Jacquelyn Mahder Email & Phone Number

New York, Ny, Us

Provide continuous oversight of several aspects of Clinical and Genetic Services by: ◦ Managing multifunctional teams, comprised of nurses, nurse practitioners, health coaches, genetic counselors, genetic counseling assistants, and pharmacists. ◦ Cultivating and maintaining a satisfying workplace after performing all duties in the Manager role, fostering professional growth, and ensuring job satisfaction for all team members.◦ Developing strategic goals and assessing organizational data to meet system targets and contribute to service success. ◦ Preparing and guaranteeing timely monthly payments of all contract employees• As a Stakeholder, guided and spearheaded the companywide integration of various clinical and genetic programs.• Improve operational workflow by leading a team that was responsible for the timely and accurate implementation of a new system.

• Guaranteed the thorough and accurate provision of genetic counseling services by: ◦ Reviewing personal/familial histories, evaluating abnormal consumer-initiated results, and suggesting post-test genetic counseling. ◦ Performing telehealth genetic counseling across various specialties which included, but were not limited to, pharmacogenomics, cancer genetics, cardiogenetics, carrier screening, newborn screening, whole exome sequencing, and rare genetic disorders of obesity, ◦ Introducing new test and platforms, conducting regular audits of consumer-initiated test requests, and providing respective feedback to all reviewers.• Promoted the continuous achievement of all clinical targets, operational goals, and management objectives while serving as a: ◦ Clinical Lead for Pharmacogenetics (to drive all clinical initiatives). ◦ Security Ambassador for the Genetics Team (to maintain safety of all members). ◦ Trainer and Mentor (to steer a pharmacogenetics training course as well as create and host monthly training calls).• Boosted employee morale, improved Counselor performance, attained high employee satisfaction rates, and guaranteed low turnover levels by: ◦ Implementing an NSGC approved monthly Journal Club series for the genetics team. ◦ Planning and co-leading the Annual Genetics Retreat. ◦ Implementing a performance management tracking system and enhancing the average cycle scores.• Cultivated several high-performing Genetics teams by interviewing, hiring, onboarding, and managing genetic counselors, genetic counseling assistant, and pharmacists.

Greater New York City Area

Improved everyday workflow and achieved network success by: ◦ Strategizing plans and enhancing resources ◦ Interviewing and onboarding new Genetic Counselors and the company's first ever Genetic Counseling Assistant. ◦ Introducing new tests and improving operational platforms. ◦ Establishing and hosting monthly training calls for the genetic counselor network. ◦ Integrating consult note documentation templates and test supplements.• As a Subject Matter Expert and Pharmacogenetic Lead, use expertise to: ◦ Develop clinical protocols for various Genetic Services. ◦ Support the genetic counseling service. ◦ Manage clinical rotation requests for graduate level students. ◦ Instruct graduate level Genetic Counseling students and all newly hired Genetic Counselors during the Pharmacogenetics Training course.

• Performed telehealth genetic counseling consults across multiple specialties, which included, but were not limited to: ◦ Evaluating family and medical histories. ◦ Acquiring and analyzing consumer-initiated tests results. ◦ Recommending post-test genetic counseling after assessing abnormal consumer-initiated test results ◦ Ensuring timely ordering of accurate tests by discussing benefits and limitations of genetic testing options with patients. ◦ Supporting Genetic Counselors during telehealth consultations.• Facilitated the development and expansion of the genetic counselor network by: ◦ Creating training materials. ◦ Recognizing areas of improvement. ◦ Suggesting ideas to drive implementation. ◦ Contributing to the advancement of technology.

Stamford, Ct

Primary Responsibilities: ◦ Helped high and low risk obstetric patients by offering prenatal genetic counseling and risk assessment services. ◦ Provided genetic counseling for indications such as advanced maternal age, teratogen exposure, multiple miscarriages, abnormal ultrasound or diagnostic testing results, and familial history related to a collection of birth defects/genetic conditions. • Secondary Duties: ◦ Acted as a Thesis Advisor (mentored Graduate level Genetic Counseling students during the development of professional theses). ◦ Successfully drew, collected, and handled blood samples from prenatal patients while acting as a Phlebotomist.

Bridgeport, Ct

Conducted all primary duties outlined at Maternal Fetal Center.• During patient consults, discussed screening and testing options for chromosomal abnormalities.• Administered and supervised graduate level Genetic Counseling students.• Enhanced the knowledge and understanding of nursing students by executing lectures that focused on the fundamentals of Genetic Testing.

Albany, New York Area

Performed all primary duties expressed above (during tenure at Maternal Fetal Center).• As a Lecturer, provided complex information to drive understanding (for Medical Residents and Medical Students) of all aspects of Genetic Testing.• Improved daily output by successfully implementing new screening and testing options.• Employed HR expertise to interview and manage all newly hired genetic counselors.

Master Of Science (Ms), Genetic Counseling/Counselor

Bachelor Of Science (Bs), Biology, General