As a salon professional I specialized in cut and color services. I was responsible for building my own clientele base, providing excellent style and color through active listening, and following up with new guests to ensure satisfaction with their salon experience and their new style. All stylists were also in involved in a monthly meeting to decide new specials and incentives for returning and new guests, improvement in salon efficiency, and improved sales tactics. I also had the role of part-time receptionist during the times the regular receptionist was not available. Responsibilities included answering multi-line phone, checking messages and returning calls in a timely and personable manner, scheduling appointments according to stylist availability, up-selling products and services at scheduling as well as when customer was checking out after service, maintaining cleanliness and presentability of the salon, as well maintaining all State Board requirements for safety and disease control.

Contracted by a major wireless provider to be the go-to for technical knowledge on the latest and greatest mobile devices available. Responsible for the repair, software updates, and replacement of malfunctioning devices. Also responsible for educating customers on the use, maintenance, and ability of their new mobile devices, setting up email account on smart devices, and linking accounts or networks to their devices. Customer service responsibilities included educating customers on billing processes, explaining bills, correcting any billing error for customers, changing calling and data plans so that they best fit the customers needs, upgrading existing devices when mobile agreement had expired, adding new lines of service, maintaining or exceeding monthly sales goals, and assisting with opening and closing store duties.

Provide and personal shopping experience by greeting customers and offering to help them with their clothing and accessory shopping, process sales, exchanges, or returns. Assist store managers in daily store opening and closing duties including cleaning the store, setup of new merchandise, changing signage, opening/closing cash drawers, accepting shipments of new products, and assisting with floor-set changes.