Jacquelyn Link Email & Phone Number

Jackson, Mississippi Area

• Assist technical support staff in managing tickets to meet helpdesk service level agreement.• Assist project team in planning and implementation of special projects.• Assist in preparing technical and functional documentations for operating systems.• Respond to client requests in timely and accurate manner.• Prepare memos, spreadsheets, and presentations for customers and managements.• Analyze resource utilization, timesheet, and financial data for assigned project.• Prepared quotes for to customers on different products and renewals• Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary.• Conduct ongoing customer needs, analysis, research of customer requirements through first party resources• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items• Conduct regular customer review calls as per customer review procedure and follow up as necessary

Jackson, Ms

 Prepare abstracts of land titles for Attorney review/Title Opinion  Implemented a paperless data system, archiving the company’s 50 years of land titles and Attorney Title Opinions  Perform extensive data scanning/digital document organizing and labeling Prepare Client Invoices and transmittals Prepare payroll and check deposits  Review Oil Lease contracts and related documents for errors and omissions