Customer Relations Specialist
Current• Overall responsibility for driving forward new Admissions strategies across 5 schools at different stages of development and enrollment• Increased enrolment by 60% and maintained greater than 85% occupancy within a 2-year period• Problem solved cases to overcome obstacles and increase occupancy rates and revenue• Developed new Marketing campaign (budget and tactics) including web-based and direct mailing tactics to improve awareness and generate new customer engagement• Secured co-funding opportunities for low income families by working alongside local authorities to enable access to educational grants.• Primary interface between parents/guardians at all schools.• Liaison with School Directors and ownership to ensure correct resources are in place for increased enrolment.• Designed a data recording system to monitor key metrics including contacts, tours and enrollments and routinely reported to school Directors and ownerships