Jacquelyne Jones Email & Phone Number

Promotion to Specialist

- Responsible for processing provider applications for BCBS TX, BCBS TN and BCBS IL- Monitor the status of each application for my designated payers- Resolve any issues that hinder the completion of each applicant for their respected payer- Run Compliance assessment for our delegated department of credentialing by ensuringindividuals met legal and regulatory requirements , such as checking licenses,certifications , and educational or training standards- Correctly… Show more - Responsible for processing provider applications for BCBS TX, BCBS TN and BCBS IL- Monitor the status of each application for my designated payers- Resolve any issues that hinder the completion of each applicant for their respected payer- Run Compliance assessment for our delegated department of credentialing by ensuringindividuals met legal and regulatory requirements , such as checking licenses,certifications , and educational or training standards- Correctly maintain and update shared data for multiple payers and providers acrossmultiple states Show less

Chicago, Illinois, United States

Chicago, Illinois, United States

- Delivered top-notch administrative support to office staff, promoting excellence in office operations- Maintained Red Cloud's emails, document transmissions and other types of data with both manual and automated tracking strategies- Handled client correspondence and company customer service- Resolved customer concerns efficiently to promote satisfaction and loyalty- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when… Show more - Delivered top-notch administrative support to office staff, promoting excellence in office operations- Maintained Red Cloud's emails, document transmissions and other types of data with both manual and automated tracking strategies- Handled client correspondence and company customer service- Resolved customer concerns efficiently to promote satisfaction and loyalty- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows- Maintained and optimized Red Cloud's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning- Enhanced business record keeping by developing and optimizing organizational approaches for the studio- Operated as an event planner for every major event for the studio including our Recitals and Recruitment Outreach Show less

Chicago, Illinois, United States

Evanston, Illinois, United States

Chicago, Illinois, United States

Consistently offered professional, engaging and proactive guest service whilesupporting fellow Colleagues• Demonstrated equal commitment to exhale’s soulful culture and profitableenterprise• Monitored daily sales activities to ensure that all transactions were completedaccurately• Responded to guest questions and associate concerns in a timely, professionalmanner

Chicago, Illinois, United States

Orem, Utah, United States

- Before being promoted to this position in the company, I was a member of the Service Support Department that scheduled service and installation appointments with customers and technicians- Responsible for receiving and evaluating phone calls of employees for the service support, billing and customer support department for quality assurance- Successfully developed and maintained a new form of calculating and assessing phone calls for these departments- Performed coaching and… Show more - Before being promoted to this position in the company, I was a member of the Service Support Department that scheduled service and installation appointments with customers and technicians- Responsible for receiving and evaluating phone calls of employees for the service support, billing and customer support department for quality assurance- Successfully developed and maintained a new form of calculating and assessing phone calls for these departments- Performed coaching and feedback sessions with employees for every phone call I graded- Implemented a goal sheet that each employee would create for themselves and exercise for each phone call Show less

Orem, Utah, United States

Provided customer service through resolution of problems and explanation of policies that resulted in greater customer satisfaction. Successfully designed and implemented systems to streamline office procedures, increasing productivity.Created visual displays in the better contemporary department to improve the marketing of merchandise.Assessed space and developed, as a team, new location and best utilization of space for the merchandise during working and non-working hours.

Education record

Education record