Jacques B. Cha Email & Phone Number

New Orleans, Louisiana, United States

Cornwall, Ontario, Canada

I provide general management and oversee all aspects of this 535-room IACC Hotel and Conference Center. I’m accountable for success in sales, marketing, human resources, food and beverage management, rooms management, and maintenance. Additionally, my role includes financial forecasting and budgeting to ensure the long-term strategic vision of the business is developed according to organizational goals.Key Areas of Success:♦ Increased revenue by 100% in rooms, food and beverage, and… Show more I provide general management and oversee all aspects of this 535-room IACC Hotel and Conference Center. I’m accountable for success in sales, marketing, human resources, food and beverage management, rooms management, and maintenance. Additionally, my role includes financial forecasting and budgeting to ensure the long-term strategic vision of the business is developed according to organizational goals.Key Areas of Success:♦ Increased revenue by 100% in rooms, food and beverage, and ancillary areas of the hotel.♦ Led the company to score a 100% on the Health and Safety Audit for six consecutive years. Show less

Montreal, Canada Area

As General Manager, I successfully oversaw all facets of operation for this 454-room Four-Diamond hotel from inception to pre- and post-operational activities. I streamlined strategic planning sessions to direct the execution of projects and programs, which led to further hotel growth and development, and increased revenue.Key Areas of Success:♦ Executed Starwood standards and procedures throughout each hotel area resulting in the hotel passing two Starwood quality audits. ♦… Show more As General Manager, I successfully oversaw all facets of operation for this 454-room Four-Diamond hotel from inception to pre- and post-operational activities. I streamlined strategic planning sessions to direct the execution of projects and programs, which led to further hotel growth and development, and increased revenue.Key Areas of Success:♦ Executed Starwood standards and procedures throughout each hotel area resulting in the hotel passing two Starwood quality audits. ♦ Recognized for high customer satisfaction by Starwood. Show less

St. Croix, Us Virgin Islands

Creating a culture of pride and team spirit was my primary objective here as General Manager. Through the implementation of innovative hiring and training procedures, and creating employee education seminars, I was able to motivate staff to achieve a positive working environment. I also developed human resources procedures, position descriptions, and an employee handbook for the company to use now and into the future.Key Areas of Success:♦ Increase revenues and generated consistent… Show more Creating a culture of pride and team spirit was my primary objective here as General Manager. Through the implementation of innovative hiring and training procedures, and creating employee education seminars, I was able to motivate staff to achieve a positive working environment. I also developed human resources procedures, position descriptions, and an employee handbook for the company to use now and into the future.Key Areas of Success:♦ Increase revenues and generated consistent sales for two consecutive years.♦ Received promotion and transfer in recognition of high performance and hotel achievements. Show less

Portsmouth, Virginia

My responsibilities included maximizing operations and guest satisfaction in this 249 room IACC Hotel and Conference Center. I oversaw day-to-day staff management and managed the 24,355 square feet of meeting space. I also served as an ambassador for the brand and provided leadership and strategic planning to bring the business into the future.

Olympia, Washington

This hotel was formerly known as Westcoast Hotels and Cavanaugh Hotels, but now goes by the name Red Lions Hotels. During my time as General Manager, I streamlined business operations and effectively managed all 191 rooms and 16,500 square feet of meeting space. I held regular meetings with department leaders and ensured full compliance to policies, procedures, and service standards.

Bachelor Of Science, Hotel And Restaurant Management

Certified Hotel Administrator (Cha)

Completed "Management In Training" Program

Education record

Cornell Certificate Program, Services Marketing- & Customer Driven Marketing 2018