Jacquelyn Copeland Email & Phone Number

Warrenton, Nc, Us

Chapel Hill, North Carolina, United States

As a senior leader in the Enrollment Division, direct the Office of Scholarships and Student Aid in a highly complex environment with a strong commitment to student access and affordability at one of the premier institutions of higher education. Encourage financial literacy, competence, and wellness for students while making available full participation in the college and campus experience. Ensure the ongoing success of the Carolina Covenant and other scholarship programs while developing talented staff leadership in the office and ensuring compliance and fiscal stability. Serve on key finance and student success committees and as a contributing member of the Enrollment Division leadership team.

Senior Assistant Director for Client Services and NCAA awarding• Manage and train a client services unit of 5 counselors and up to 10 temporary and student employees• Collaborated with University legal to redesign the University's Athletic scholarship appeal guidelines and policies, under the jurisdiction of the Committee on Scholarships and Student Aid• Extensive experience interpreting and applying NCAA Division I Bylaws related to financial aid as well as interpreting the Federal Student Aid Handbook• Utilizes creative techniques for conflict resolution to ensure a comfortable and productive work environment• Represent the office and/or University at professional conferences, workshops, and symposiums• Developed various training documents, including customer service and processing related documents and conducts training sessions• Exercise professional judgment regarding reconsideration requests in accordance with federal guidelines and regulations• Thorough knowledge of federal financial aid regulations and University aid policies

Chapel Hill, Nc

• Extensive experience in financial aid counseling and aid processing• Responsible for processing and certifying electronic and manual Federal and private loans, including determining eligibility and borrowing limits based on grade level and/or program of study• Familiar with all aspects of student services offices on campus and how financial aid impacts those operations, also acted as a liaison to other offices• Participated in testing of financial aid system for new aid year start-up• Generated awards and revision to award packages as necessary• Developed and delivered power point presentations to diverse populations on the topic of financial aid

Chapel Hill, Nc

• Responsible for ensuring the accuracy of information provided on financial documents and application materials• Experienced in data entry with strong attention to detail and a high level of accuracy• Produced excel database of call data for the main phone line• Supervised and trained student workers to file, answer phones, and perform other clerical tasks

Chapel Hill, Nc

• Developed a training manual describing my duties for future employees• Responsible for ensuring the accuracy of information provided on financial documents and application materials• Experienced in completing financial aid transcripts• Expert in troubleshooting in difficult situations and working with senior level staff to determine a resolution

Master Of Science (M.S.), Leadership, 4.0

Bachelor'S, Communication Studies

High School Diploma

Activities and Societies: National Honor Society, Future Homemakers of America