Jacques Bailey Email & Phone Number

San Francisco, California, Us

Head of Small Business Banking Relationship Management team for the Mid- Atlantic region(VA, DC, MD, PA) (~4500 Clients)➤ Responsible for shaping the Relationship Management and Business Development strategies in the Mid-Atlantic region, with a primary focus on enhancing client relationships, driving loan and deposit growth, expanding non-interest income avenues, and fostering cross-functional referrals to bolster overall company objectives and revenue, spanning Wealth Management, Merchant Services, and Treasury Management➤ Serves as the ambassador for the bank across the Mid-Atlantic region, embodying the bank’s vision to become the preferred financial institution and a respected leader in the business community➤ Strategic advisor to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas➤ Define, spearhead, and implement a unified transformation strategy aimed at overseeing key performance indicators (KPIs) to elevate bank revenue and enhance client experience, thereby cultivating a more efficient Mid-Atlantic Market presence

San Francisco, California, Us

➤ Effectively established and developed our Business Development Team within the Mid-Atlantic Market, resulting in record-breaking achievements within a brief timeframe, surpassing the control team's performance by over 40%.➤ Effectively mentored and trained 7 new Business Development Officers, guiding them through their transition into the role with impactful coaching, consistent follow-up, and accountability to exceed the business goals➤ Contributed to reshaping the organizational culture to prioritize results and emphasize behaviors that foster meaningful connections and deliver best-in-class outcomes.

Framingham, Ma, Us

➤ Oversee Florida's B2B Sales division of Staples providing customized service and solutions to our corporate clients. ➤ Responsible for delivering $80 million in annual revenue from new and existing clients. (Fortune 500 Companies)➤ Responsible for developing and implementing sales strategy to ensure the company meets revenue and profit objectives.

New York, Ny, Us

➤ Served as most Senior Leader on site and relocating to oversee the Sales Acquisition & Account Development teams of 160+ Sales Consultants, and 16 Managers, while ensuring $4BB in sales performance targets are achieved through consultative sales leadership and coaching.➤ Provided strategic planning and forecasting for the future of the department and company; member of the Market Leadership team - greater focus on departments outside of Sales and Account Development➤ Created sales strategy to retain customers, leading to the new site outperforming the tenured Sales Consultants MoM and achieving highest performing acquisition team at American Express, while consistently receiving "Exceeds Expectations" for all Review Periods➤ Increased Business Platinum by 20% increasing ROI of the channel, while implementing new product in the channel for higher spending customers - $4MM+ in Revenue➤ Partnered well with internal resources to identify opportunities and continue to improve product and servicing for clients, while providing expertise in the commercial landscape and market trends for Small- to Mid-Size Businesses.➤ Developed and executed a portfolio growth strategy, adapting plans and priorities to address resource/operational challenges, resulting in achieving client retention, profitability, and CV growth targets.➤ Established a new compensation plan mid-year and new skillsets for Agents, driving additional revenue to the bottom line, while developing distinguished support and training systems which maximize team effectiveness and allow for quick sustainable results.➤ Collaborated with Account Directors, Managers and the Marketing team to ensure ROI targets are exceeded and to ensure a consistent, orchestrated client experience, as well as identifying gaps in relationship stacking and developing new strategies.

New York, Ny, Us

➤ Ensured the acquisition, development, and management of the highest potential and highest spending small business prospects, as well as maintained a growth mindset, embraced challenges, took risks, and learned from mistakes.➤ Created and maintained accurate sales and opportunity plans that consistently increased the ROI of the channel, causing additional headcount to be added to the existing 200 + colleagues.➤ Analyzed data to prioritize selling activities and to develop appropriate strategies to meet key efficiency and effectiveness metrics.➤ Actively cultivated and maintained relationship with all colleagues across the broader organization and challenged colleagues to reach their full potential though inspiration and motivation. ➤ Identified and communicated successful sales strategies, sharing best practices across the team along with the broader organization, driving results in an outbound prospecting cold call environment.➤ Ensured aggressive sales targets and production metrics were achieved across the team through continuous coaching and development, while motivating and inspiring teams to drive individual and directorate performance.➤ Provided effective consultative sales training, effective feedback, and development planning, setting clear standards to hold the team accountable, as well as helped the teams close difficult deals and manage through escalated issues.

New York, Ny, Us

➤ Served as Senior Manager of Sales from 2015 to 2016, effectively sharing best practices across the organization and ranking #1 amongst peers.➤ Helped individual contributors realize their potential through effective consultative sales coaching and development, as well as trained the team to uncover needs of prospects and recommend a product through an effective needs analysis and close.➤ Managed a team of 10 Sales Consultants who were responsible for $500K in spend each month with a new acquisition goal of 7 new approved accounts, while successfully passing all rigorous OCC, AIG, and internal audits with no corrective actions.➤ Served in various roles from 2008 to 2015, including Customer Care Professional, Training Coach, Client Management, and Team Leader, driving NPS, Voice of the Customer, sales performance across the servicing organization.➤ Built and leveraged diverse talent across the American Express Network, promoting to multiple level of leadership, while inspiring and engaging leaders with a hands-on approach to drive efficiency, growth, and increase spend through the Call Flow Model.➤ Implemented learning plans and call modeling that were distributed to over 150 professionals to use daily, as well as coached Client Management to have business-centric conversations to be more relatable and truly understand client's business needs at their level.➤ Serviced the top 142K accounts in OPEN and offered tailored solutions to exceed the needs of their Business, Consumer, and Merchant accounts.

Dubai, Dubai, Ae