Collaborated closely with the Customer Success Management (CSM) team to successfully retain a potentially churned customer, implementing customized reputation management strategies that addressed the client's specific needs and contributed to renewed satisfaction, fostering a continued and valuable partnership. Proactively reaching out to clients, engaged in insightful communication to uncover their unique reputation management challenges and objectives. Ensuring that each client's reputation management needs were met with tailored solutions. Providing data-driven insights and strategies to enhance clients' online reputations.Managed a diverse portfolio of over 10 B2B accounts with multiple property or brand locationsActively monitored and analyzed online brand presence

Interviewed clients to discover what was most important to them and advised them throughout the buying/selling process. Used clients' criteria to generate lists of properties that fit their needs. Promoted, and held open houses and other events.Closed six transactionsEducated clients on basic real estate proceduresNegotiated purchase agreements and contracts with buyers and sellersPrepared market analysis to help determine property values

Established relationships with business owners, learning about their unique problems and goals and tailoring our product recommendations to suit their needs by becoming an expert in Yelp's advertising solutions.Top of my team with 80 dials or two full pitches dailyOwned and managed 150+ B2B accountsConsulted and strategized with prospects, successfully selling Yelp advertisement programs through a high volume of sales calls by asking questions & educating potential clients in the ways our offers fit their unique needs

Promoted to manager of two locations in 2017. Hired, trained, and onboarded new employees to provide outstanding customer service. Maintained proper inventory levels, implemented purchasing plans, and stayed up to date with brand reps to ensure maximum efficiency in meeting sales goals. Cross-trained employees to support productivity at all times. Managed all controllable costs to increase profitability. Ensured stores remained clean and presentable at all times. Developed selective schedule and merchandise reordering plan to meet owners’ desired outcome, reducing the necessary overhead costs. Merchandised on-hand inventory, increasing overall sales.Increased ARR by 7 % year-over-yearOnboarded 16 employees, which resulted in a smooth transition to the Clover Station POS systemIncreased CSAT by deploying effective marketing, communication, and retention strategiesImplemented systems to increase efficiency of important tasks, elevating the customer experienceLed monthly company meetings to recognize and motivate our teammatesBrainstormed ways to promote the store, product line, and service with brand sales representatives

Greeted customers when they walked through the doorBuilt rapport through conversation and honest recommendationsRung up sales and arranged layaway's for the customer’s order if neededAssisted and maintained the back stock room and set up merchandise displays on the sales floorCollaborated with fellow team members to keep the sales floor area clean and organized at all times

SalesAssisted customers with their purchasesOrdered Merchandise from vendors

SalesHandled cash bankTracked inventory in overhead bins and stock room to maintain accuracy