Jacquelyn Lofaro Email & Phone Number

Washington, DC, US

Navy Federal Credit Union Fitness Centers

GAO Wellness And Fitness Center

• Manage full and part-time health fitness specialists, group exercise instructors and personal trainers; post job descriptions and conduct interviews for available positions; compose and deliver annual performance.
• Supervise and delegate all administrative and facility operations
• Oversee health promotion program; develop yearly strategic plan, manage budget, health incentive programs, screenings, lectures and other monthly health promotion responsibilities
• Oversee group exercise program; monitor schedule of classes, train new instructors, oversee group exercise incentive programs and specialty class budget
• Oversee personal training program; supervise quarterly programming designed to increase personal training; monitor site revenue every month to ensure yearly financial goal is reached
• Administer and provide guidance to staff in the creation, implementation, and evaluation of health promotion programming; facilitate teamwork among staff members for event preparation and implementation

GAO Wellness And Fitness Center

• Assisted in managing full and part-time health fitness specialists, group exercise instructors and personal trainers
• Assisted in overseeing health promotion, group exercise, and personal training programs; worked with staff to develop yearly strategic plan, manage budgets, implement and evaluate all health and fitness programming
• Administered and provided guidance to staff in the creation, implementation, and evaluation of health promotion programming; facilitate teamwork among staff members for event preparation and implementation
• Continually monitored and improved level of customer service displayed by staff members through member feedback and customer satisfaction surveys
• Displayed exceptional service leadership skills through member interaction and facility cleanliness; increased site inspection score by 15% in one year
• Instructed group exercise classes on a daily basis including step aerobics, cycle, kickboxing, strength, and abs; engage in one-on-one personal training sessions with members, helping them to achieve their health and.

GAO Wellness And Fitness Center

• Developed and implemented yearly strategic plan for health promotion; managed quarterly health promotion budget; wrote monthly health promotion report
• Managed staff in the creation, implementation, and evaluation of health promotion programming; facilitated teamwork among staff members for event preparation and implementation
• Organized five health promotion incentive programs, ten health screenings, and five lectures annually; increased total health promotion participation by 46% in one year
• Spearheaded the annual GAO Wellness and Fitness Center Health Fair; assigned and supervised responsibilities given to staff; contacted and acquired over twenty vendors from various health and wellness organizations
• Developed and delegated monthly health promotion responsibilities, including bi-monthly newsletters, monthly event emails, creation of bulletin boards, and distribution of birthday updates for members
• Researched various health topics, created power point presentations, and lectured to fitness center members and other GAO employees

United States Postal Service HQ Health Promotion Program

• Strategized and implemented the Annual USPS Health Fair for Headquarters employees; increased attendance 100% from 250 in 2006 to 500 people in 2007
• Developed, launched, and promoted monthly events and programs including exercise incentive programs, lectures, blood drives, focus groups, competitions, breezeway events
• Organized and produced the monthly group exercise schedule; analyzed and composed the monthly report; developed five new group exercise classes; increased group exercise participation by 75% in two years
• Managed program’s membership; developed and implemented strategies for recruiting new members including new employee orientations and open house events; analyzed and improved customer service based on member feedback.
• Assisted in development of a proposal for a government contract with American University
• Wrote and edited articles for monthly newsletter in order to educate members on multiple health issues

Master'S, Health Promotion Management

Activities and Societies: Dean’s List 2006-2008, GPA: 3.65

Bachelor'S Of Science, Business Administration

Activities and Societies: Dean’s Scholarship 2002-2005, Dean’s List 2002-2005, National Society of Collegiate Scholars, GPA: 3.69 EAI.