Jacquelyn Rochell Email & Phone Number

Sugar Land, Texas, United States

Full time Permit Technician

Overnight Transportation Company and Motor Cargo Industries, that provides less thantruckload transportation service, offering regional, inter-regional, and long haulservices.ClerkResponsibilities include processing irregular packages in the UPS national trackingsystem, which required simultaneous in bound customer service for various departmentswithin the hub, and maintaining accurate shipping information to allow exact shippingprocedures. As a team leader… Show more Overnight Transportation Company and Motor Cargo Industries, that provides less thantruckload transportation service, offering regional, inter-regional, and long haulservices.ClerkResponsibilities include processing irregular packages in the UPS national trackingsystem, which required simultaneous in bound customer service for various departmentswithin the hub, and maintaining accurate shipping information to allow exact shippingprocedures. As a team leader, going beyond by assisting in any area of the hub to assureproper shipping assignments as needed without being told. Selected Achievements:* Awarded the “5 Year Labor of Safety” plaque for an injury free history with UPS. Show less

Leading global upscale hospitality company, with a proud heritage of making guests feel“More than Welcome”, by dedicating outstanding service and exceptional value. Gallery HostResponsibilities include the complete day-to-day operations, simultaneously, of theGallery Host stand, and Gallery CafI customer sales and service. Gallery Host dutiesinclude assisting guests with registration and departures, verification of guest addressand credit verification, as well as… Show more Leading global upscale hospitality company, with a proud heritage of making guests feel“More than Welcome”, by dedicating outstanding service and exceptional value. Gallery HostResponsibilities include the complete day-to-day operations, simultaneously, of theGallery Host stand, and Gallery CafI customer sales and service. Gallery Host dutiesinclude assisting guests with registration and departures, verification of guest addressand credit verification, as well as authentic customer service. Assisted guests with sitetours and sold room nights as needed, while properly confirming reservations for guests,and directing phone messages to proper destination; all satisfying customer needs in afast paced environment. Gallery CafI duties include all aspects related to food, beverage,and alcohol customer service. Responsibilities also included working with operationsstaff to ensure a high level of customer satisfaction.Selected Achievements* Instrumental in achieving highest quality assurance score of 97% compliance, in thehistory of Hyatt Place Corporation. * Built strong relationships with guests & co-workers, resulting in a positive workenvironment while executing high customer satisfaction standards and quality assurance.* Assigned leadership of training peers in multi-tasked responsibilities of Gallery Hostresponsibilities. Show less

Second largest cable operator in the country, that owns and manages cable systems passingapproximately 26 million homes in 33 states. The Company's history has been one ofinnovation, including pioneering fiber-coaxial technology that set the industry standardand launching the nation's first high-speed Internet service, Road Runner, in 1996. Customer Service ProfessionalHandled heavy in bound customer based call volume in a fast pace call center, ensuring apleased… Show more Second largest cable operator in the country, that owns and manages cable systems passingapproximately 26 million homes in 33 states. The Company's history has been one ofinnovation, including pioneering fiber-coaxial technology that set the industry standardand launching the nation's first high-speed Internet service, Road Runner, in 1996. Customer Service ProfessionalHandled heavy in bound customer based call volume in a fast pace call center, ensuring apleased and loyal customer base. Responsibilities included processing and confirmingappointments, payment arrangements to retain products and services, as well as troubleshooting & problem solving. Crisis resolution commanded critical thinking in a timelymanner, as well as guided priority assignments to the proper departments and managementteams. Selected Achievements* Excellent customer service award in June 2004 * Made the top 10 selling list within the first 6 months of employment * Was recognized for never closing an account my entire Show less

Responsibilities included total office management and required multi-taskingcapabilities. Confirmed and administered all daily reservations for dining and personalconsultation with the chef, as well as scheduling and administering payroll for entirestaff. Created and collaborated to conceive new menus, and contractual agreements.Authorized the chef's appointments and travel arrangements, and maintained vendorrelationships. Also, maintained all accounts payable and… Show more Responsibilities included total office management and required multi-taskingcapabilities. Confirmed and administered all daily reservations for dining and personalconsultation with the chef, as well as scheduling and administering payroll for entirestaff. Created and collaborated to conceive new menus, and contractual agreements.Authorized the chef's appointments and travel arrangements, and maintained vendorrelationships. Also, maintained all accounts payable and receivable as well as financialcontrols for the restaurant.Selected Achievements* Acquired and developed 15 new long-standing key accounts.* Built strong relationships with vendors and employees, resulting in a positive workenvironment while executing high standards.. Show less

Responsibilities include the complete day-to-day operations of the front desk, as well as selling room nights as needed. Assisted VIP/ Hilton Honor members by staying acquainted with their personal needs and interests. Quickly promoted to supervisor’s position with direct supervision of 7 employees, and being held accountable for the implementation of Hilton’s 100% satisfaction guarantee.

Bsn, Nursing

Associates, Mass Communication

Associates, Mass Communications

High School Diploma