Jacquelyn Rodriguez Email & Phone Number

San Jose, Ca, Us

Support the Reliability Engineering VP and Chief of Staff in gathering pertinent information and up-leveling content for executive consumption. Communicate upcoming business activities across the organization and ensure deadlines are met. Send out requests for information, organize data and compile reports for Reliability Engineering Organization, including the CIO and CTO.• Designed Sharepoint Website for Reliability Engineering Organization to create a centralized location for relevant documentation, pertinent links and upcoming events and deadlines.• Collaborate with 3rd party Cloud providers to create and maintain a training site for all of Adobe to utilize. • Format high quality presentation slide decks to give a consistent look and feel for All Hands and Leadership meetings.• Create reports to analyze data, optimize operations and identify efficiencies. • Keep in constant communication and support multiple functions within Reliability Engineering to ensure deadlines were met.• Self taught Adobe InDesign to buildout a Quarterly report for Executives.

Bentonville, Arkansas, Us

Led team of 12. Collaborated with engineering team to drive enhancements and meet aggressive deadlines. Opened feedback channels to communicate reporting, upcoming system enhancements and possible delays in the setup process to internal stakeholders. Fostered collaboration amongst the team to break down silos, promote employee engagement and increase alignment.• Reduced item setup time by 50% (30 days to 15 days). • Created reporting to proactively identify issues and prevent downstream impact. • Reduced items sitting in warehouses that were unavailable to sell from 7% to 2%. • Revamped XML feed with third-party engineers to ensure data was mapped correctly when changed to new ways of working. • Built out supplier-automated escalation feature, saving team 10 hours a week on manual escalations. • Prioritized system requirements and enhancement requests, and worked with engineers to launch new features. • Scrutinized studio process to drive 95% of imagery to be completed before the go-live date.

Bentonville, Arkansas, Us

Created documentation and mapped out current processes to aid in migration to new platforms. Onboarded and trained suppliers on pilot program for new platform. Identified common issues in the current process and trained internal teams on best practices. Maintained mission-critical business function while transitioning to new item setup platform.• Developed pilot program to enable suppliers to set up items independently.• Compiled retrospective for pilot program to present to leadership.• Prioritized business requirements for continued improvement of item setup system.• Produced curriculum and presented weekly workshops to 50+ internal associates. • Designed process manuals to train teammates and promote consistency across the organization. • Delivered weekly workshops to train cross-functional partners on current processes and best practices.

Bentonville, Arkansas, Us

Onboarded 300 suppliers onto new “auto setup” program. Oversaw end-to-end item setup process for hardlines category (70,000 SKUs). Uploaded Excel sheets with data and troubleshot issues throughout the item setup system. Provided system support to category merchants, and escalated to suppliers for outstanding data and assets. • Enhanced import process with Business Process Operations team in China to increase speed to market. • Overhauled item setup Excel sheet to improve data accuracy and reduce time spent to complete.• Led fun committee to promote team camaraderie.

Bentonville, Arkansas, Us

Oversaw end-to-end item setup process for Baby, Jewelry, Video Games and Gift Card categories (30,000 SKUs). Uploaded Excel sheets with data and troubleshot issues throughout item setup system. Provided system support to category merchants and escalated to suppliers for outstanding data and assets. • Partnered with merchant teams to understand priorities and communicate issues/delays within the process. • Compiled weekly metrics in a newsletter to communicate reporting and successes across the organization.

Bentonville, Arkansas, Us

Led data management practice for Apparel SKUs. Coordinated samples to and from studio for website photography. Attributed items for better searchability in Excel sheet and loaded them into the system. Received, processed, and coordinated samples to and from studio for website photography. Worked with suppliers to ensure timely delivery of samples and data.• Proposed new system feature to reduce time spent on attributing and improving customer experience.• Partnered with merchant teams to understand priorities and communicate issues/delays within the process.