Jacquelyn T. Email & Phone Number

United States

Sponsor/CRO and PI/site contact for IRB submissions and processing of continuing reviews or terminations of a study or site.Uses knowledge of ICH/GCP guidelines and regulatory requirements while conducting reviews.Experience in reviewing forms for Phase I, II, and III clinical trials as well as chart review and specimen studiesProvides assistance to less experienced teammates to ensure accurate processing of all forms submitted from the clients.

United States

Sponsor/CRO and PI/site contact for the submission and processing of continuing reviews or terminations of a study or site. Uses knowledge of ICH/GCP guidelines and regulatory requirements while conducting reviews. Experience in reviewing forms for Phase I, II, and III clinical trials as well as chart review and specimen studies

Mason, Ohio, United States

• Manage medication orders to meet project delivery times• Track expedited medication orders to ensure on time delivery to patients• Handle inbound/outbound calls with an average of 70-80 calls per day• Coordinate with pharmacy benefits team to provide overrides for issue resolution• Monitor pharmacy claims system to help mitigate issues• Data Entry of prescriptions including quality reviews• Experience working in the production facility to fill medication orders

Hendersonville, Tn

Hendersonville, Tennessee

Hendersonville, Tennessee

Nashville, Tennessee

Team Lead for the authorizations department.

Nashville, Tennessee

• Research and investigate authorization issues for resolution• Determine contract and benefit eligibility; provide authorization for long term service requests• Utilize Sharepoint for the tracking of authorization process• Use Facets systems to authorize patient medical services• Research patient care plans to verify covered services• Research electronic visit verification system to confirm billing of patient medical services• Serve as Subject Matter Expert for in-home respite authorizations• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner• Achieve productivity goals; regularly exceed productivity goals by 20%• Make recommendations to Care Coordination and Care Coordination Specialists to effectively streamline processes• Work with members of leadership team to design and implement standard operating procedures

Contact patients to verify medication adherenceContact pharmacies to refill patient medicationsData entry into Medpro system regarding current medication refills

Madison, Tennessee

Manage an allergy clinic at a Primary Care Physician's office. Present allergen information utilizing power point Create excel spreadsheets to be used for tracking the progress of new hiresMaintain a high level of professionalism when dealing with patients and physicians at the clinicKeep patient records updated in Salesforce

Nashville, Tennessee

Resolved unpaid claims by requesting prior authorizations Answered calls from nurses, pharmacies, and patients an resolved complex issues

West Chester, Ohio, United States

Provided hands-on training classes for all new hiresDesigned training materials for 50 new hires used in the training classroom. Created the department training manual by drafting standard operating procedures Reviewed prescription information and faxed doctor’s offices for clarification of discrepanciesClarified and confirmed prescription information with doctor’s office

Mason, Ohio, United States

Generated 10 policy and procedures for new departmental processes resulting in improved productivityProvided education to trainees on the application of department guidelines for order fulfillmentDeveloped and implemented a plan to track, review, and reduce associate errors to improve quality of work which resulted in a 15% decrease in errors Worked in the pharmacy as a packing associate and within a year moved to help in the dispensing area Conducted onsite audit reviews of retail pharmacies to ensure proper billing of pharmacy prescription insurance claimsConducted monthly Centers for Medicare and Medicaid Services AuditsAnalyzed and approved Medicare Part D Price Files for publication on a consumer-based website for drug price comparisonsResearched pharmacy claims in the Argus Database

Bachelor'S Degree, Business, 3.95 Gpa Summa Cum Laude

Activities and Societies: Alpha Sigma Lambda

Education record