-Develop, document, and improve existing Disaster Recovery (DR) plans using process standards based on industry best practices and client guidelines.-Worked remotely; 99% of work done remotely via voice, email, and document sharing. -Exercise over 1000 applications annually for State Street Corporation with a combination of single application and site centric exercises. -Facilitate strategic planning meetings with participants in US, EMEA, and APAC regions, often simultaneously, to create / update recovery plans while mitigating risk to production data and environment, minimizing business interruption, and maximizing efficiency of execution. -Liaise with Business Continuity Directors and Planners to ensure business test objectives meet compliance requirements. -Achieve repeatable success for client by leveraging IBM’s technical resources in collaboration with Client Application and Development teams to ensure predictable and repeatable Disaster Recovery Exercise results while meeting Regulatory and Corporate Compliance objectives.-Ensure client needs are satisfied through the formulation, development, implementation, and delivery of solutions in response to client requirements expressed in approved service requests. -Responsible for the overall project plan, budget, structure, schedule, and staffing requirements for the delivery organization. Manage efforts of IBM’s and client’s employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client’s needs.-Leverage technical expertise to assist team members with understanding application architectural issues, with particular demand on networking knowledge.-Manage postmortem reviews and issue resolution.-Train and mentor new employees with focus on established protocols and flexible critical thinking with respect to big picture view in planning, and troubleshooting during test execution.

• Functioned as tier 2 support for the residential and business billing family of systems for AT&T. Accountability lied in the areas of cycle milestone definition, monitoring requirements, root cause identification, and prevention of both online and batch related issues, and resolution of abended processes to include creation of restart instructions for the Production Control Center. • Communicated with business partners for cycle deviations. Interfaced with development organizations for problem resolution and preventative maintenance. Partnered with peers, development, and the management team as necessary to ensure proper scheduling during crisis or problem situations. • Received requests, analyzed their impact, prioritized their implementation, and incorporated them. Managed the end-to-end activities (manual and automated) to achieve a certain product, service, or outcome. • Worked in the capacity of team leader, providing leadership, training, and direction for others to ensure consistent standards and processes. Created and maintained training documentation in the AT&T Document Library.

• Executed and monitored batch processing. Monitored status of application, hosts, network, tools. Addressed real-time performance throughput issues and communicate performance concerns. Executed online validation routines. • Started/stopped UNIX host, host utilities, network components, applications. Isolated, resolved, verified, and sought to prevent recurrence of service-threatening incidents; escalating to appropriate authorities when needed.• Served as technical reference and prepared the application environment for processing using scheduling guides, installation guides, job flows; interfaced with software development and installation, project management and testing staff. • Monitored daily production flows and resolved processing problems. Ensured creation, forwarding, and sharing of problem documentation. Resolved technical and procedural problems. • Reviewed and analyzed procedures for implementation of new jobs to identify conflict with existing jobs and schedules. Determined scheduling data and JCL criteria based on dependencies and deadlines for production. • Performed intermediate problem resolutions on multiple diverse functions. Performed supervisory duties in absence of supervisor.• Mounted/dismounted cartridge and reel tapes. Performed routine tape drive maintenance. Operated and maintained microfiche equipment. Operated 3B20 minicomputers. IPL’d procedures for systems. Operated and maintained channel-attached printers, performed and monitored mainframe computer equipment.• Checked for optimum utilization of I/O devices; made recommendations for improvements.• As front-line associate, duties included doing filesaves and backups (initialize and label backup medium, setup data transfer, test file system and database backup procedure); system reboots via UNIX.

Supervised non-management employees in the day-to-day processing of AT&T’s Residential Billing. Was the initial point of contact for escalation of service impacting issues. Coordinated installation/migration of new software with development community. Served as technical reference and coordinated activities of subordinates, assisting them by providing in-depth information and expertise during processing outage situations and processing abnormalities.