Jacqueline Renner, Mba Email & Phone Number

New York, NY, US

New York, NY, US

Zurich, CH

New York, NY, US

• Directed a global, multi-disciplinary team of business analysts, project managers, developers, system testers.
• Managed strategic workflow application supporting 400 global reinsurance claims business users.
• Utilized technical and functional subject expertise to design automation product roadmap, ensuring alignment with organizational objectives.
• Coordinated the implementation of Blue Prism RPA automated processes, one eliminated manual data entry saving 500 hours annually and another reduced manual financial calculation time by 85%.
• Managed workflow automation, process improvement, and business process optimization initiatives, aligning with corporate strategies to enhance colleague and client experiences. Success measured through efficiency gains.
• Successfully adjusted scope under budget constraints, delivering a Minimum Viable Product (MVP) software solution through efficient resource utilization. Demonstrated financial prudence and strategic resource management.

New York, NY, US

• Supervised the implementation of a new global case management system, streamlining the processing of hundreds of client emails daily, enhancing data capture, and enabling KPI reporting for client requests and volume.
• Transitioned team from Waterfall to Agile methodology, implementing SCRUM ceremonies and improving release frequency from twice a year to every nine weeks, resulting in increased delivery throughput and more frequent.
• Spearheaded the upgrade of a strategic processing system, ensuring compliance with IT security regulations and third-party support agreements. Developed and executed a detailed upgrade plan that minimized downtime to.
• Led the Process Automation workstream, navigating vendor challenges and maintaining strong business relationships to foster optimism and ensure eventual project value.
• Supported all aspects of project management including budget, forecast, and resource management.
• Conducted requirements sessions, wrote user stories and maintained product backlog.

New York, NY, US

• Served as lead business analyst on two workstream teams for a multi-year global technology digital transformation project; Enterprise Data Warehouse Extract Transform & Load (ETL) and Global Reporting team
• Introduced a comprehensive onboarding resources including wiki pages, how-to documents, and references empowering business analysts, consultants, project managers, and developers to excel in their roles and achieve.
• Established strong relationships with stakeholders to clearly define and manage project deliverables, creating a pivotal link between business and IT, fostering collaboration and ensuring successful integration.
• Led integration of data from a new global system into an existing data warehouse for consistent global reporting.
• Acted as a subject matter expert across multiple workstreams, producing scope documents, use cases, and business examples.
• Designed processes for initial loads, daily operations, and change data capture (CDC), ensuring nightly integration of thousands of transactions to support global business reporting.

New York, NY, US

• Support all aspects of reporting needs for sales, client services and corporate finance units.
• Analyze end-user business intelligence issues and present solutions to technology partners.
• Worked with key technology teams to deliver upgrade of IBM Cognos 10 business intelligence reporting application.
• Serve as subject matter expert in all areas related to business workflows, organizational processing systems and enterprise data warehouse.

New York, NY, US

• Gathered and documented business requirements for development of strategic market profile report to increase efficiency of corporate brokering teams.
• Managed work performed by contractors on delivery of mobile reporting solutions.
• Established new development review processes in conjunction with Change Management, Quality Assurance and Data Reporting teams to streamline production release of targeted enhancements.
• Assisted in development, testing and delivery of strategic support services Key Performance Indicators (KPI) dashboard.
• Leveraged reinsurance business knowledge to develop innovative profit and loss reporting suite for use by sales teams.
• Constructed automated monthly Salesforce report for use by regional leadership.

New York, NY, US

• Completed development and delivery of over 50 standardized end-user reports leveraging new enterprise processing system.
• Provided training on new end-user profitability reporting application.
• Upgraded reporting tools to next generation business intelligence reporting platform (Cognos ReportNet).
• Streamlined manual quarterly process, increasing completion rate by 75%.

New York, NY, US

• Produced contract experience exhibits for sales staff to use during client meetings and annual renewals.
• Provided ad-hoc management information reports to corporate business units and finance department using business intelligence reporting tools.
• Generated ad-hoc management information reports using business intelligence reporting tools

Master Of Business Administration (Mba), Business Administration And Management, General

Post Graduate Work, Data Modeling/Warehousing And Database Administration

Bachelor’S Degree, Economics And Political Science