Jacquelyn Wall, M.S. Email & Phone Number

Oversaw implementation of new LMS and initiation of virtual training and education for 5,000 learnersOversaw eLearning education and LMS management for 5,000+ learnersDesigned and developed training both ILT, VILT, eLearning, and in-person workshops and presentationsCreated virtual training content in a variety of formats, including videos, webinars, presentations, and guidesDelivered and facilitated live, in-person, virtual, self-paced, and classroom-style training to 5,000 learners annuallyAssessed training needs using surveys, interviews, focus groups, and consultations to create learning plansCollaborated with SMEs to identify the needs of customers and create training modules to address gapsPartnered with marketing and communications to update and deliver educational contentConducted yearly ROI and impact reports presented to stakeholders and leadership

Supervised and trained the organization’s 20 leadership development consultants delivering training to 3,500 learners annually, including identifying talent and priorities, delegation, and providing feedbackManage consultant program including hiring, training, site visits, needs assessments, and program evaluationCollaborated cross-functionally to create training for consultantsDesigned and developed training for 3,500 learners including job aides, webinars, presentations, and assessments Delivered onboarding and ongoing training for consultantsConducted consultant exit interviewsCommunicated ROI and impact reports to stakeholders and leadershipManaged a budget of $1.5 million annually

Knoxville, Tennessee, United States

Managed, designed, and facilitated six training and development programs for over 30,000 participants, including onboarding, train-the-trainer education, planning, and executionSupervised 100 part-time employees, including identifying talent and priorities, delegation, providing feedbackTaught four university courses to 150 learners annually, including the development of course materials and curriculumConducted needs assessments used to influence decision-making and change managementEvaluated training and development programs for ROI, impact, retention, and engagementCreated and communicated project updates and progress to key stakeholders on the ROI of learning programs using qualitative and quantitative dataAssisted with department strategic planning and implementation of initiativesManaged a $1 million budget annually

Knoxville, Tennessee, United States

Managed, designed, and facilitated four training and development programs for over 30,000 participants, including onboarding, trainer education, planning, and executionSupervised 100 part-time employees, including identifying talent and priorities, delegation, providing feedbackTaught three university courses to 100 learners annually, including the development of course materials and training aidsEvaluated training and development programs for ROI, impact, retention, and engagementCreated and communicated project updates and progress to key stakeholders on the ROI of learning programs using qualitative and quantitative dataManaged a $1 million budget annually

Trained 60+ learners on KPIs, people management, and operationsManaged production, hospitality, and media logistics for large-scale events serving 30,000 attendeesAssessed and identified the needs of over 30,000 learners to provide targeted training and learning solutionsTaught two college-level courses to 50 learners annually, including the development of course materialsServed on the leadership studies minor evaluation committee to design and implement KPIs, ROI, and learning solutions to improve curriculum, increase learner satisfaction and participation

Served as program manager and facilitator for multiple leadership development programs serving 30,000 participants yearlyAnalyzed, developed, designed, facilitated, and evaluated synchronous and asynchronous training and development for 150 employees and 1,000 clients utilizing adult learning theoriesTaught three university courses to 100 learners annuallyDeveloped outlines, text, handouts, and teaching aidsPlanned and executed leadership development events impacting 2,500 learners annually

Flagstaff, Arizona Area

Graduate Certificate, Learning Design And Technologies

Master Of Science - Ms, College Student Personnel

Bachelor Of Science - Bs, Communications Studies And Political Science