Supports a small team of nonprofit professionals in assisting New Yorkers with access to housing education and grants. Runs the Northwell Health Employee Assisted Housing Program at NYMC. Takes referrals from Northwell, sends the employee a client packet, presents the monthly online orientation, tracks client’s required documents, and refers clients to an agency for one-on-one counseling. Manages organizational outreach on Facebook and Instagram, NYMC website, and monthly newsletter using Firespring, MailChimp, Canva, and Eventbrite. Tracks agency progress towards base grants and Housing Stability Counseling Program (HSCP), client completion of our 8 hour online eHome course using Excel.Schedules public housing education webinar series 2-4 times a year.Refers clients to our partner agencies for one-on-one counseling.

Explained benefits to 12,000 employees via online chats and answering phones.Traced 1,500 missing paychecks by interviewing HR representatives to diagnose the problem.Interpreted 5,000 payroll discrepancies by counselling the employee how to resolve the issue.

Drafted and proofread 1,000 thank you letters using Lexis Nexis and Raiser’s Edge to double-check details including name, title, and the reason for the donation reducing mistakes by 99%.Communicated tax acknowledgment query results to team members daily.

Reported up to 100 fundraising donations per day for 27 hospitals using Raiser’s Edge.Researched checks to extract donor details daily for reports in Raiser’s Edge.

Coordinated with 20 healthcare practices to transfer healthcare information to a database using Excel. Taught providers to complete forms and update biweekly checklists to maintain incentive eligibility.

Facilitated the onboarding of over 400 new employees by organizing resumes and background checks.

Managed the front desk at an outpatient rehab facility in a fast-paced environment. Scheduled calendars for 12 clinicians. Processed payments, Medicaid status, and patient information in 3 databases.Trained a new employee.