Jacquelynn Ash Email & Phone Number

Kansas City, Missouri, United States

• Opens and processes new deposit accounts and provides information on bank products and services.
• Actively sells, cross sells and refers bank products and services to both new and existing customers to meet individual, branch and bank goals either in person, over the phone, or through electronic means.
• Actively identifies customer's current and future financial needs by deepening customer relationships, having a strong knowledge of bank products/services as well as involvement in the community as a representative of.
• Ensures that the highest levels of customer service are provided by promptly greeting and responding to the needs of customers, whether that be in person, over the phone, or through electronic means.
• Identifies, researches and resolves both simple and complex customer service issues and inquiries.
• Operates a cash drawer on a consistent basis.Efficiently and accurately processes transactions (deposits, withdrawals, payments, etc.) while maintaining an accurate cash balance and an accurate record of all.

Smithville, Missouri, United States

Customer-Focused Service: Provided excellent customer service by handling various teller and savings/checking account transactions, including deposits, withdrawals, payments, and addressing customer inquiries.Cross-Selling: Actively assessed customer needs and cross-sold relevant bank services and products, ensuring customers received the best financial.

Product Expertise: Developed an in-depth understanding of the ChowNow product, becoming a trusted consultant for prospective restaurants.Data Utilization: Leveraged reports and dashboards in Salesforce to evaluate pipeline and key performance indicators (KPIs).Sales Partner Partnership: Formed a well-coordinated partnership with sales colleagues.

Provided Exceptional Customer Support: Delivered top-notch customer service by actively listening to customer inquiries, resolving issues, and ensuring overall satisfaction with Synchrony Financial's products and services.Handled Inbound Customer Inquiries: Managed a high volume of incoming calls, addressing a wide range of customer inquiries, including.