Jacquelyn Penn, Drph (C), Mba Hrm, Ncma, Csm Email & Phone Number

United States

Supports a high-functioning, multi-disciplinary team delivering a high volume of training and education to multiple government agencies. Performs Project Management planning, development, and oversight of Rainmakers associates. Provides technical direction and assistance to staff on Medicare and Medicaid projects including the MDS 3.0 RAI User's Manual that supports 18,000+ nursing homes nationwide. Serves as primary client point of contact, ensuring stakeholder satisfaction with deliverables.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Provide consulting services to a variety of business industriesRegistering business filings with the state and local governmentsDevelop business, marketing plans, brand marketing, websites, & corporate profilesFinancial management (expense reports, P&L statements, budgets, invoices, remittances)Partner with industry organizations and associations, accountants, and corporate attorneysDesign policies and procedures specific to the client’s needsCreate new hire orientation manualsConduct business audits local government tender opportunities & respond to RFQs, ITBs, & RFPs Construction & project management of new build-outs, and phases of new building designsProvide organizational development, recruitment, staff training, workflow strategies, chart audits, EMR & EDI interfacing & optimization, increase value-based reimbursement, credentialing, RCM analysis & healthcare quality improvement, & management of multi-physician practicesClients include Janitorial Cleaning Services, Property Management, Grocery Store, Family Practice, Urgent Care, & Accounting Consulting

Orlando, Florida Area

Saved the client over $1.5 million dollars annually in employee work loss hours Improved patient wait times which led to being Nominated for the Efficiency Award by the City of Titusville for decreasing employee out of work hoursManaged approximately $2 million dollars of the annual budgetExceeded scorecard excellence scores by 65% in the areas of chronic disease management, occupational health measures, and continuous patient improvement using HEDIS measuresAchieved high patient satisfaction scores in the 95th percentile, exceeding the national average, & developed action plans for continuous improvement Achieved accreditation with the Accreditation Association for Ambulatory Health Care to become a Patient Centered Medical HomeIncreased utilization by 20% from implementing a check out key for patients to enforce checkout and scheduling return appointments Monitored chronic disease patients by reviewing performance management reports, chart audits for patient adherence, compliance, closing the gap in care, monthly follow through with patients & care partners Partnered with client to implement Quality Initiative programs aimed at reducing HgA1C levels in diabetic patientsPerformed monthly Quality Improvement Initiatives & studies centered around monthly health related events, patient population, & shared outcomes with the Medical Director and QI CommitteeCollaborated with local resources to offer approximately 3,000 patients free/low cost options for integrated healthcareImplemented various patient education resources/programs for Occupational Health and Patient Centered Medical Home patientsPrepared in-services with clinical staff that focused on patient safety, infection control, & monthly review of occurrence reports for data collection/trending/forecastingConducted review of Quality Control measures in the areas of laboratory protocols, CLIA waived testing, & all aspects of gap analysis data to maintain AAAHC accreditation

Online

Planned and instructed college students in Clinical and Administrative Procedures using a wide variety of teaching aids, motivational and implementation strategies to engage students in active learningDevised various student workshops for training in exams and specialties, diagnostic procedures, basic clinicals, laboratory and clinical simulations, pharmacology, anatomy & physiology, HIPAA and OSHA requirements, medical administrative office management, processes, and finances to assure adherence to Good Clinical Practices (GCPs), Standard Operating Procurers’(SOPs), and study protocols Demonstrated hands on training in medical insurance, claims processing/collection strategies, current CPT/ICD-9 codingInstructed courses in medical terminology, preparing and processing insurance claims, set up and maintenance of patient records, and proper code selection and applicationProvided students with skills necessary to work administratively/clinical in a physician's office, health department, or other medical facility Administered online & classroom instruction of 30+ students on subject matter related to patient care, communication, clinical assisting, pharmacology, medical insurance, billing, coding, health sciences, laboratory procedures, endocrinology, reproduction, and therapeutic careIncorporated learning modality principles into classroom and individual instructionImplemented technological approaches to subject material using various resources & educational softwareTrained students with technical skills, and work habits required for an entry-level position as a Medical Administrative Assistant and/or Medical Assistant

