up Aging Debtors and managing the accounts • Continual communication between Surgeons, doctors and other medical administrators to obtain and share patient’s medical information for their ongoing hand therapy, rehabilitation and treatment • Reception and general administrative duties • Invoice preparation for both patients and insurance companies • Assisting therapists in day-to-day financial and administrative activities

Selected Contributions• WHS representative for Adelaide Office. Involved heavily in the National Robert Walters Network for HR/WHS• Arranged WHS inspections for consultants to complete for their candidates’ workplaces • Completed monthly WHS Office Inspections for the Adelaide Office. Reported incidents and helped to correct problems• Appointed First Aid Officer • Organised all office functions such as events for wellbeing and promoting a healthy work/life balance• Administered all New Starter inductions and training • Sole liaison to Building management • Managed all IT and technology issues for office. As well as coordinating and implementing new hardware for the Adelaide office• Formatting and reviewing candidate resumes• Processing of candidate contracts/on boarding documents/right to work, interpreting candidate’s correct Awards and interpreting their minimum and overtime pay rates. • Proficient in the systems such as Profile, DocuSign, CabCharge• First point of call for answering phone calls• Organising daily schedule for a Senior Manager, including internal and external meetings, candidate interviews, etc • Assisting Senior Manager with her candidate screening/candidate management • Created spreadsheets to consolidate candidate data • Daily liaising with clients, candidates and recruiters through phone, email and in person

• Took over the Office Managers role for a 6week period whilst Office Manager was on annual leave• Reinstated as Office Manager for 11months while Office Manager was on maternity leave• Originally employed as a contractor for a 1-week contract. As I demonstrated my skills, my contract got extended multiple times until it was eventually made a fixed term contract• Formed strong relationships with HR professionals, internally and externally

Selected Contributions:• Screening and recruiting new employees for labour duties. • Communicating with farms and employees and helping to find the right fit between the two. • Working with immigrants and assisting them in their written English. • Assisting employees with their work related queries such as Occupational Health and Safety procedures, income questions, etc. • Completing appropriate paperwork such a Visa checks, TFN checks, Superannuation and Bank Details paperwork, Occupational Health and Safety paperwork, etc.

Selected Contributions• Invoice preparation for both patients and insurance companies • Assisting doctors in day-to-day financial activities • Faxing, emailing and general communication with specialists, patients, other doctors rooms, etc. • Customer service • Banking and imputing doctors medicare cheques into Zedmed • Writing up doctors verbally recorded notes into patients clinical flies

Selected Contributions• Establish, grow and maintain corporate and private customer accounts, significantly exceeding monthly sales quotas. • Provide complex travel consultations with a demonstrated knowledge of domestic and international travel. • Maintain exceptional records, time management and problem resolutions skills. • Provided customer service via telephone, e-mail and face-to-face consultation• Organised and booked airfares, bus, car, tours (both extended and day tours), hotels/apartments, travel insurance and additions relating to both domestic and international travel. • Aided and assisted customers with information and documentation regarding passports and visas. • Gained expertise experience in international and interstate tourism and group/meetings planning via formal training and on-the-job training. • Obtained the best deals for the customer. • Manage travel plans and organise and prepare travel itineraries. • Use of TUD and Quick Dox, for writing up invoices and quotations, processing payments, arranging and planning accommodation and flights, day tours, extended tours, travel insurance and transfers to and from the airport. • Use of the Client program to help record all ledgers and found the commission earned for each client. • Balance and record each statement and EFTPOS transaction to calculate commission forecasts for the month. • Complete additional, self-motivated internet research using wholesalers to find accommodation, flights, tours, car rental, insurance, and information on travel plans on behalf of the customer.