Jacquelyn Heidegger Hamilton Email & Phone Number

Raleigh, North Carolina, United States

Leads living and learning functional area for the Department of Fraternity and Sorority Life and oversees Greek Village operations through the management of university-owned housing, Greek Village development, supervision of 14 live-in staff, curriculum development and programming, and overseeing the administrative operation.- Manages 8 University-owned fraternity and sorority houses and properties, including 3 new properties: Chapter Commons, Greek Village Townhomes, and Greek Village Apartments- Select, supervise, train and evaluate a total of 14 live-in staff (four 10-month contract graduate-level staff Chapter Resident Directors, two 12-month, full-time Coordinators, and eight 10-month contract full-time House Directors) and 1 graduate intern- Coordinate maintenance work orders, housekeeping services, grounds management and facility improvements, including project coordination and selection of finishes- Oversee University lease process including renewals, addendums, and letters of agreement for current and new tenants- Organize regular meetings with Greek Village staff, alumni advisors, and house corporation officers- Manage on-call emergency response for university-owned properties- Serve as leadership on call 24/7 for Greek Village- Participate in design and construction and maintenance of Greek Village master plan, including including managing common area amenities- Develop a curriculum of programs relevant to both the residential Greek experience and member health and wellness.- Oversee housing application, assignments, cancellation, and student billing processes utilizing StarRez- Manage Greek Village billing receivables/expenditures and distribution of funds to House Corporations- Responsible for publications and manuals including Greek Village Guide to Living and House Directors Manual- Approve work orders and expenditures related to facility operations- Prepare annual budget requests, bi-weekly staff reports and end of year documentation

- Plans, organizes, and executes a large portfolio of events with a variety of audience types, attendance range, and budget that further the brand reputation of the college and promote health promotion, wellness, and team science- Consults with key stakeholders (college leadership, faculty, staff, and community partners) to assess client aspirations and event needs in order to provide planning and logistics recommendations as well as outline next steps toward positive outcomes- Directs event planning and logistics developing a complete logistical plan for each event including, but not limited to: budget, staff, timeline, and event procedures as well as providing on-site presence and support as needed to ensure effective, high quality delivery and implementation of all aspects of the event (service levels, contract negotiation, vendor selection, collateral materials, set-up/break-down registration, communication plan, agenda, preparation meetings, and debrief meetings)- Assesses financial and operational frameworks, analyzes event results and feedback, and creates new processes and procedures to enhance the operational efficiency and effectiveness of Marketing and Event Solutions team and college events- Hires, trains, and supervises 2 professional event coordinators and 1 student worker in event planning, logistics, business operations, and technology to ensure College of Health Solutions events meet event outcomes and follow university guidelines- Partners with team (marketing, communications, alumni relations, and events professionals) to create a strategic marketing and communications plan and timeline to ensure broad yet intentional event promotion- Manages expenditure tracking, reviews all quotes for goods and services, and approves all invoices for payment- Develops strategy for events, communicates new procedures and processes, and develops performance indicators and accountability reports for events leading to more effective event execution

Tempe, Arizona, United States

- Coordinated ASU Welcome Event and International Orientation infrastructure to develop intentional transition programs for new students and families in accordance with university and departmental goals- Advanced strategic planning, event development, marketing and communication, staffing structure, assessment, and additional operational needs to ensure a comprehensive Spring and Fall ASU Welcome and International Orientation experience - Collaborated with content experts and stakeholders to develop event schedules, curriculum, event layout, staffing, and communication tailored to individualized target student population to increase student learning and engagement- Managed project timelines and facilitate project meetings to ensure all aspects of event planning and logistics are progressing effectively and meeting expectations outlined by university leadership- Created and executed logistics plan for high priority items (securing reservations, presenters, catering and vendor contracts)- Supervised staff (professional, graduate & undergraduate students) in event and logistics planning for the successful implementation of departmental initiatives (Sun Devil Welcome, International Orientation, “Ask Me!” Booths, Tours, ASU Family Welcome, and semester welcome events for the following populations: off-campus, transfer, and graduate students)- Executed assessment strategies, perform analysis, and prepare reports for stakeholders and university leadership to provide recommendations for enhancement of student learning, engagement, and experience- Directed university initiatives as needed for student success (managed international student room block/transportation, coordinated aspects of housing exception process, managed volunteer recruitment maintained vendor contact, and served as a student contact for crises)

Tempe, Arizona

- Coordinated ASU Welcome Event and International Orientation infrastructure to develop intentional transition programs for new students and families in accordance with university and departmental goals- Advanced strategic planning, event development, marketing and communication, staffing structure, assessment, and additional operational needs to ensure a comprehensive Spring and Fall ASU Welcome and International Orientation experience - Collaborated with content experts and stakeholders to develop event schedules, curriculum, event layout, staffing, and communication tailored to individualized target student population to increase student learning and engagement- Managed project timelines and facilitate project meetings to ensure all aspects of event planning and logistics are progressing effectively and meeting expectations outlined by university leadership- Created and executed logistics plan for high priority items (securing reservations, presenters, catering and vendor contracts)- Supervised staff (professional, graduate & undergraduate students) in event and logistics planning for the successful implementation of departmental initiatives (Sun Devil Welcome, International Orientation, “Ask Me!” Booths, Tours, ASU Family Welcome, and semester welcome events for the following populations: off-campus, transfer, and graduate students)- Executed assessment strategies, perform analysis, and prepare reports for stakeholders and university leadership to provide recommendations for enhancement of student learning, engagement, and experience- Directed university initiatives as needed for student success (managed international student room block/transportation, coordinated aspects of housing exception process, managed volunteer recruitment maintained vendor contact, and served as a student contact for crises)