Alpharetta, Georgia

Managed over 100 (+) multi-physician practices nationwide from post sale to post implementation, oversaw client “go-lives” in a remote/onsite environment of EMR systems including interfacing of PMS, E-RX, simplifyMD, CARE360, DrFirst, SAGE Intergy, Medisoft, Lytec, PrimeSuite, & Occupational Health ManagementAchieved 1st in KLAS rankings by strategically developing a Quality Client Services Priority program that bolstered the client experience by monitoring and evaluating development needs, high level training, and data trends analysisEstablished implementation policies and procedures for the project management department using the Agile & Waterfall methodsDeveloped curriculum training presentations, tutorials, instructor and client guides, & user acceptance trainingProduced application version upgrade curriculum for “train the trainer” model & client instructionWorked with the Product Development team to determine feasibility upgrades to the EMR system performance Launched a post EMR Implementation Security Risk Assessments program to ensure over 200 (+) clients were able to sustain HIPAA complianceProvided Tier 1-2 level IT support, screening client support calls, troubleshooting, & post IT follow upConsulted with physician practices in Revenue Cycle Management for processes improvementProvided guidance and leadership in restructuring the development team to enhance management efficiency and employee performanceTracked plans for maintaining modules for clinical applications, practice management, referral management, appointment scheduling and production supportUsed CRM tools such as ActiveCollab, Salesforce, AutoTask, Sugar, and MS Project. Experience with MS Office Suite

Greater Atlanta Area

Planned and instructed college students in Clinical and Administrative Procedures using a wide variety of teaching aids, motivational and implementation strategies to engage students in active learningDevised various student workshops for training in exams and specialties, diagnostic procedures, basic clinicals, laboratory and clinical simulations, pharmacology, anatomy & physiology, HIPAA and OSHA requirements, medical administrative office management, processes, and finances to assure adherence to Good Clinical Practices (GCPs), Standard Operating Procurers’(SOPs), and study protocols Demonstrated hands on training in medical insurance, claims processing/collection strategies, current CPT/ICD-9 codingInstructed courses in medical terminology, preparing and processing insurance claims, set up and maintenance of patient records, and proper code selection and applicationProvided students with skills necessary to work administratively/clinical in a physician's office, health department, or other medical facility Administered online & classroom instruction of 30+ students on subject matter related to patient care, communication, clinical assisting, pharmacology, medical insurance, billing, coding, health sciences, laboratory procedures, endocrinology, reproduction, and therapeutic careIncorporated learning modality principles into classroom and individual instructionImplemented technological approaches to subject material using various resources & educational softwareTrained students with technical skills, and work habits required for an entry-level position as a Medical Administrative Assistant and/or Medical Assistant

Orange Park, Fl

Planned and instructed college students in Clinical and Administrative Procedures using a wide variety of teaching aids, motivational and implementation strategies to engage students in active learningDevised various student workshops for training in exams and specialties, diagnostic procedures, basic clinicals, laboratory and clinical simulations, pharmacology, anatomy & physiology, HIPAA and OSHA requirements, medical administrative office management, processes, and finances to assure adherence to Good Clinical Practices (GCPs), Standard Operating Procurers’(SOPs), and study protocols Demonstrated hands on training in medical insurance, claims processing/collection strategies, current CPT/ICD-9 codingInstructed courses in medical terminology, preparing and processing insurance claims, set up and maintenance of patient records, and proper code selection and applicationProvided students with skills necessary to work administratively/clinical in a physician's office, health department, or other medical facility Administered online & classroom instruction of 30+ students on subject matter related to patient care, communication, clinical assisting, pharmacology, medical insurance, billing, coding, health sciences, laboratory procedures, endocrinology, reproduction, and therapeutic careIncorporated learning modality principles into classroom and individual instructionImplemented technological approaches to subject material using various resources & educational softwareTrained students with technical skills, and work habits required for an entry-level position as a Medical Administrative Assistant and/or Medical Assistant

Jacksonville, Florida Area

Managed strategy towards a start-up health services company specializing in substance abuse testing, paramedical examinations, physicals, venipuncture, EKG’s, specimen processing, pharmaceutical inventory processing Conducted hiring processes for clients & consulting for implementing a Drug Free Workplace for various organizations of 50+ employees, wellness screenings, research case study specimen collection services targeted to corporate clients in various industriesAchieved contract with the city government participating in the Florida Drug Free Workplace ProgramAchieved 8A SBA certification, State of Florida, local, & Federal Government as a Diversity Supplier Held the voluntary position as the Secretary for the National Minority Supplier Development CouncilManaged all aspects of internal operations, support, development of corporate business, finance accounts, new business development, sales, marketing, IT, reporting, operating capital budgeting of $100K(+), & customer relations Provided Occupational Safety Health oversight to large $1M+ complex client engagementsClients included L.V. Hiers(A Chevron Co.), Comfortmasters Inc., Portamedic, Examination Management Services Inc., Exam One, LabOne Laboratories, Vereen Plumbing, ICATT Consulting, Medic Exams, St. John’s County School Board, and Insurance Medical Reporter

Doctor Of Public Health (Drph), Public Health

Activities and Societies: American Public Health AssociationWorked in teams with students globally to achieve completed team assignments..

Master Of Business Administration (M.B.A.), Business Administration/Human Resources Management

Recognized and solved problems systematically to make better business decisions in a team environment Learned how to manage, develop.

Bachelor Of Science (B.S.), Healthcare Administration

Activities and Societies: National Black MBA Association-student memberMastered coursework that centered around different facets.