Tempe, Arizona

- Facilitated 645 1:1 career advising appointments with students, alumni, and faculty/staff and maintained organized records - Designed and executed small and large-scale events in collaboration with key stakeholders and operational contacts- Managed caseload of employers to inform advising strategies and program curriculum as well as to offer consult on Arizona State University student needs, priorities, and preferences- Customized content and presented 200 tailored career development sessions to both undergraduate and graduate courses, student organizations, incoming students and families, faculty & staff groups, and other large audiences- Analyzed both quantitative and qualitative data to identify student needs and make data-informed decisions by student population - Trained professional, graduate student, and undergraduate student staff on high-impact career advising strategies for newly admitted and graduate students as well as students interested in education and creative industries- Created digital content via monthly newsletters, blog entries, YouTube videos, and digital marketing copy for strategic communications designed for diverse audiences of constituents- Oversaw project management for strategic initiatives: “New to ASU” career development, affinity-building, practicum student training & supervision, enhancing user-experience of Handshake platform as well as department digital engagement strategy

Tempe, Arizona

- Directed the implementation of the residential college learning program and managed operations for a community of 380 students- Served within a 24 hour on-call system to provide crisis and conduct management to community of 2,500 first-year students- Supervised, trained, and evaluated 16 Community Mentors and 2 Senior Community Mentors while advising 3 student leaders- Coordinated University Housing tour program for three residential communities, which provided tours for incoming students, families, and external partners- Managed facility and building cleaning services relationships, recorded facility concerns, and oversaw project completion- Collaborated with academic professionals within The College of Liberal Arts & Sciences (CLAS) to enact a comprehensive Residential College experience to increase retention and student success with intentional learning opportunities - Identified and interpreted trends in relation to conduct, crisis, and concerns to implement high-impact programs and processes- Created 7 departmental resources, documented new procedures for a centralized Move-Out process, and effectively trained approximately 50 professional staff in University Housing on new processes, procedures, and resources

Western Illinois University, Macomb, Il

- Supervised, advised, counseled, and evaluated up to 10 Resident Assistants on a staff of 26 in a first-year experience complex- Co-managed 850 residence hall students and oversaw community development and programming for up to 350 students- Participated in an on-call rotation of 4 professional staff members to ensure student success and timely follow-up for 850 students- Served as a judicial officer and implemented the university philosophy for student conduct while maintaining accurate records - Maintained accurate records of RA duty schedule, hall vandalism, work orders, bed bug cases, chronic concerns, and inventory- Provided exceptional customer service for facility concerns through frequent, scheduled, and timely follow-up communicationSignificant Experiences & Accomplishments:- Implemented educational initiatives and programming to decrease hall vandalism by over $3,000 over two semesters - Managed the administrative operation of two, 24-hour Information Desks by hiring, training, supervising, evaluating, and facilitating staff meetings for 30 Desk Assistants and two Desk Assistant Captains (elevated student leadership position)- Activated 2 Living-Learning Communities: Fine Arts and Pathways (a program for first-year, exploratory majors), through collaboration with campus partners to develop and implement interactive and educational programs, workshops, and events- Co-created a residential curriculum framework for 8 Living-Learning Communities through a process of assessment, creation of learning objectives, and designing individualized community plans

Macomb, Illinois

Significant Experiences & Accomplishments:- Reviewed and updated previous course syllabus with new learning outcomes, course topics, and assignment expectations - Adapted course readings to fit learning outcomes and constructed new projects to better promote learning in the classroom - Developed grading rubrics for assignments, evaluated assignments utilizing new rubrics, and maintained accurate student records

Baton Rouge, Louisiana Area

Significant Experiences & Accomplishments: - Served as the primary Conference Contact for 11 conference groups totaling over 2,400 guests and generating revenue of $98,000- Formed and maintained positive relationships with 11 external conference group contacts through mediated and in-person meetings- Developed and maintained transitional documents for organizational growth and continued positive partnerships

Macomb, Illinois

Significant Experiences & Accomplishments:- Co-facilitated group interview for hiring process and reimagined and implemented training for four RU facilitators- Cooperated with co-advisors to evaluate and assess RU program by surveying, interviewing, and conducting focus groups - Co-created curriculum, manual, and marketing for an updated eight-week leadership program that was launched in August 2016

Chicago, Illinois

Significant Experiences & Accomplishments:- Developed and coordinated all-hall events for approximately 600 residents using a residential curriculum framework- Collaborated with various on-campus partners (Dean of Students, Health Promotions & Wellness, Center for Students with Disabilities) to connect residents with campus resources- Designed, planned, and implemented a university-wide, alcohol alternative Welcome Week event through cross-collaboration with key stakeholders and management of a peer committee with approximately 500 attendees.- Awarded Residential Leader of the Year, a division-wide award, in 2014.

Master Of Science (Ms), College Student Personnel

Course topics included: Higher Education Administration, Group Dynamics, History of Higher Education, Student Characteristics, Budget.

Bachelor Of Arts (Ba), Industrial & Organizational Psychology And Organizational Communication

Activities and Societies: Alpha Omicron Pi, DemonTHON (Dance Marathon), Residential Education